Freshworks (FRSH)
Market Price (8/7/2026): $11.63 | Market Cap: $3.2 BilSector: Information Technology | Industry: Application Software
Freshworks (FRSH)
Market Price (8/7/2026): $11.63Market Cap: $3.2 BilSector: Information TechnologyIndustry: Application Software
Investment Highlights Why It Matters Detailed financial logic regarding cash flow yields vs trend-riding momentum.
Attractive yieldTotal YieldTotal Yield = Earnings Yield + Dividend Yield, Earnings Yield = Net Income / Market Cap Dividend Yield = Total Dividends / Market Cap is 5.9%, FCF Yield is 7.0% Cash is significant % of market capNet D/ENet Debt/Equity. Debt net of cash. Negative indicates net cash. Equity is taken as the Market Capitalization is -20% Attractive cash flow generationCFO/Rev LTMCash Flow from Operations / Revenue (Sales), Last Twelve Months (LTM) is 27%, FCF/Rev LTMFree Cash Flow / Revenue (Sales), Last Twelve Months (LTM) is 24% Low stock price volatilityVol 12M is 48% Megatrend and thematic driversMegatrends include Cloud Computing, Automation & Robotics, and Artificial Intelligence. Themes include Software as a Service (SaaS), Show more. | Weak multi-year price returns2Y Excs Rtn is -45%, 3Y Excs Rtn is -105% | Expensive valuation multiplesP/EBITPrice/EBIT or Price/(Operating Income) ratio is 84x Significant share based compensationSBC/Rev LTMShare Based Compensation / Revenue (Sales), Last Twelve Months (LTM) is 14% Key risksFRSH key risks include [1] intense competition and challenges monetizing its AI investments, Show more. |
| Attractive yieldTotal YieldTotal Yield = Earnings Yield + Dividend Yield, Earnings Yield = Net Income / Market Cap Dividend Yield = Total Dividends / Market Cap is 5.9%, FCF Yield is 7.0% |
| Cash is significant % of market capNet D/ENet Debt/Equity. Debt net of cash. Negative indicates net cash. Equity is taken as the Market Capitalization is -20% |
| Attractive cash flow generationCFO/Rev LTMCash Flow from Operations / Revenue (Sales), Last Twelve Months (LTM) is 27%, FCF/Rev LTMFree Cash Flow / Revenue (Sales), Last Twelve Months (LTM) is 24% |
| Low stock price volatilityVol 12M is 48% |
| Megatrend and thematic driversMegatrends include Cloud Computing, Automation & Robotics, and Artificial Intelligence. Themes include Software as a Service (SaaS), Show more. |
| Weak multi-year price returns2Y Excs Rtn is -45%, 3Y Excs Rtn is -105% |
| Expensive valuation multiplesP/EBITPrice/EBIT or Price/(Operating Income) ratio is 84x |
| Significant share based compensationSBC/Rev LTMShare Based Compensation / Revenue (Sales), Last Twelve Months (LTM) is 14% |
| Key risksFRSH key risks include [1] intense competition and challenges monetizing its AI investments, Show more. |
Qualitative Assessment
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Updated on 8/5/2026
Freshworks (FRSH) stock has gained about 40% since 4/30/2026 because of the following key factors:
1. Freshworks reported strong fiscal Q2 2026 financial results, which ended June 30, 2026, significantly beating analyst estimates. The company announced earnings per share of $0.17, surpassing the consensus estimate of $0.13 by $0.04. Quarterly revenue also exceeded expectations, reaching $237.38 million against a consensus of $233.62 million, marking a 16% year-over-year growth. This quarter also marked Freshworks' first quarter of GAAP profitability in 2026, with a GAAP net income of $3.2 million, achieved months ahead of schedule.
2. The company raised its full-year fiscal 2026 earnings and revenue guidance, signaling a positive outlook. Following the robust Q2 performance, Freshworks increased its EPS guidance for fiscal year 2026 to $0.66-$0.68, up from the previous range of $0.61-$0.63, and above the consensus estimate of $0.50. Concurrently, the revenue guidance for fiscal year 2026 was raised to $963.5 million-$966.5 million, exceeding the consensus estimate of $961.2 million.
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Freshworks (FRSH) stock has gained about 40% since 4/30/2026 because of the following key factors:
1. Freshworks reported strong fiscal Q2 2026 financial results, which ended June 30, 2026, significantly beating analyst estimates. The company announced earnings per share of $0.17, surpassing the consensus estimate of $0.13 by $0.04. Quarterly revenue also exceeded expectations, reaching $237.38 million against a consensus of $233.62 million, marking a 16% year-over-year growth. This quarter also marked Freshworks' first quarter of GAAP profitability in 2026, with a GAAP net income of $3.2 million, achieved months ahead of schedule.
2. The company raised its full-year fiscal 2026 earnings and revenue guidance, signaling a positive outlook. Following the robust Q2 performance, Freshworks increased its EPS guidance for fiscal year 2026 to $0.66-$0.68, up from the previous range of $0.61-$0.63, and above the consensus estimate of $0.50. Concurrently, the revenue guidance for fiscal year 2026 was raised to $963.5 million-$966.5 million, exceeding the consensus estimate of $961.2 million.
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Updated on 8/5/2026
Freshworks (FRSH) stock has gained about 40% since 4/30/2026 because of the following key factors:
1. Freshworks reported strong fiscal Q2 2026 financial results, which ended June 30, 2026, significantly beating analyst estimates. The company announced earnings per share of $0.17, surpassing the consensus estimate of $0.13 by $0.04. Quarterly revenue also exceeded expectations, reaching $237.38 million against a consensus of $233.62 million, marking a 16% year-over-year growth. This quarter also marked Freshworks' first quarter of GAAP profitability in 2026, with a GAAP net income of $3.2 million, achieved months ahead of schedule.
2. The company raised its full-year fiscal 2026 earnings and revenue guidance, signaling a positive outlook. Following the robust Q2 performance, Freshworks increased its EPS guidance for fiscal year 2026 to $0.66-$0.68, up from the previous range of $0.61-$0.63, and above the consensus estimate of $0.50. Concurrently, the revenue guidance for fiscal year 2026 was raised to $963.5 million-$966.5 million, exceeding the consensus estimate of $961.2 million.
