January 3, 2017
Users in Focus: Monitoring Costs in Customer Care with Kullah Anderson
Kullah Anderson Kullah has spent most of his career in Customer Care, Quality Management, and…
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January 3, 2017
Introducing “Users in Focus”
Happy New Year We hope you all enjoyed the holiday season and the turn of…
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January 3, 2017
Users in Focus: Fixing Forecasting with Ken Favaro
Ken Favaro Ken is a strategy consultant with more than 30 years of experience advising…
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November 9, 2016
The flip side of “What-if” may be “We warned you!”
Before I went to bed this morning (~2am EST) I wondered, "Hmmmmm. Did we ever create a…
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October 10, 2016
“What-if” Election Series: Darkest Before The Dawn, or Just Dark?
Barely an hour before the second Presidential Debate, Donald Trump trails Hillary Clinton by 155…
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October 4, 2016
“What-if” Election Series: The Last Month in Pictures
Here is a visual summary of our election series to date. The margin of electoral…
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September 13, 2016
“What-if” Election Series: If Seven Close States Flip to Trump, He Would Win
Third-Party Votes Would Impact Tighter Races Based on current polling data (9/6), several states are neck-and-neck…
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September 13, 2016
“What-if” Election Series: Could a Third-Party Candidate Help Decide the Election? You Bet.
What If A Third Party Candidate Wins A Large Percentage of the Popular Vote? All…
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September 13, 2016
Introducing the Trefis 2016 “What-if” Presidential Election Series
Another morning, another news cycle, another set of polls, another pundit-filled click-baited talking-headed Twitter-ranted day…
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June 28, 2016
The Power of “What-if”
So many letters Like many of you, I woke on Friday to a rainstorm of…
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