eGain (EGAN)


Market Price (10/8/2026): $5.255 | Market Cap: $142.3 MilSector: Information Technology | Industry: Application Software

eGain (EGAN)


Market Price (10/8/2026): $5.255
Market Cap: $142.3 Mil
Sector: Information Technology
Industry: Application Software

Investment Highlights Why It Matters Detailed financial logic regarding cash flow yields vs trend-riding momentum.

0

Attractive yield
Total YieldTotal Yield = Earnings Yield + Dividend Yield, Earnings Yield = Net Income / Market Cap Dividend Yield = Total Dividends / Market Cap is 6.3%, FCF Yield is 14%

Cash is significant % of market cap
Net D/ENet Debt/Equity. Debt net of cash. Negative indicates net cash. Equity is taken as the Market Capitalization is -50%

Attractive cash flow generation
CFO/Rev LTMCash Flow from Operations / Revenue (Sales), Last Twelve Months (LTM) is 23%, FCF/Rev LTMFree Cash Flow / Revenue (Sales), Last Twelve Months (LTM) is 23%

Megatrend and thematic drivers
Megatrends include Artificial Intelligence, and Cloud Computing. Themes include AI Software Platforms, and Software as a Service (SaaS).

Weak multi-year price returns
2Y Excs Rtn is -30%, 3Y Excs Rtn is -97%

Weak revenue growth
Rev Chg 3Y AvgRevenue Change % averaged over trailing 3 years is -2.3%, Rev Chg QQuarterly Revenue Change % is -4.7%

Key risks
EGAN key risks include [1] intense competition from larger, Show more.

0 Attractive yield
Total YieldTotal Yield = Earnings Yield + Dividend Yield, Earnings Yield = Net Income / Market Cap Dividend Yield = Total Dividends / Market Cap is 6.3%, FCF Yield is 14%
1 Cash is significant % of market cap
Net D/ENet Debt/Equity. Debt net of cash. Negative indicates net cash. Equity is taken as the Market Capitalization is -50%
2 Attractive cash flow generation
CFO/Rev LTMCash Flow from Operations / Revenue (Sales), Last Twelve Months (LTM) is 23%, FCF/Rev LTMFree Cash Flow / Revenue (Sales), Last Twelve Months (LTM) is 23%
3 Megatrend and thematic drivers
Megatrends include Artificial Intelligence, and Cloud Computing. Themes include AI Software Platforms, and Software as a Service (SaaS).
4 Weak multi-year price returns
2Y Excs Rtn is -30%, 3Y Excs Rtn is -97%
5 Weak revenue growth
Rev Chg 3Y AvgRevenue Change % averaged over trailing 3 years is -2.3%, Rev Chg QQuarterly Revenue Change % is -4.7%
6 Key risks
EGAN key risks include [1] intense competition from larger, Show more.

EGAN in ETFs

Weight = EGAN's share of each fund

VTI0.00%
IWM0.00%
IWN0.29%
IWO0.00%
VTWO0.00%
DFAS0.00%
DFAC0.00%

Valuation & Metrics

Price Chart

Why The Stock Moved

Qualitative Assessment

AI Analysis | Feedback

Updated on 10/6/2026

eGain (EGAN) stock has lost about 15% since 6/30/2026 because of the following key factors:

1. Deteriorating Fiscal Year 2027 Guidance Led to Investor Concern.

eGain's shares plunged 25.6% after its fiscal Q4 2026 earnings report on September 3, 2026, primarily due to significantly weaker-than-expected guidance for fiscal year 2027 (ending June 30, 2027). The company projected total revenue for fiscal 2027 to be between $84.5 million and $86.0 million, representing an approximate 7% decrease from fiscal 2026's total revenue of $91.1 million. Furthermore, adjusted EBITDA for fiscal 2027 was guided to sharply decline to between $0.7 million and $1.4 million (1-2% margin), a steep drop from $13.6 million (15% margin) in fiscal 2026. Non-GAAP earnings per share were also projected to fall significantly to $0.04-$0.07 from $0.47 in fiscal 2026.