3. Freshworks demonstrated robust growth in its Employee Experience (EX) segment and significant adoption of its AI offerings. The company's Employee Experience (EX) Annual Recurring Revenue (ARR) grew by 24% year-over-year. Furthermore, Freshworks' AI solution, Freddy AI Copilot, is now attached to over 71% of new enterprise deals, highlighting strong traction and customer adoption of its artificial intelligence capabilities.
4. Positive sentiment from financial analysts and increased price targets further fueled the stock's upward movement. Several analysts responded to Freshworks' strong Q2 results and raised guidance by upgrading their outlooks and increasing price targets. For instance, Piper Sandler raised its price target for Freshworks to $12 from $10, citing the strength of the EX business and early AI traction. The average 12-month price target among 13 analysts increased from $12.77 to $13.85, implying a potential upside of approximately 15% from its August 4, 2026, closing price.
Show less
Freshworks (FRSH) stock has gained about 40% since 4/30/2026 because of the following key factors:
1. Freshworks reported strong fiscal Q2 2026 financial results, which ended June 30, 2026, significantly beating analyst estimates. The company announced earnings per share of $0.17, surpassing the consensus estimate of $0.13 by $0.04. Quarterly revenue also exceeded expectations, reaching $237.38 million against a consensus of $233.62 million, marking a 16% year-over-year growth. This quarter also marked Freshworks' first quarter of GAAP profitability in 2026, with a GAAP net income of $3.2 million, achieved months ahead of schedule.
2. The company raised its full-year fiscal 2026 earnings and revenue guidance, signaling a positive outlook. Following the robust Q2 performance, Freshworks increased its EPS guidance for fiscal year 2026 to $0.66-$0.68, up from the previous range of $0.61-$0.63, and above the consensus estimate of $0.50. Concurrently, the revenue guidance for fiscal year 2026 was raised to $963.5 million-$966.5 million, exceeding the consensus estimate of $961.2 million.
3. Freshworks demonstrated robust growth in its Employee Experience (EX) segment and significant adoption of its AI offerings. The company's Employee Experience (EX) Annual Recurring Revenue (ARR) grew by 24% year-over-year. Furthermore, Freshworks' AI solution, Freddy AI Copilot, is now attached to over 71% of new enterprise deals, highlighting strong traction and customer adoption of its artificial intelligence capabilities.
4. Positive sentiment from financial analysts and increased price targets further fueled the stock's upward movement. Several analysts responded to Freshworks' strong Q2 results and raised guidance by upgrading their outlooks and increasing price targets. For instance, Piper Sandler raised its price target for Freshworks to $12 from $10, citing the strength of the EX business and early AI traction. The average 12-month price target among 13 analysts increased from $12.77 to $13.85, implying a potential upside of approximately 15% from its August 4, 2026, closing price.
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Stock Movement Drivers
Fundamental Drivers
The 42.0% change in FRSH stock from 4/30/2026 to 8/6/2026 was primarily driven by a 35.6% change in the company's P/E Multiple.| (LTM values as of) | 4302026 | 8062026 | Change |
|---|---|---|---|
| Stock Price ($) | 8.16 | 11.59 | 42.0% |
| Change Contribution By: | |||
| Total Revenues ($ Mil) | 839 | 904 | 7.8% |
| Net Income Margin (%) | 21.9% | 20.5% | -6.5% |
| P/E Multiple | 12.6 | 17.0 | 35.6% |
| Shares Outstanding (Mil) | 283 | 272 | 3.9% |
| Cumulative Contribution | 42.0% |
Market Drivers
4/30/2026 to 8/6/2026| Return | Correlation | |
|---|---|---|
| FRSH | 42.0% | |
| Market (SPY) | 6.9% | -3.5% |
| Sector (XLK) | 16.2% | -13.0% |
Fundamental Drivers
The 7.5% change in FRSH stock from 1/31/2026 to 8/6/2026 was primarily driven by a 11.5% change in the company's Total Revenues ($ Mil).| (LTM values as of) | 1312026 | 8062026 | Change |
|---|---|---|---|
| Stock Price ($) | 10.78 | 11.59 | 7.5% |
| Change Contribution By: | |||
| Total Revenues ($ Mil) | 811 | 904 | 11.5% |
| P/S Multiple | 3.8 | 3.5 | -8.4% |
| Shares Outstanding (Mil) | 286 | 272 | 5.2% |
| Cumulative Contribution | 7.5% |
Market Drivers
1/31/2026 to 8/6/2026| Return | Correlation | |
|---|---|---|
| FRSH | 7.5% | |
| Market (SPY) | 11.4% | 9.2% |
| Sector (XLK) | 29.0% | 3.6% |
Fundamental Drivers
The -10.8% change in FRSH stock from 7/31/2025 to 8/6/2026 was primarily driven by a -28.7% change in the company's P/S Multiple.| (LTM values as of) | 7312025 | 8062026 | Change |
|---|---|---|---|
| Stock Price ($) | 12.99 | 11.59 | -10.8% |
| Change Contribution By: | |||
| Total Revenues ($ Mil) | 782 | 904 | 15.6% |
| P/S Multiple | 4.9 | 3.5 | -28.7% |
| Shares Outstanding (Mil) | 294 | 272 | 8.3% |
| Cumulative Contribution | -10.8% |
Market Drivers
7/31/2025 to 8/6/2026| Return | Correlation | |
|---|---|---|
| FRSH | -10.8% | |
| Market (SPY) | 22.6% | 16.7% |
| Sector (XLK) | 41.6% | 10.4% |
Fundamental Drivers
The -37.9% change in FRSH stock from 7/31/2023 to 8/6/2026 was primarily driven by a -66.4% change in the company's P/S Multiple.| (LTM values as of) | 7312023 | 8062026 | Change |
|---|---|---|---|
| Stock Price ($) | 18.66 | 11.59 | -37.9% |
| Change Contribution By: | |||
| Total Revenues ($ Mil) | 521 | 904 | 73.5% |
| P/S Multiple | 10.4 | 3.5 | -66.4% |
| Shares Outstanding (Mil) | 290 | 272 | 6.7% |
| Cumulative Contribution | -37.9% |
Market Drivers
7/31/2023 to 8/6/2026| Return | Correlation | |
|---|---|---|
| FRSH | -37.9% | |
| Market (SPY) | 73.8% | 35.3% |
| Sector (XLK) | 111.7% | 29.3% |
Price Returns Compared
| 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | Total [1] | |
|---|---|---|---|---|---|---|---|
| Returns | |||||||
| FRSH Return | -45% | -44% | 60% | -31% | -24% | -6% | -76% |
| Peers Return | -8% | -34% | -15% | 89% | -46% | -29% | -62% |
| S&P 500 Return | 27% | -19% | 24% | 23% | 16% | 13% | 106% |
Monthly Win Rates [3] | |||||||
| FRSH Win Rate | 25% | 33% | 67% | 25% | 50% | 75% | |
| Peers Win Rate | 50% | 25% | 52% | 78% | 53% | 38% | |
| S&P 500 Win Rate | 75% | 42% | 67% | 75% | 67% | 50% | |
Max Drawdowns [4] | |||||||
| FRSH Max Drawdown | - | -59% | -28% | -54% | -45% | -44% | |
| Peers Max Drawdown | -27% | -42% | -17% | -55% | -62% | -46% | |
| S&P 500 Max Drawdown | -5% | -25% | -10% | -8% | -19% | -9% | |
[1] Cumulative total returns since the beginning of 2021
[2] Peers: ADSK, HIT, BMR, HODO, QNT.
