Kelly Services, Inc., together with its subsidiaries, provides workforce solutions to various industries. The company operates through five segments: Professional & Industrial; Science, Engineering & Technology; Education; Outsourcing & Consulting; and International. The Professional & Industrial segment delivers staffing, outcome-based, and direct-hire services in the areas of office, professional, light industrial, and contact center specialties. The Science, Engineering & Technology segment offers staffing, outcome-based, and direct-hire services in the areas of science and clinical research, engineering, information technology, and telecommunications specialties. The Education segment provides staffing and executive search services to early childhood, and higher education markets. The Outsourcing & Consulting segment offers recruitment process outsourcing (RPO), payroll process outsourcing, and talent advisory services, as well as managed services. The International segment provides staffing, RPO, and direct-hire services in Europe and Mexico. The company serves customers in the United States, Canada, Mexico, Puerto Rico, France, Switzerland, Portugal, Russia, the United Kingdom, Italy, Germany, Ireland, rest of Europe, and the Asia-Pacific region. Kelly Services, Inc. was founded in 1946 and is headquartered in Troy, Michigan.
AI Generated Analysis | Feedback
Here are 1-3 brief analogies to describe Kelly Services:
- Kelly Services is like the FedEx for finding temporary and permanent staff for businesses.
- Kelly Services is like ADP, but focused on talent acquisition and flexible workforce management rather than just payroll and benefits.
- Kelly Services is like Uber for professional talent, connecting companies with temporary, contract, or permanent workers.
AI Generated Analysis | Feedback
- Contingent Staffing: Provides temporary, contract, and project-based workers to help businesses manage fluctuating demands and specialized needs.
- Direct-Hire & Permanent Placement: Specializes in sourcing and placing candidates for permanent, full-time positions across various industries.
- Workforce Solutions: Offers comprehensive talent management strategies, including Managed Service Provider (MSP) programs, Recruitment Process Outsourcing (RPO), and talent advisory services.
AI Generated Analysis | Feedback
Major Customers of Kelly Services (KELYA)
Kelly Services (KELYA) is a global leader in providing workforce solutions, meaning it primarily sells its services to other businesses (B2B) rather than directly to individuals.
Kelly Services serves a highly diverse customer base, ranging from small and mid-sized businesses to Fortune 500 companies across a multitude of industries. According to its annual filings with the SEC (e.g., its 10-K report for the fiscal year ended December 31, 2023), no single customer accounted for more than 10% of Kelly Services' consolidated gross revenue in the last three fiscal years (2023, 2022, or 2021).
Due to the diversified nature of its client portfolio and the lack of a single, dominant customer, Kelly Services does not publicly identify specific "major customers" by name in its financial disclosures. Its customer base consists of a broad array of companies seeking temporary, contract, direct-hire, and managed workforce solutions in sectors such as:
- Automotive
- Financial Services
- Healthcare
- Information Technology
- Manufacturing
- Pharmaceutical
- Retail
- and many others
Therefore, it is not possible to list specific customer companies and their symbols, as no single company meets the threshold to be identified as a "major customer" by Kelly Services in its public disclosures.
AI Generated Analysis | Feedback
Chris Layden President and Chief Executive Officer
Chris Layden became President and Chief Executive Officer of Kelly in September 2025, bringing over 20 years of industry experience. He has a track record of transforming enterprises, executing go-to-market initiatives, and accelerating profitable growth. Layden previously served as Chief Operating Officer of Prolink from 2023 to 2025 and as Vice President and General Manager, Industry Verticals, from 2022 to 2023.
Troy Anderson Chief Financial Officer
Troy Anderson joined Kelly in October 2024 as Executive Vice President and Chief Financial Officer. He brings over 30 years of experience in accounting, financial planning and analysis, external reporting, investor relations, expense management, and financial strategy. Anderson has significant corporate governance expertise and a background in mergers, acquisitions, and strategic transformations, having been involved in debt and equity capital raises worth billions of dollars. Prior to Kelly, he served as executive vice president and chief financial officer at Universal Technical Institute (UTI). His past experience also includes roles as Global Finance Leader and Corporate Controller at Conduent, Inc., and Senior Vice President and Chief Financial Officer of the Industry Group, and Director of Investor Relations at Xerox.
Amy Bouque Chief People Officer
As Chief People Officer for Kelly, Amy Bouque leads the human resources practices for Kelly's more than 5,300 internal full-time employees globally. She is passionate about empowering people to thrive at work and in life.
D. Hugo Malan President, Kelly® Science, Engineering, Technology & Telecom
D. Hugo Malan leads a team of workforce solutions specialists focused on partnering with organizations to address their talent needs in the science, engineering, technology, and telecom sectors. An electronic engineer by background, he offers a combination of specialty expertise, executive experience, and a deep understanding of workforce strategies. Malan was instrumental in Kelly's acquisitions of Motion Recruitment Partners and Softworld, which expanded the company's technology, telecommunications, and government businesses.
Vanessa Williams General Counsel & Corporate Secretary
Vanessa Williams oversees Kelly's legal, governance, investor relations, enterprise risk management, insurance, corporate security, and communication strategy teams. She joined Kelly in 2020, bringing 24 years of senior legal experience from companies in the data science and information industries.
AI Generated Analysis | Feedback
The proliferation and increasing sophistication of Artificial Intelligence (AI) and automation in the recruitment and talent acquisition process. This development enables client companies to more efficiently source, screen, and match candidates independently, and also fosters the rise of tech-driven competitors that operate with significantly lower human overhead, potentially diminishing the value proposition and margins of traditional, human-intensive staffing services.