2. Accelerated Business Model Transition Expected to Pressure Near-Term Profitability.

Management indicated that fiscal 2027 would be a "transition year" focused on funding AI growth investments from the legacy business, which is undergoing an accelerated decline. While AI customer revenue is expected to grow 8-10% in fiscal 2027, this growth will not offset the projected decline of approximately 40% in legacy customer revenue and a 60% fall in legacy Annual Recurring Revenue (ARR). This strategic shift, aimed at transforming into a pure-play AI business by fiscal 2030, is creating near-term margin compression and revenue pressure as resources are redirected.

Show more
Updated on 10/6/2026

eGain (EGAN) stock has lost about 15% since 6/30/2026 because of the following key factors:

1. Deteriorating Fiscal Year 2027 Guidance Led to Investor Concern.

eGain's shares plunged 25.6% after its fiscal Q4 2026 earnings report on September 3, 2026, primarily due to significantly weaker-than-expected guidance for fiscal year 2027 (ending June 30, 2027). The company projected total revenue for fiscal 2027 to be between $84.5 million and $86.0 million, representing an approximate 7% decrease from fiscal 2026's total revenue of $91.1 million. Furthermore, adjusted EBITDA for fiscal 2027 was guided to sharply decline to between $0.7 million and $1.4 million (1-2% margin), a steep drop from $13.6 million (15% margin) in fiscal 2026. Non-GAAP earnings per share were also projected to fall significantly to $0.04-$0.07 from $0.47 in fiscal 2026.

2. Accelerated Business Model Transition Expected to Pressure Near-Term Profitability.

Management indicated that fiscal 2027 would be a "transition year" focused on funding AI growth investments from the legacy business, which is undergoing an accelerated decline. While AI customer revenue is expected to grow 8-10% in fiscal 2027, this growth will not offset the projected decline of approximately 40% in legacy customer revenue and a 60% fall in legacy Annual Recurring Revenue (ARR). This strategic shift, aimed at transforming into a pure-play AI business by fiscal 2030, is creating near-term margin compression and revenue pressure as resources are redirected.

3. Sequential Revenue Declines and Reduced Forward Visibility.

Although eGain's fiscal Q4 2026 revenue of $22.2 million slightly beat consensus estimates, it represented a 4% year-over-year decrease from $23.2 million in fiscal Q4 2025. More concerning to investors was a trend of sequential revenue declines across all four quarters of fiscal 2026, from $23.51 million to $22.15 million, with the fiscal Q1 2027 guidance implying a fifth consecutive quarterly decline. Additionally, the Remaining Performance Obligation (RPO) declined 5% year-over-year to $87 million, which weakened forward revenue visibility.

4. Analyst Downgrades and Reduced Price Targets.

Following the disappointing fiscal Q4 2026 earnings and fiscal 2027 guidance, analyst sentiment soured. The consensus price target for eGain's stock was significantly downgraded from an average of $12.83 to $6.33. Several analysts adjusted their recommendations to "Hold," reflecting increased caution regarding the company's near-term financial outlook and the anticipated impact of its business transformation.

Show less
Holding a concentrated position? Know your true downside before the momentum shifts.
Protect Your Wealth →

Stock Movement Drivers

Fundamental Drivers

The -16.8% change in EGAN stock from 6/30/2026 to 10/7/2026 was primarily driven by a -76.6% change in the company's Net Income Margin (%).
(LTM values as of)630202610072026Change
Stock Price ($)6.305.24-16.8%
Change Contribution By: 
Total Revenues ($ Mil)9291-1.2%
Net Income Margin (%)41.7%9.7%-76.6%
P/E Multiple4.516.0255.6%
Shares Outstanding (Mil)27271.3%
Cumulative Contribution-16.8%

LTM = Last Twelve Months as of date shown

Market Drivers

6/30/2026 to 10/7/2026
ReturnCorrelation
EGAN-16.8% 
Market (SPY)4.1%25.5%
Sector (XLK)5.7%5.6%