[3] Win Rate = % of calendar months in which monthly returns were positive
[4] Max drawdown represents maximum peak-to-trough decline within a year
[5] 2026 data is for the year up to 8/6/2026 (YTD)
How Low Can It Go
| Event | FRSH | S&P 500 |
|---|---|---|
| 2024 Yen Carry Trade Unwind | ||
| % Loss | -10.8% | -7.8% |
| % Gain to Breakeven | 12.1% | 8.5% |
| Time to Breakeven | 90 days | 18 days |
| 2023 SVB Regional Banking Crisis | ||
| % Loss | -21.2% | -6.7% |
| % Gain to Breakeven | 26.9% | 7.1% |
| Time to Breakeven | 33 days | 31 days |
In The Past
Freshworks's stock fell -10.8% during the 2024 Yen Carry Trade Unwind. Such a loss loss requires a 12.1% gain to breakeven.
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| Event | FRSH | S&P 500 |
|---|---|---|
| 2023 SVB Regional Banking Crisis | ||
| % Loss | -21.2% | -6.7% |
| % Gain to Breakeven | 26.9% | 7.1% |
| Time to Breakeven | 33 days | 31 days |
In The Past
Freshworks's stock fell -10.8% during the 2024 Yen Carry Trade Unwind. Such a loss loss requires a 12.1% gain to breakeven.
Preserve Wealth
Limiting losses and compounding gains is essential to preserving wealth.
Asset Allocation
Actively managed asset allocation strategies protect wealth. Learn more.
About Freshworks (FRSH)
Freshworks Inc. (FRSH) is a global software development company that provides modern Software-as-a-Service (SaaS) products. The company's core business revolves around equipping businesses worldwide with a comprehensive suite of cloud-based applications designed to improve customer engagement, streamline sales and marketing efforts, and enhance internal operational efficiency, particularly in IT service management and human resources.
The company's diverse product portfolio addresses key business functions. For customer support and interaction, Freshworks offers the Freshdesk suite, providing tools for omnichannel customer service, messaging, contact center solutions, and B2B customer success management. In the sales and marketing arena, products like Freshsales offer CRM functionality, configure-price-quote (CPQ) capabilities, and AI-driven pipeline management, while Freshmarketer provides marketing automation. The Freshsales Suite unifies these sales and marketing solutions.
Beyond customer-facing applications, Freshworks also delivers robust solutions for internal operations. Freshservice leverages AI to streamline IT service delivery, and Freshteam manages the entire employee lifecycle, from recruiting to onboarding and other HR workflows. The company also offers utilities like Freshping for website monitoring and Freshstatus for creating status pages. Freshworks serves a broad market of businesses across various industries, enabling them to modernize their customer interactions, optimize sales and marketing processes, and enhance overall internal operational efficiency with intuitive, integrated software.
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Here are 1-2 brief analogies for Freshworks:
- Like HubSpot, but for a comprehensive set of business operations, from sales to HR.
- A modern Salesforce that also handles IT and HR management.
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- Freshdesk Support Desk: Enables businesses to manage customer service across traditional and modern communication channels.
- Freshdesk Messaging: Offers agents a modern conversational user interface for engaging customers across web, mobile, and social messaging applications.
- Freshdesk Contact Center: A cloud-based telephony system designed to help agents connect with customers.
- Freshdesk Omnichannel Suite: An integrated suite for engaging and tracking customers across both digital and traditional communication channels.
- Freshdesk Customer Success: Supports customer success managers in B2B subscription companies.
- Freshsales: Provides configure-price-quote functionality and AI-driven pipeline management to enhance sales performance.
- Freshmarketer: A marketing automation solution aimed at acquiring, engaging, and retaining customers.
- Freshsales Suite: A unified sales and marketing solution that allows businesses to engage and track customers.
- Freshservice: Offers AI-powered service management capabilities to streamline IT service delivery within organizations.
- Freshteam: An HR Management solution designed to manage the entire employee lifecycle, including recruiting, onboarding, and other HR workflows.
- Freshping: A solution for monitoring website availability, providing alerts and status pages.
- Freshstatus: Allows businesses to create custom branded website status pages.
- Freshworks Neo: A platform that enables customers to extend and integrate Freshworks solutions to fit their specific business processes.
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Freshworks (FRSH) sells primarily to other companies (B2B). The provided background information describes the functionality and target users of Freshworks' products, indicating that its customers are businesses and organizations across various industries. These customers typically include:
- Companies requiring comprehensive customer support solutions, including omnichannel engagement, messaging, and contact center capabilities.
- B2B subscription companies looking for customer success management tools.
- Businesses seeking sales and marketing automation, CRM, and AI-driven pipeline management functionalities.
- Organizations aiming to streamline IT service delivery and asset management with AI-powered service management capabilities.
- Businesses needing HR management solutions for managing the entire employee lifecycle, including recruiting and employee onboarding.
- Businesses requiring website monitoring and status page solutions.
The background information does not list the specific names of Freshworks' major customer companies.
