• A diversified property and casualty insurer, much like a smaller, publicly traded version of The Travelers Companies or Chubb.
• Think of it as a less nationally prominent Allstate or Progressive, covering both personal and commercial insurance needs.

• Personal Lines Insurance: Provides coverage for individuals and families against risks related to their homes, vehicles, and personal liabilities.
• Commercial Lines Insurance: Offers comprehensive insurance solutions for businesses, protecting them from property damage, liability claims, and operational risks.
• Specialty Lines Insurance: Delivers tailored insurance products for unique and complex risks in specific industries or niche markets, such as marine and surety.

The Hanover Insurance Group (symbol: THG) is a leading property and casualty insurance company that sells its products and services primarily through independent agents and brokers to a diverse base of end-user customers.

Hanover serves both individuals and businesses. Due to the diversified nature of its property and casualty insurance business, serving a broad market of policyholders rather than a concentrated set of large enterprise clients, it does not have a limited number of "major customer companies" that can be individually identified and listed. Instead, its customer base consists of various categories of insured parties.

The major categories of customers that Hanover Insurance serves include:

• Individuals and Families: These customers purchase personal lines insurance products such as auto insurance, homeowners insurance, renters insurance, and personal umbrella liability coverage.
• Small to Mid-sized Businesses: This broad category includes a wide range of businesses across various industries that purchase commercial lines insurance. These products typically include commercial property insurance, general liability insurance, workers' compensation, commercial auto insurance, and business interruption coverage.
• Businesses with Specialized Needs: Through its specialty lines, Hanover serves businesses that require niche insurance solutions. This includes specific industry coverages (e.g., technology, marine, professional services) and specialized products like professional liability (errors & omissions) and management liability insurance.

John C. Roche, President and Chief Executive Officer

John C. Roche joined The Hanover Insurance Group in 2004 and was appointed President and Chief Executive Officer in 2017. Prior to becoming CEO, he held various leadership positions within Hanover, including President of Hanover Agency Markets, Executive Vice President and President of Business Insurance, Senior Vice President, President Business Insurance, Vice President of Field Operations, and Vice President of Underwriting and Product Management, Commercial Lines. Before joining Hanover, Mr. Roche served in a variety of leadership roles at St. Paul Travelers Companies, Inc. from 1994 to 2006.

Jeffrey M. Farber, Executive Vice President, Chief Financial Officer

Jeffrey M. Farber joined The Hanover Insurance Group in October 2016 as Executive Vice President and Chief Financial Officer. His responsibilities encompass finance, accounting, investments, actuarial, enterprise risk management, treasury, investor relations, mergers and acquisitions, and internal audit. Before his tenure at Hanover, Mr. Farber spent five years at American International Group (AIG) where he served as Deputy Chief Financial Officer and Chief Risk Officer for the company's commercial and consumer businesses. Previously, he was the Chief Financial Officer of GAMCO Investors, Inc., a publicly traded asset manager. He also held senior accounting and finance roles at The Bear Stearns Companies, Inc., and began his career at Deloitte & Touche LLP, rising to partner.

Richard W. Lavey, Executive Vice President, Chief Operating Officer

Richard W. Lavey was appointed Executive Vice President and Chief Operating Officer in April 2025. He has over 35 years of experience in the insurance and technology industries, having joined The Hanover in 2004. Before Hanover, Mr. Lavey served as vice president of strategic initiatives for The Hartford's property and casualty organization and vice president of strategic marketing for The Hartford's Select Customer division. His background also includes work at software companies ChannelPoint and Bowstreet, and a role as a strategy consultant for CSC Healthcare. He began his career at The Travelers Insurance Company.

Bryan J. Salvatore, Executive Vice President, President, Specialty

Bryan J. Salvatore joined The Hanover Insurance Group in 2017 as Executive Vice President and President, Specialty, leading the company's U.S. domestic specialty business. Prior to Hanover, he spent 20 years with Zurich North America, where he most recently served as President of their specialty products business from 2012 to 2017. Mr. Salvatore began his career in the insurance industry at Frank Crystal & Co., Inc.

Dennis F. Kerrigan, Executive Vice President, Chief Legal Officer

Dennis F. Kerrigan joined The Hanover Insurance Group in 2020 as Executive Vice President and Chief Legal Officer. Before joining Hanover, he served as Executive Vice President, General Counsel, and Corporate Secretary at Zurich North America.

The Hanover Insurance Group (THG) faces several significant risks inherent to the property and casualty (P&C) insurance industry, as well as specific challenges within its business segments.

1. Natural Catastrophes and Climate Change: Hanover Insurance, like other P&C insurers, is highly exposed to the increasing frequency and severity of natural catastrophes, including hurricanes, wildfires, and severe storms. These events drive up claims costs and introduce volatility into underwriting results, making it challenging to accurately price risk and maintain profitability. The industry has not yet encountered a "mega catastrophe," which could lead to losses exceeding $100 billion in a major event like a direct hit by a hurricane on Miami.

2. Inflation and Rising Claims Costs: Persistent inflationary pressures, coupled with supply chain disruptions, contribute to escalating repair and replacement costs for insured properties and vehicles. This "social inflation" can lead to larger legal settlements and higher claims costs, particularly impacting commercial auto and other long-tail liability lines. Hanover specifically experienced increased loss picks in commercial auto and larger claims in workers' compensation in the first quarter of 2025, which affected its core commercial segment's performance.

3. Competitive Market and Underwriting Challenges in Core Commercial Lines: The P&C insurance market is highly competitive. Hanover has faced challenges in its Core Commercial lines, including missed underlying loss ratio targets, increased loss picks in commercial auto, and larger workers' compensation claims. This has contributed to slower-than-expected premium growth for the company compared to industry averages, raising concerns about its ability to achieve growth targets and limit future earnings potential.