Fundamental Drivers

The -33.6% change in EGAN stock from 3/31/2026 to 10/7/2026 was primarily driven by a -75.5% change in the company's Net Income Margin (%).
(LTM values as of)331202610072026Change
Stock Price ($)7.895.24-33.6%
Change Contribution By: 
Total Revenues ($ Mil)91910.4%
Net Income Margin (%)39.8%9.7%-75.5%
P/E Multiple5.916.0168.9%
Shares Outstanding (Mil)27270.4%
Cumulative Contribution-33.6%

LTM = Last Twelve Months as of date shown

Market Drivers

3/31/2026 to 10/7/2026
ReturnCorrelation
EGAN-33.6% 
Market (SPY)19.8%24.6%
Sector (XLK)51.7%17.9%

Fundamental Drivers

The -39.8% change in EGAN stock from 9/30/2025 to 10/7/2026 was primarily driven by a -73.3% change in the company's Net Income Margin (%).
(LTM values as of)930202510072026Change
Stock Price ($)8.715.24-39.8%
Change Contribution By: 
Total Revenues ($ Mil)88913.1%
Net Income Margin (%)36.5%9.7%-73.3%
P/E Multiple7.416.0116.6%
Shares Outstanding (Mil)27270.9%
Cumulative Contribution-39.8%

LTM = Last Twelve Months as of date shown

Market Drivers

9/30/2025 to 10/7/2026
ReturnCorrelation
EGAN-39.8% 
Market (SPY)17.6%31.8%
Sector (XLK)43.5%24.6%

Fundamental Drivers

The -14.5% change in EGAN stock from 9/30/2023 to 10/7/2026 was primarily driven by a -82.7% change in the company's P/E Multiple.
(LTM values as of)930202310072026Change
Stock Price ($)6.135.24-14.5%
Change Contribution By: 
Total Revenues ($ Mil)9891-7.0%
Net Income Margin (%)2.2%9.7%352.6%
P/E Multiple92.316.0-82.7%
Shares Outstanding (Mil)322717.3%
Cumulative Contribution-14.5%

LTM = Last Twelve Months as of date shown

Market Drivers

9/30/2023 to 10/7/2026
ReturnCorrelation
EGAN-14.5% 
Market (SPY)88.1%30.2%
Sector (XLK)150.1%25.7%

Return vs. Risk

Price Returns Compared

 202120222023202420252026Total [1]
Returns
EGAN Return-15%-10%-8%-25%65%-49%-55%
Peers Return6%-20%-4%55%-19%-26%-25%
S&P 500 Return27%-19%24%23%16%14%108%

Monthly Win Rates [3]
EGAN Win Rate67%58%33%42%50%20% 
Peers Win Rate64%47%47%68%50%40% 
S&P 500 Win Rate75%42%67%75%67%50% 

Max Drawdowns [4]
EGAN Max Drawdown-32%-45%-42%-42%-38%-55% 
Peers Max Drawdown-25%-40%-25%-40%-52%-46% 
S&P 500 Max Drawdown-5%-25%-10%-8%-19%-9% 


[1] Cumulative total returns since the beginning of 2021
[2] Peers: ADSK, HIT, BMR, DSGX, EGAN.
[3] Win Rate = % of calendar months in which monthly returns were positive
[4] Max drawdown represents maximum peak-to-trough decline within a year
[5] 2026 data is for the year up to 10/7/2026 (YTD)

How Low Can It Go

EventEGANS&P 500
2025 US Tariff Shock
  % Loss-14.0%-18.8%
  % Gain to Breakeven16.2%23.1%
  Time to Breakeven26 days79 days
Summer-Fall 2023 Five Percent Yield Shock
  % Loss-13.3%-9.5%
  % Gain to Breakeven15.3%10.5%
  Time to Breakeven59 days24 days
2023 SVB Regional Banking Crisis
  % Loss-25.0%-6.7%
  % Gain to Breakeven33.3%7.1%
  Time to Breakeven852 days31 days
2022 Inflation Shock & Fed Tightening
  % Loss-27.3%-24.5%
  % Gain to Breakeven37.6%32.4%
  Time to Breakeven119 days427 days
2020 COVID-19 Crash
  % Loss-50.0%-33.7%
  % Gain to Breakeven99.8%50.9%
  Time to Breakeven51 days140 days
Q4 2018 Fed Policy Error / Growth Scare
  % Loss-30.7%-19.2%
  % Gain to Breakeven44.2%23.8%
  Time to Breakeven46 days105 days