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Dennis Woodside, CEO and President
Dennis Woodside is the CEO and President of Freshworks, joining as President in 2022 and becoming CEO in May 2024. He has over two decades of experience at innovative Silicon Valley companies. His previous roles include Chief Operating Officer of Dropbox, where he was instrumental in the company's growth and successful IPO. He also served as President of Impossible Foods and held sales and strategy leadership roles at Google for over 10 years, including CEO of Motorola Mobility after Google acquired the company. Woodside also began his career as a corporate lawyer and was a consultant at McKinsey & Company.
Tyler Sloat, COO and CFO
Tyler Sloat was named COO and CFO in 2024, after initially joining Freshworks as Chief Financial Officer in 2020.
Girish Mathrubootham, Founder and Executive Chairman
Girish Mathrubootham is the Founder and Executive Chairman of Freshworks. He founded Freshworks (originally Freshdesk Inc.) in 2010 and served as CEO from 2010 until 2024, leading the company from an idea to a Nasdaq-listed enterprise. He is also an active venture capital investor and advisor to more than 60 companies.
Srinivasan Raghavan, Chief Product Officer
Srini Raghavan joined Freshworks as Chief Product Officer in 2024. He brings nearly 20 years of experience in the enterprise software industry, having led teams to scale groundbreaking new products in enterprise SaaS. Prior to Freshworks, he was Chief Product Officer at RingCentral, and held senior vice president and director roles in product management at Five9 and Cisco, respectively.
Ian Tickle, Chief Revenue Officer
Ian Tickle was appointed Chief Revenue Officer in March 2026, consolidating the company's global sales team under his leadership. He previously served as Freshworks' Chief of Global Field Operations. His extensive experience includes leading sales efforts in Europe, and prior roles as President and Chief Revenue Officer at Domo and Vice President EMEA, SaaS Solutions, at Oracle.
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The key risks to Freshworks (FRSH) are:
- Intense Competition and Evolving Market Dynamics: Freshworks operates in a highly competitive software-as-a-service (SaaS) industry, facing significant threats from both established players like Salesforce, Microsoft, ServiceNow, HubSpot, and Zendesk, as well as new market entrants. This competitive pressure necessitates continuous innovation and adaptation to maintain its market position and pricing power. The broader SaaS sector is also experiencing "sector headwinds," with some analysts referring to a "SaaSapocalypse," indicating a challenging external environment. Furthermore, while Freshworks is integrating AI, there are concerns about the company potentially "losing ground in the AI arms race" to competitors with more advanced AI products, which could impact its ability to maintain growth and differentiation.
- Slowing Growth and Customer Retention: Freshworks' business model relies heavily on customer renewals and the expansion of subscriptions within its existing customer base. Recent reports highlight concerns about decelerating revenue growth rates and the company's ability to maintain high customer retention rates. The company's net revenue retention rate, while adequate, has been noted to lag behind leading SaaS businesses. Disappointing earnings guidance for 2026, implying slower growth expectations, has also led to significant drops in Freshworks' stock price, indicating investor concerns about the sustainability of its growth trajectory.
- Macroeconomic Uncertainties: Freshworks is exposed to macroeconomic uncertainties, including high interest rates, foreign exchange rate volatility, inflationary pressures, and the potential for global market volatility or recessions. These factors can lead to reduced IT spending by businesses, which could adversely affect Freshworks' ability to acquire new customers and expand its existing accounts, particularly in international markets. Such economic pressures could impact the company's ability to meet its growth targets and financial performance.
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Freshworks Inc. (symbol: FRSH) operates within several significant addressable markets globally for its diverse range of software-as-a-service products.
The company's overall total addressable market (TAM) has been estimated at approximately $78 billion globally, according to Gartner. Other analyses suggest Freshworks operates in a market worth over $80 billion globally. An earlier S-1 filing from Freshworks estimated its large addressable market at approximately $120 billion.
Addressable Markets for Main Products:
- Customer Service and Support (Freshdesk Support Desk, Freshdesk Messaging, Freshdesk Contact Center, Freshdesk Omnichannel Suite, Freshdesk Customer Success): The global customer service software market was valued at $14.9 billion in 2024 and is projected to reach $68.19 billion by 2032. Another estimate places the global customer service software market at $51.3 billion in 2025, growing to $96.6 billion by 2035. Additionally, the global customer self-service software market is expected to reach $57.21 billion by 2030, and was valued at $22.02 billion in 2025, projected to increase to approximately $148.49 billion by 2035.
- Sales Automation and CRM (Freshsales, Freshsales Suite): The global Customer Relationship Management (CRM) market size was valued at $112.91 billion in 2025 and is expected to grow to $320.99 billion by 2034. Another source indicates worldwide spending on CRM software reached $52 billion in 2023 and is forecast to reach $139 billion in 2030. In 2024, the global CRM market grew to $80 billion, with a projection to reach $106.1 billion by 2029. The global CRM market size is also projected to hit $304.03 billion by 2035 from $90.10 billion in 2025.
- Marketing Automation (Freshmarketer): The global marketing automation software market size was valued at $11.42 billion in 2024 and is expected to reach $28.48 billion by 2032. Another projection estimates the global marketing automation market size to reach $81.01 billion by 2030 from $47.02 billion in 2025. The market was also estimated at $6.65 billion in 2024 and is projected to reach $15.58 billion by 2030.
- IT Service Management (Freshservice): The global Information Technology Service Management (ITSM) market size was estimated at $13.46 billion in 2024 and is projected to reach $29.93 billion by 2030. Other figures indicate the global ITSM market size was estimated at $13.49 billion in 2024 and is predicted to increase to approximately $51.93 billion by 2034. The ITSM software market reached approximately $12.5 billion in 2023, with estimates for 2024 oscillating between $11.7 billion and $13.5 billion.
- HR Management (Freshteam): The global Human Resources Management Software market size is expected to be worth around $56.23 billion by 2034, growing from $18.43 billion in 2024. Another report valued the global HR software market size at $9.19 billion in 2024, poised to grow to $16.76 billion by 2033. The global HR software market size was also estimated at $16.43 billion in 2023 and is projected to reach $36.62 billion by 2030.
- Website Monitoring (Freshping, Freshstatus): The global website monitoring market was valued at $1.976 billion in 2025 and is anticipated to reach $3.638 billion by 2032.