• Digital-first Insurtech Competitors: The rise of digitally native insurance companies (e.g., Lemonade, Root, Hippo) offers a more streamlined, mobile-first experience, often leveraging AI for faster underwriting and claims. These companies directly challenge the traditional, agent-centric distribution model that Hanover relies heavily upon, potentially eroding market share among younger, digitally-savvy consumers and forcing incumbents to invest heavily in digital transformation to remain competitive.
• Accelerating Impact of Climate Change on Underwriting and Reinsurance Costs: While climate change itself isn't new, the increasing frequency and severity of extreme weather events (wildfires, hurricanes, floods, severe convective storms) is rapidly intensifying as an emerging threat to P&C insurers. This trend makes historical loss data less reliable for future risk modeling, leads to higher claims costs, pushes up reinsurance premiums, and can force insurers to withdraw from certain high-risk markets, fundamentally challenging the long-term profitability and sustainability of traditional property insurance models.

U.S. Property and Casualty Insurance Market

Personal Lines Insurance

• The U.S. personal lines insurance market reached $534.92 billion in direct premiums written in 2024.
• Within personal lines:
  • **Private Auto Insurance:** The direct premiums written for private auto insurance in the U.S. totaled $358.77 billion in 2024.
  • **Homeowners Insurance:** Direct premiums written for homeowners insurance in the U.S. climbed to $169.55 billion in 2024.

Commercial Lines Insurance

• The U.S. commercial insurance market was valued at $294.6 billion in 2024 and is projected to reach $489.1 billion by 2033.
• Within commercial lines, specific product market sizes for 2024 include:
  • **Commercial Auto Insurance:** Direct premiums written were $70.94 billion in 2024.
  • **Workers' Compensation Insurance:** Direct premiums written were $55.42 billion in 2024.
  • **Commercial Property Lines:** The combination of allied lines, fire, and commercial multi-peril (non-liability) reached $103.97 billion in direct premiums in 2024.
• **Specialty Insurance:** This segment, which includes lines such as marine, healthcare, and Excess & Surplus (E&S) insurance, is generally considered part of the broader commercial insurance market. While a distinct overall market size for "specialty insurance" was not found separate from general commercial lines, specialty lines are forecast to grow at a 5.60% CAGR through 2030.

• Strategic Pricing and Prudent Pricing Segmentation: The Hanover Insurance Group is actively implementing price increases and prudent pricing segmentation across its business segments. For instance, in the third quarter of 2025, the company reported renewal price increases of 10.5% in Personal Lines, 9.9% in Core Commercial, and 8.3% in Specialty. These initiatives are designed to capture margin and contribute to overall revenue growth.
• Expansion of Specialty Business: A significant focus for THG is the expansion of its Specialty business. The company aims to achieve approximately 10% compound annual growth in Specialty written premiums over the next five years. This includes enhancing existing offerings, selectively expanding its risk appetite, and expanding its Business Owner's Advantage product to serve a wider range of life sciences organizations.
• Growth within the Independent Agent Channel for Personal and Core Commercial Lines: The Hanover maintains a strong commitment to the independent agent channel, which is crucial for growth in its Personal Lines and Core Commercial segments. The strategy involves providing distribution partners with products and services that meet evolving customer needs, pursuing new customer segments, and growing its presence in under-penetrated geographic markets. Recent performance shows strong growth in Personal Lines.
• Technological Investment and Innovation: The company is investing in technology to enhance its capabilities and streamline operations, which is expected to support revenue growth. This includes upgrading front-end capabilities, utilizing generative AI and automation to improve workflows, and developing tools to help agents attract and serve new customers more efficiently. A specific example is the July 2025 launch of Workers' Comp Advantage on its business submission platform to expedite quoting and binding for small commercial clients.

Share Repurchases

• On May 11, 2021, the Board of Directors increased the company's existing share repurchase authorization by $400 million, bringing the total authorization to $1.3 billion, with $435 million remaining under the expanded program.
• Between July 1, 2025, and October 27, 2025, the company repurchased 323,000 shares for $55 million.
• As of the fourth quarter of 2024, approximately $303 million remained under the existing share repurchase program, following the repurchase of approximately 170,000 shares for $26.7 million during that quarter.

Share Issuance

• The company's 2022 Stock Plan and 2023 Employee Stock Purchase Plan (ESPP Plan) authorize the issuance of shares for equity awards. As of December 31, 2024, 2,352,468 shares were available for grants under the 2022 Stock Plan and 1,223,023 shares were available for grant under the ESPP Plan.
• No significant public share issuances for capital-raising purposes were identified.

Inbound Investments

• No significant large-scale inbound investments made in the company by third-parties were identified in the provided information.

Outbound Investments

• In 2021, The Hanover entered into an agreement to transfer its Excess and Casualty Reinsurance Association (ECRA) pool participations to a third-party reinsurer via a 100% reinsurance arrangement for claim liability participations. [cite: 1 (from previous search)]
• In 2022, the company sponsored its first catastrophe bond, securing $150 million in occurrence coverage for named storm events in the Northeast for a three-year period.
• In 2024, investment management services for the company's investment-grade fixed maturity portfolio were transferred to an external asset manager, resulting in approximately 95% of total investment holdings being managed externally.

Capital Expenditures

• Specific aggregate dollar values for routine capital expenditures for the purchase of property and equipment were not consistently disclosed in the provided summaries of financial reports for each year within the last 3-5 years.
• The company has highlighted the implementation of critical technology initiatives as part of its strategic progress, indicating ongoing investment in technology and talent.