Compare to ADSK, HIT, ADBT, BMR, HODO

In The Past

eGain's stock fell -14.0% during the 2025 US Tariff Shock. Such a loss loss requires a 16.2% gain to breakeven.

Preserve Wealth

Limiting losses and compounding gains is essential to preserving wealth.

Asset Allocation

Actively managed asset allocation strategies protect wealth. Learn more.

EventEGANS&P 500
2023 SVB Regional Banking Crisis
  % Loss-25.0%-6.7%
  % Gain to Breakeven33.3%7.1%
  Time to Breakeven852 days31 days
2022 Inflation Shock & Fed Tightening
  % Loss-27.3%-24.5%
  % Gain to Breakeven37.6%32.4%
  Time to Breakeven119 days427 days
2020 COVID-19 Crash
  % Loss-50.0%-33.7%
  % Gain to Breakeven99.8%50.9%
  Time to Breakeven51 days140 days
Q4 2018 Fed Policy Error / Growth Scare
  % Loss-30.7%-19.2%
  % Gain to Breakeven44.2%23.8%
  Time to Breakeven46 days105 days
2016-2017 Trump Reflation Bond Selloff
  % Loss-56.2%-3.7%
  % Gain to Breakeven128.5%3.9%
  Time to Breakeven181 days6 days
2014-2016 Oil Price Collapse
  % Loss-53.4%-6.8%
  % Gain to Breakeven114.8%7.3%
  Time to Breakeven1012 days15 days
2013 Taper Tantrum
  % Loss-24.3%-0.2%
  % Gain to Breakeven32.1%0.2%
  Time to Breakeven1414 days1 days
2010 Eurozone Sovereign Debt Crisis / Flash Crash
  % Loss-29.5%-15.4%
  % Gain to Breakeven41.8%18.2%
  Time to Breakeven1 days125 days
2008-2009 Global Financial Crisis
  % Loss-51.0%-53.4%
  % Gain to Breakeven104.0%114.4%
  Time to Breakeven44 days1085 days
Summer 2007 Credit Crunch
  % Loss-26.7%-8.6%
  % Gain to Breakeven36.4%9.5%
  Time to Breakeven14 days47 days

Compare to ADSK, HIT, ADBT, BMR, HODO

In The Past

eGain's stock fell -14.0% during the 2025 US Tariff Shock. Such a loss loss requires a 16.2% gain to breakeven.

Preserve Wealth

Limiting losses and compounding gains is essential to preserving wealth.

Asset Allocation

Actively managed asset allocation strategies protect wealth. Learn more.

About eGain (EGAN)

eGain Corporation (EGAN) is a software company that provides cloud-based customer service infrastructure solutions. The company specializes in developing, licensing, and supporting unified cloud software designed to automate, augment, and orchestrate customer engagement for businesses.

Its main offerings include unified cloud software solutions that facilitate efficient customer interactions across various channels. Customers access these solutions through subscription services on eGain's cloud platform. Additionally, eGain offers professional services such as consulting, implementation, and training to ensure successful deployment and utilization of its software.

eGain serves a broad range of industry sectors globally, including financial services, telecommunications, retail, government, healthcare, and utilities. The company operates and supports its diverse client base across North America, Europe, the Middle East, Africa, and the Asia Pacific region.

AI Analysis | Feedback

Here are 1-3 brief analogies for eGain (EGAN):

  • Zendesk for enterprise customer service automation.
  • Salesforce's Service Cloud, but specialized in automating customer engagement.
  • A ServiceNow for external customer service operations.