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Freshworks (FRSH) is expected to drive future revenue growth over the next 2-3 years through several key strategies:
- Expansion of AI-Powered Solutions and Monetization: Freshworks is significantly investing in and monetizing its AI capabilities, particularly through its Freddy AI platform. AI is viewed as a standalone revenue stream expected to contribute $100 million in Annual Recurring Revenue (ARR) by 2028. The company is integrating AI across its Employee Experience (EX) and Customer Experience (CX) portfolios to enhance productivity and deliver measurable value to customers, driving adoption and expansion. Freddy AI surpassed $25 million in ARR in Q4 2025.
- Growth in Employee Experience (EX) and Enterprise Service Management (ESM): The Employee Experience segment, encompassing solutions like Freshservice and Enterprise Service Management, is a strong driver of growth. Freshworks' EX Annual Recurring Revenue (ARR) has shown robust growth, increasing 24% year-over-year to over $450 million in Q2 2025 and 26% year-over-year to over $510 million. The company aims for ESM to generate over $100 million in ARR within the next three years, with Freshservice for Business Teams already doubling its ARR and exceeding $35 million in Q3 2025, indicating successful expansion into non-IT departments.
- Increased Customer Acquisition and Expansion within Existing Accounts: Freshworks continues to focus on attracting new customers, particularly in the mid-market and enterprise segments, and expanding its relationships with existing ones. The number of customers contributing over $5,000 in ARR grew 10% year-over-year to 24,762 in Q4 2025. The company also demonstrated an improved net dollar retention rate of 108% in Q4 2025, up from 103% in Q4 2024, indicating strong customer satisfaction and increased spending from its existing client base.
- Strategic Product Enhancements and Acquisitions: Freshworks is enhancing its product offerings through continuous innovation and strategic acquisitions to broaden its capabilities and market reach. Recent acquisitions, such as Device42 and FireHydrant, are reinforcing the company's IT Service Management (ITSM) solutions and are expected to contribute to future growth. Device42 and Enterprise Service Management each surpassed $40 million in ARR in Q4 2025, highlighting the impact of these strategic moves.
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Share Repurchases
- Freshworks' Board of Directors authorized a stock repurchase program of up to $400 million of its outstanding Class A common stock on February 26, 2026.
Share Issuance
- Freshworks filed a $123.80 million shelf registration tied to employee stock plans around February 26, 2026.
- The company's initial public offering (IPO) occurred in September 2021.
Outbound Investments
- Freshworks announced the acquisition of FireHydrant, a provider of AI-powered incident management software, in late 2025/early 2026 to reinforce its IT Service Management offerings.
- The financial terms of the FireHydrant acquisition were not disclosed.
Capital Expenditures
- Capital expenditures were $5.565 million in 2021, $7.129 million in 2022, and $2.069 million in 2023.
- Forecasted capital expenditures are $9.177 million for 2024, $5.7 million for 2025, and $7.775 million for 2026.
- Capital expenditures for property, plant & equipment in Q4 2025 amounted to $6.10 million.
Latest Trefis Analyses
| Title | Date | |
|---|---|---|
| DASHBOARDS | ||
| Freshworks Stock: Strong Cash Flow Poised for a Re-Rating? | 03/07/2026 | |
| Is 25.0% Fall In Freshworks (FRSH) Stock A Buying Opportunity? | 03/03/2026 | |
| Freshworks Earnings Notes | 12/28/2026 | |
| Would You Still Hold Freshworks Stock If It Fell 30%? | 10/17/2025 | |
| Freshworks (FRSH) Operating Cash Flow Comparison | 08/08/2025 | |
| Freshworks (FRSH) Net Income Comparison | 08/08/2025 | |
| Freshworks (FRSH) Revenue Comparison | 08/08/2025 | |
| ARTICLES | ||
| Could Freshworks Stock’s Cash Flow Spark the Next Rally? | 03/07/2026 | |
| Freshworks Stock Tumbled 25% – Opportunity or Trap? | 03/03/2026 | |
| Stocks Trading At 52-Week Low | 02/05/2026 |
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Peer Comparisons
| Peers to compare with: |
Financials
| Median | |
|---|---|
| Name | |
| Mkt Price | 6.46 |
| Mkt Cap | 2.3 |
| Rev LTM | 904 |
| Op Inc LTM | 37 |
| FCF LTM | 221 |
| FCF 3Y Avg | 175 |
| CFO LTM | 247 |
| CFO 3Y Avg | 193 |
Growth & Margins
| Median | |
|---|---|
| Name | |
| Rev Chg LTM | 18.3% |
| Rev Chg 3Y Avg | 16.1% |
| Rev Chg Q | 16.0% |
| QoQ Delta Rev Chg LTM | 3.8% |