The continued expansion and adoption of direct-to-talent platforms and the gig economy model. These platforms connect businesses directly with a broad pool of independent contractors, freelancers, and project-based workers, often offering greater flexibility, speed, and lower costs compared to traditional staffing agencies, thereby disintermediating established workforce solutions providers for an expanding range of job roles.
Increased investment by client companies in their internal talent acquisition capabilities and direct sourcing strategies. Many organizations are building robust in-house recruitment teams, leveraging their employer brand, and adopting advanced recruitment technologies to directly attract and hire talent, reducing their reliance on external staffing agencies for their workforce needs.
AI Generated Analysis | Feedback
Kelly Services (symbol: KELYA) operates within the vast global staffing and talent solutions markets, providing a range of services including temporary and permanent staffing, recruitment process outsourcing (RPO), managed service provider (MSP) programs, and human resource consulting.
The addressable markets for Kelly Services' main products and services are considerable:
-
Global Staffing Market: The global staffing market is projected to reach approximately $650 billion in 2025. Another estimate values the global recruitment and staffing market at approximately USD 536.3 billion in 2025, growing to USD 626.2 billion by 2033. A broader definition of the global staffing and recruitment market was valued at US$ 757.56 billion in 2023 and is expected to reach US$ 2,031.34 billion by 2031.
-
U.S. Staffing Market: The U.S. staffing industry is forecast to be a $188.7 billion market in 2025. Other projections for the U.S. staffing industry in 2025 include $198.7 billion and $198.3 billion.
-
Global Temporary Staffing Market: The global Temporary Staffing Agencies market was valued at $490 billion in 2024 and is expected to reach $910 billion by 2033. The global Contract or Temporary Staffing Services Market is projected to increase from USD 480.15 billion in 2025 to USD 512.32 billion in 2026, and is expected to reach USD 888.02 billion by 2035.
-
U.S. Temporary/Contract Staffing Market: The temporary/contract segment is estimated to account for 89% of the entire U.S. recruitment market in 2024. The market size for Office Staffing & Temp Agencies in the U.S. is projected to be $260.1 billion in 2025.
-
Global Talent Management Software Market: The global talent management software market size was estimated at USD 9.96 billion in 2023 and is projected to reach USD 22.67 billion by 2030. Another source indicates the global talent management software market size was USD 11.27 billion in 2024 and is expected to reach approximately USD 37.25 billion by 2034.
-
North America Talent Management Software Market: The North America talent management software market accounted for the largest revenue share in 2023. The U.S. talent management software market size is exhibited at USD 2.76 billion in 2024 and is projected to reach around USD 9.32 billion by 2034.
-
Global Overall Talent Solutions Market: The global market for Overall Talent Solutions was estimated to be worth US$ 15.237 billion in 2024 and is forecast to reach US$ 40.277 billion by 2031.
AI Generated Analysis | Feedback
Kelly Services (NASDAQ: KELYA) is anticipated to drive future revenue growth over the next two to three years through several strategic initiatives aimed at optimizing its service offerings, market reach, and operational efficiency.
- Strategic Shift to Higher-Margin, High-Growth Specialty Segments: Kelly Services is actively focusing on and realigning its operations towards higher-margin, higher-growth markets, particularly within its Science, Engineering & Technology (SET) and Education segments. This includes an aggressive pursuit of expansion in higher-margin, outcome-based solutions within the SET segment. The Education segment has consistently delivered double-digit revenue growth.
- Strategic Acquisitions and Integration: The company's acquisition of Motion Recruitment Partners (MRP) in 2024 is expected to contribute to revenue growth, with ongoing efforts to integrate these operations to enhance efficiency and effectiveness. Kelly Services also continues to evaluate and pursue "tuck-in acquisitions," primarily in its target growth areas of Science, Engineering & Technology, and Education.
- Investment in Technology Modernization and AI-Driven Recruitment: Kelly Services is committed to modernizing its systems and leveraging advanced technologies, including a planned $50 million investment in AI-driven recruitment tools. This focus on technology is aimed at improving efficiency, enhancing the customer experience, and capturing new growth opportunities.
- Targeted Global Expansion: The company has a stated vision to accelerate global expansion, with concrete plans such as opening an office in Manchester, UK, by year-end (2025). This expansion is strategically focused on high-demand sectors like IT, engineering, and healthcare staffing, aiming to capitalize on skilled labor shortages in European markets.
- Enhanced Go-to-Market Strategy for Large Enterprise Customers: Kelly Services plans to continuously refine its go-to-market strategy for large enterprise clients and improve service delivery, particularly within its Science, Engineering & Technology segment. This approach aims to deepen relationships and capture greater market share with significant corporate customers.
AI Generated Analysis | Feedback
Share Repurchases
- Kelly Services' board of directors approved a share repurchase program on November 26, 2024, authorizing the company to purchase up to an aggregate of $50 million of its Class A common stock, with the authorization expiring on December 2, 2026.
- During the fourth quarter of 2024, Kelly executed $10.0 million in share repurchases under the board-approved program.
- On November 9, 2022, the board of directors approved a plan to repurchase shares of its Class A common stock with a market value not to exceed $50.0 million within one year.
Outbound Investments
- In 2024, Kelly Services acquired Motion Recruitment Partners, LLC (MRP) to enhance its staffing and consulting solutions in technology, telecommunications, and government specialties.
- Also in 2024, the company acquired Children's Therapy Center (CTC) to expand its therapy practice within the Education segment.
- Kelly completed the sale of its European staffing operations on January 2, 2024, for cash proceeds of €100 million (approximately $105.6 million) plus a potential earnout of up to €30 million, to focus on higher-margin specialty services in North America.
Capital Expenditures
- Recurring capital expenditures are expected to be approximately $20-25 million, with a primary focus on technology, and potential temporary increases due to the integration of MRP's technology.