| Op Inc Chg LTM | 44.0% |
| Op Inc Chg 3Y Avg | 52.4% |
| Op Mgn LTM | 4.1% |
| Op Mgn 3Y Avg | 5.0% |
| QoQ Delta Op Mgn LTM | 2.1% |
| CFO/Rev LTM | 27.3% |
| CFO/Rev 3Y Avg | 24.4% |
| FCF/Rev LTM | 24.4% |
| FCF/Rev 3Y Avg | 22.1% |
Price Behavior
Price Behavior
| Market Price | $11.59 | |
| Market Cap ($ Bil) | 3.3 | |
| First Trading Date | 09/22/2021 | |
| Distance from 52W High | -17.0% | |
| 50 Days | 200 Days | |
| DMA Price | $10.23 | $10.05 |
| DMA Trend | down | up |
| Distance from DMA | 13.2% | 15.3% |
| 3M | 1YR | |
| Volatility | 52.7% | 48.0% |
| Downside Capture | -36.85 | 130.22 |
| Upside Capture | 77.43 | 84.13 |
| Correlation (SPY) | -1.5% | 16.2% |
FRSH Betas & Captures as of 7/31/2026
[1] Upside and downside betas calculated using positive and negative benchmark daily returns respectively
| 1M | 2M | 3M | 6M | 1Y | 3Y | |
|---|---|---|---|---|---|---|
| Beta | -1.10 | -0.07 | -0.34 | 0.28 | 0.59 | 1.10 |
| Up Beta | -4.52 | -1.36 | -1.76 | -0.77 | 0.03 | 0.88 |
| Down Beta | -1.55 | 0.24 | -0.10 | -0.09 | 0.01 | 1.16 |
| Up Capture | 94% | 74% | 79% | 77% | 72% | 95% |
| Bmk +ve Days | 11 | 22 | 35 | 67 | 138 | 427 |
| Stock +ve Days | 12 | 22 | 34 | 66 | 119 | 358 |
| Down Capture | -90% | -32% | -93% | 83% | 116% | 108% |
| Bmk -ve Days | 11 | 21 | 28 | 59 | 114 | 326 |
| Stock -ve Days | 10 | 21 | 29 | 59 | 128 | 379 |
[1] Upside and downside betas calculated using positive and negative benchmark daily returns respectively
Based On 1-Year Data
| Annualized Return | Annualized Volatility | Sharpe Ratio | Correlation with FRSH | |
|---|---|---|---|---|
| FRSH | -13.9% | 48.0% | -0.16 | - |
| Sector ETF (XLK) | 43.3% | 25.9% | 1.35 | 10.0% |
| Equity (SPY) | 23.5% | 12.9% | 1.37 | 16.2% |
| Gold (GLD) | 25.3% | 28.3% | 0.79 | -16.1% |
| Commodities (DBC) | 32.4% | 19.8% | 1.30 | -10.0% |
| Real Estate (VNQ) | 12.9% | 13.8% | 0.64 | 12.4% |
| Bitcoin (BTCUSD) | -43.6% | 43.0% | -1.21 | 21.7% |
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Based On 5-Year Data
| Annualized Return | Annualized Volatility | Sharpe Ratio | Correlation with FRSH | |
|---|---|---|---|---|
| FRSH | -24.9% | 58.3% | -0.28 | - |
| Sector ETF (XLK) | 20.2% | 25.8% | 0.70 | 43.4% |
| Equity (SPY) | 13.2% | 17.2% | 0.59 | 46.8% |
| Gold (GLD) | 17.9% | 18.5% | 0.78 | -0.9% |
| Commodities (DBC) | 8.0% | 19.6% | 0.31 | 5.6% |
| Real Estate (VNQ) | 2.3% | 18.9% | 0.02 | 35.7% |
| Bitcoin (BTCUSD) | 10.0% | 53.0% | 0.38 | 28.3% |
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Based On 10-Year Data
| Annualized Return | Annualized Volatility | Sharpe Ratio | Correlation with FRSH | |
|---|---|---|---|---|
| FRSH | -13.3% | 58.3% | -0.28 | - |
| Sector ETF (XLK) | 24.4% | 24.9% | 0.89 | 43.4% |
| Equity (SPY) | 15.3% | 17.9% | 0.73 | 46.8% |
| Gold (GLD) | 11.8% | 16.2% | 0.59 | -0.9% |
| Commodities (DBC) | 7.4% | 18.0% | 0.33 | 5.6% |
| Real Estate (VNQ) | 4.9% | 20.7% | 0.20 | 35.7% |
| Bitcoin (BTCUSD) | 58.3% | 66.2% | 0.98 | 28.3% |
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Returns Analyses
Earnings Returns History
Updated 7/28/2026| Forward Returns | |||
|---|---|---|---|
| Earnings Date | 1D Returns | 5D Returns | 21D Returns |
| 5/5/2026 | -3.3% | -7.5% | 4.4% |
| 11/5/2025 | -1.9% | 5.2% | 16.0% |
| 7/29/2025 | -2.4% | -3.2% | -2.2% |
| 4/29/2025 | 3.0% | -0.4% | 4.5% |
| 2/11/2025 | -0.3% | -1.2% | -19.7% |
| 11/6/2024 | 28.5% | 27.0% | 26.9% |
| 7/30/2024 | -5.9% | -16.0% | -12.4% |
| 5/1/2024 | -19.6% | -24.3% | -29.4% |
| ... | |||
| SUMMARY STATS | |||
| # Positive | 6 | 8 | 8 |
| # Negative | 12 | 10 | 10 |
| Median Positive | 5.8% | 5.4% | 15.7% |
| Median Negative | -3.2% | -10.9% | -13.7% |
| Max Positive | 28.5% | 27.0% | 26.9% |
| Max Negative | -19.6% | -24.3% | -35.5% |
| Forward Returns | |||
|---|---|---|---|
| Earnings Date | 1D Returns | 5D Returns | 21D Returns |
| 5/5/2026 | -3.3% | -7.5% | 4.4% |
| 11/5/2025 | -1.9% | 5.2% | 16.0% |
| 7/29/2025 | -2.4% | -3.2% | -2.2% |
| 4/29/2025 | 3.0% | -0.4% | 4.5% |
| 2/11/2025 | -0.3% | -1.2% | -19.7% |
| 11/6/2024 | 28.5% | 27.0% | 26.9% |
| 7/30/2024 | -5.9% | -16.0% | -12.4% |
| 5/1/2024 | -19.6% | -24.3% | -29.4% |
| 2/6/2024 | -3.1% | -4.9% | -15.0% |
| 10/31/2023 | -2.2% | 5.5% | 11.6% |
| 8/1/2023 | 18.5% | 17.6% | 20.0% |
| 5/2/2023 | 0.3% | 4.5% | 20.5% |
| 2/7/2023 | 3.3% | 1.2% | -10.8% |
| 11/1/2022 | -7.0% | 3.0% | 15.4% |
| 8/2/2022 | 8.4% | 7.6% | -2.4% |
| 5/3/2022 | -0.8% | -14.6% | -4.2% |
| 2/10/2022 | -18.0% | -14.3% | -24.8% |
| 11/2/2021 | -14.0% | -22.1% | -35.5% |
| SUMMARY STATS | |||
| # Positive | 6 | 8 | 8 |
| # Negative | 12 | 10 | 10 |
| Median Positive | 5.8% | 5.4% | 15.7% |
| Median Negative | -3.2% | -10.9% | -13.7% |
| Max Positive | 28.5% | 27.0% | 26.9% |
| Max Negative | -19.6% | -24.3% | -35.5% |
SEC Filings
Expand for More| Report Date | Filing Date | Filing |
|---|---|---|
| 06/30/2026 | 08/04/2026 | 10-Q |
| 03/31/2026 | 05/05/2026 | 10-Q |
| 12/31/2025 | 02/26/2026 | 10-K |
| 09/30/2025 | 11/05/2025 | 10-Q |
| 06/30/2025 | 07/29/2025 | 10-Q |
| 03/31/2025 | 04/29/2025 | 10-Q |
| 12/31/2024 | 02/20/2025 | 10-K |
| 09/30/2024 | 11/06/2024 | 10-Q |
| 06/30/2024 | 07/30/2024 | 10-Q |
| 03/31/2024 | 05/01/2024 | 10-Q |
| 12/31/2023 | 02/16/2024 | 10-K |
| 09/30/2023 | 10/31/2023 | 10-Q |
| 06/30/2023 | 08/02/2023 | 10-Q |
| 03/31/2023 | 05/04/2023 | 10-Q |
| 12/31/2022 | 02/23/2023 | 10-K |
| 09/30/2022 | 11/04/2022 | 10-Q |
| Report Date | Filing Date | Filing |
|---|---|---|
| 06/30/2026 | 08/04/2026 | 10-Q |
| 03/31/2026 | 05/05/2026 | 10-Q |
| 12/31/2025 | 02/26/2026 | 10-K |
| 09/30/2025 | 11/05/2025 | 10-Q |
| 06/30/2025 | 07/29/2025 | 10-Q |
| 03/31/2025 | 04/29/2025 | 10-Q |
| 12/31/2024 | 02/20/2025 | 10-K |
| 09/30/2024 | 11/06/2024 | 10-Q |
| 06/30/2024 | 07/30/2024 | 10-Q |
| 03/31/2024 | 05/01/2024 | 10-Q |
| 12/31/2023 | 02/16/2024 | 10-K |
| 09/30/2023 | 10/31/2023 | 10-Q |
| 06/30/2023 | 08/02/2023 | 10-Q |
| 03/31/2023 | 05/04/2023 | 10-Q |
| 12/31/2022 | 02/23/2023 | 10-K |
| 09/30/2022 | 11/04/2022 | 10-Q |
| 06/30/2022 | 08/05/2022 | 10-Q |
| 03/31/2022 | 05/06/2022 | 10-Q |
| 12/31/2021 | 02/23/2022 | 10-K |
| 09/30/2021 | 11/05/2021 | 10-Q |
| 06/30/2021 | 09/22/2021 | 424B4 |
Recent Forward Guidance
Updated 7/27/2026Latest: Q1 2026 Earnings Reported 5/5/2026
| Forward Guidance | Guidance Change | ||||||
|---|---|---|---|---|---|---|---|
| Metric | Low | Mid | High | % Chg | % Delta | Change | Prior |
| Q2 2026 Revenue | 232.00 Mil | 233.50 Mil | 235.00 Mil | 6.9% | Higher New | Actual: 218.50 Mil for Q4 2025 | |
| Q2 2026 Revenue Growth | 13.0% | 14.0% | 15.0% | 1.5% | Higher New | Actual: 12.5% for Q4 2025 | |
| Q2 2026 Non-GAAP income from operations | 41.00 Mil | 42.00 Mil | 43.00 Mil | 32.9% | Higher New | Actual: 31.60 Mil for Q4 2025 | |
| Q2 2026 Non-GAAP net income per share | 0.13 | 18.2% | Higher New | Actual: 0.11 for Q4 2025 | |||
| 2026 Revenue | 958.00 Mil | 961.00 Mil | 964.00 Mil | 15.1% | Higher New | Actual: 834.60 Mil for 2025 | |
| 2026 Revenue Growth | 14.0% | 14.5% | 15.0% | -1.5% | Lower New | Actual: 16.0% for 2025 | |
| 2026 Non-GAAP income from operations | 207.00 Mil | 211.00 Mil | 215.00 Mil | 25.6% | Higher New | Actual: 168.00 Mil for 2025 | |
| 2026 Non-GAAP net income per share | 0.61 | 0.62 | 0.63 | -1.6% | Lower New | Actual: 0.63 for 2025 | |
Prior: Q3 2025 Earnings Reported 11/5/2025
| Forward Guidance | Guidance Change | ||||||
|---|---|---|---|---|---|---|---|
| Metric | Low | Mid | High | % Chg | % Delta | Change | Prior |
| Q4 2025 Revenue | 217.00 Mil | 218.50 Mil | 220.00 Mil | 4.8% | Higher New | Actual: 208.50 Mil for Q3 2025 | |
| Q4 2025 Revenue Growth | 12.0% | 12.5% | 13.0% | 1.0% | Higher New | Actual: 11.5% for Q3 2025 | |
| Q4 2025 Non-GAAP income from operations | 30.60 Mil | 31.60 Mil | 32.60 Mil | -1.9% | Lower New | Actual: 32.20 Mil for Q3 2025 | |
| Q4 2025 Non-GAAP net income per share | 0.1 | 0.11 | 0.12 | -15.4% | Lower New | Actual: 0.13 for Q3 2025 | |
| 2025 Revenue | 833.10 Mil | 834.60 Mil | 836.10 Mil | 1.1% | Raised | Guidance: 825.90 Mil for 2025 | |
| 2025 Revenue Growth | 16.0% | 1.5% | Raised | Guidance: 14.5% for 2025 | |||
| 2025 Non-GAAP income from operations | 167.00 Mil | 168.00 Mil | 169.00 Mil | 8.4% | Raised | Guidance: 155.00 Mil for 2025 | |
| 2025 Non-GAAP net income per share | 0.62 | 0.63 | 0.64 | 10.5% | Raised | Guidance: 0.57 for 2025 | |
Insider Activity
Updated 8/3/2026| # | Owner | Title | Holding | Action | Filing Date | Price | Shares | Transacted Value | Value of Held Shares | Form |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Lawrence, Philippa | Chief Accounting Officer | Direct | Sell | 7062026 | 10.13 | 3,470 | 35,151 | 4,620,739 | Form |
| 2 | Taylor, Jennifer H | Direct | Sell | 7022026 | 10.44 | 6,618 | 69,092 | 654,306 | Form | |
| 3 | Padgett, Barry L | Direct | Sell | 7022026 | 10.49 | 6,618 | 69,423 | 495,862 | Form | |
| 4 | Lawrence, Philippa | Chief Accounting Officer | Direct | Sell | 6182026 | 9.18 | 10,530 | 96,665 | 4,276,255 | Form |
| 5 | Yamamoto, Mika | Chief Integr Cust Growth Offcr | Direct | Sell | 3052026 | 8.45 | 32,577 | 275,276 | 9,529,259 | Form |
| # | Owner | Title | Holding | Action | Filing Date | Price | Shares | Transacted Value | Value of Held Shares | Form |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Lawrence, Philippa | Chief Accounting Officer | Direct | Sell | 7062026 | 10.13 | 3,470 | 35,151 | 4,620,739 | Form |
| 2 | Taylor, Jennifer H | Direct | Sell | 7022026 | 10.44 | 6,618 | 69,092 | 654,306 | Form | |
| 3 | Padgett, Barry L | Direct | Sell | 7022026 | 10.49 | 6,618 | 69,423 | 495,862 | Form | |
| 4 | Lawrence, Philippa | Chief Accounting Officer | Direct | Sell | 6182026 | 9.18 | 10,530 | 96,665 | 4,276,255 | Form |
| 5 | Yamamoto, Mika | Chief Integr Cust Growth Offcr | Direct | Sell | 3052026 | 8.45 | 32,577 | 275,276 | 9,529,259 | Form |
| 6 | Woodside, Dennis | CEO & President | Direct | Buy | 3032026 | 7.95 | 125,000 | 993,750 | 23,884,280 | Form |
| 7 | Lawrence, Philippa | Chief Accounting Officer | Direct | Sell | 1062026 | 11.61 | 765 | 8,882 | 5,926,708 | Form |
| 8 | Yamamoto, Mika | CHIEF CUST & MARKETING OFFICER | Direct | Sell | 12092025 | 13.00 | 15,012 | 195,156 | 6,374,550 | Form |
| 9 | Lawrence, Philippa | Chief Accounting Officer | Direct | Sell | 12032025 | 12.06 | 5,846 | 70,503 | 4,736,095 | Form |
| 10 | Lawrence, Philippa | Chief Accounting Officer | Direct | Sell | 11182025 | 12.05 | 644 | 7,760 | 4,976,060 | Form |
| 11 | Sloat, Tyler | Chief Financial & Oper Officer | Direct | Buy | 11122025 | 11.62 | 171,615 | 1,994,166 | 13,354,215 | Form |
| 12 | Woodside, Dennis | CEO & President | Direct | Buy | 11122025 | 11.31 | 176,100 | 1,991,691 | 23,881,257 | Form |
| 13 | Lawrence, Philippa | Chief Accounting Officer | Direct | Sell | 10062025 | 11.45 | 866 | 9,916 | 4,728,289 | Form |
| 14 | Lawrence, Philippa | Chief Accounting Officer | Direct | Sell | 9172025 | 12.53 | 2,590 | 32,453 | 5,211,841 | Form |
| 15 | Taylor, Jennifer H | Direct | Sell | 9112025 | 12.96 | 4,685 | 60,718 | 573,065 | Form | |
| 16 | Yamamoto, Mika | CHIEF CUST & MARKETING OFFICER | Direct | Sell | 9082025 | 13.00 | 715 | 9,295 | 6,932,614 | Form |
| 17 | Nelson, Zachary | Direct | Sell | 9032025 | 13.14 | 8,433 | 110,810 | 510,752 | Form | |
| 18 | Yamamoto, Mika | CHIEF CUST & MARKETING OFFICER | Direct | Sell | 9032025 | 13.18 | 4,289 | 56,529 | 7,038,028 | Form |
| 19 | Padgett, Barry L | Direct | Sell | 9022025 | 13.13 | 780 | 10,241 | 428,498 | Form | |
| 20 | Taylor, Jennifer H | Direct | Sell | 8122025 | 12.53 | 4,690 | 58,766 | 554,052 | Form | |
| 21 | Padgett, Barry L | Direct | Sell | 8052025 | 13.07 | 780 | 10,195 | 426,539 | Form | |
| 22 | Yamamoto, Mika | CHIEF CUST & MARKETING OFFICER | Direct | Sell | 8052025 | 13.00 | 4,289 | 55,757 | 7,360,574 | Form |
| 23 | Nelson, Zachary | Direct | Sell | 8052025 | 13.01 | 8,432 | 109,700 | 505,699 | Form |
Investor Activity (13F)
Updated Aug 7, 202613F holdings as of Mar 31, 2026 (Q1 2026)
Active managers (13F portfolio over $250M, at least 3 holdings) with a position over $5M that is either over 10% of their portfolio or held in a concentrated book of 50 or fewer total positions. Index/ETF, sovereign, bank, community-bank and charitable/donor-advised filers are excluded.
| Active Manager | Value | % of Portfolio | Total Positions | QoQ | Filing |
|---|---|---|---|---|---|
| Topline Capital Management, LLC | $47.5 Mil | 7.9% | 43 | Hold | 13F |
| Cypress Point Investment Management LP | $20.3 Mil | 4.8% | 32 | ADD +22.9% | 13F |
| Westerly Capital Management, LLC | $15.3 Mil | 4.7% | 36 | ADD +81.0% | 13F |
| Alphabet Inc. | $130.1 Mil | 3.2% | 27 | Hold | 13F |
| Optimus Prime Fund Management Co., Ltd. | $9.0 Mil | 0.9% | 27 | Hold | 13F |
| Generation Investment Management LLP | $5.6 Mil | 0.1% | 29 | Hold | 13F |
| Active Manager |
|---|
| Active Manager | Value | % of Portfolio | Total Positions | QoQ | Filing |
|---|---|---|---|---|---|
| Alphabet Inc. | $130.1 Mil | 3.2% | 27 | Hold | 13F |
| Topline Capital Management, LLC | $47.5 Mil | 7.9% | 43 | Hold | 13F |
| Cypress Point Investment Management LP | $20.3 Mil | 4.8% | 32 | ADD +22.9% | 13F |
| Westerly Capital Management, LLC | $15.3 Mil | 4.7% | 36 | ADD +81.0% | 13F |
| Optimus Prime Fund Management Co., Ltd. | $9.0 Mil | 0.9% | 27 | Hold | 13F |
| Generation Investment Management LLP | $5.6 Mil | 0.1% | 29 | Hold | 13F |
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Industry Resources
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| MIT Technology Review |
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External Quote Links
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| TradingView | Morningstar |
| SeekingAlpha | ValueLine |
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| CNBC | Etrade |
| MarketWatch | Unusual Whales |
| YCharts | Perplexity Finance |
| FinViz |
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