AI Analysis | Feedback

  • Unified Cloud Software Solutions: These are eGain's core software products designed to automate, augment, and orchestrate customer engagement for various industries.
  • Subscription Services: These services provide customers with access to eGain's cloud-based software platform.
  • Professional Services: This category includes consulting, implementation, and training services to help customers effectively use eGain's software solutions.

AI Analysis | Feedback

eGain (EGAN) primarily sells its customer service infrastructure software solutions to other companies (B2B).

Based on eGain's public filings, including its latest Form 10-K, the company operates with a diversified customer base. No single customer accounts for 10% or more of its total revenue. Consequently, specific names of individual "major customers" are not publicly disclosed by the company.

eGain serves companies across various industry sectors, which include:

  • Financial Services
  • Telecommunications
  • Retail
  • Government
  • Healthcare
  • Utilities

These sectors represent the categories of organizations that utilize eGain's software solutions.

AI Analysis | Feedback

  • Amazon.com, Inc. (Symbol: AMZN)
  • Alphabet Inc. (Symbol: GOOGL)

AI Analysis | Feedback

Ashutosh Roy, Chairman and Chief Executive Officer

Ashutosh Roy is a co-founder of eGain and has served as its Chief Executive Officer and Chairman since 1997. Prior to eGain, he co-founded WhoWhere? Inc., an internet service company, and served as its Chairman from 1995 to 1997. WhoWhere? Inc. was later acquired by Lycos, Inc. He also co-founded Parsec Technologies, an international call center software company based in India, from 1993 to 1995. Earlier in his career, he held software engineering positions at Digital Equipment Corp.

Eric Smit, Chief Financial Officer

Eric Smit brings over 15 years of finance and operations experience to his role as Chief Financial Officer at eGain. Before joining eGain, he was the Director of Finance at WhoWhere? Inc. He also served as Vice President of Operations and Chief Financial Officer at Velocity Inc., a software game publisher and developer. Additionally, Smit was a Controller for Reference Software International until its acquisition by WordPerfect Corp. His career began in accounting at Laticorp, Inc. and Centennial Savings and Loan.

Gunjan Sinha, Co-founder and Board Member

Gunjan Sinha is a co-founder of eGain Corporation and served as its President from 1998 to 2003. He is also a founder of WhoWhere? Inc., an internet directory services company that was acquired by Lycos in 1998. Sinha also co-founded Viman Software, Inc. and Parsec Technologies Pvt Ltd. He currently serves as the Executive Chairman of MetricStream. Sinha has served on the boards of several venture-backed technology companies.

Vishal Nehru, Senior Vice President, Worldwide Sales and Customer Success

Vishal Nehru has over two decades of leadership experience in strategic sales, customer success, and professional services. At eGain, he leads worldwide sales and customer success, focusing on driving customer experience transformation and business value acceleration for global enterprises. He combines technical expertise with a consultative approach, built on a foundation in software engineering.

Rao Jadcherla Chandrasekhar (JC), Senior Vice President, Products and Services

JC joined eGain in 1999 within the Products Group. He held various positions in Product Engineering, Product Management, and Project Management before moving to the Customer Success Team in 2013, where he was responsible for Worldwide Technical Support and Cloud Operations. In 2015, he also took on the responsibility for Worldwide Professional Services. Before eGain, JC worked in software development at TIBCO, Silicon Graphics, and Intergraph.

AI Analysis | Feedback

Key Business Risks for eGain (EGAN)

The key risks for eGain Corporation (EGAN) primarily revolve around intense competition in a dynamic market, challenges in customer retention and sales, and dependencies on third-party infrastructure and evolving regulations.

1. Intense Competition and Lack of Scale: eGain operates in a highly competitive customer engagement and AI knowledge market, contending with significantly larger and well-resourced players such as Salesforce and Microsoft. These industry giants possess greater financial capacity for research and development, marketing, and global expansion, posing a constant threat of out-innovation and out-marketing. eGain, with a total revenue of $88.43 million in fiscal year 2025, is a comparatively small entity. The market also faces a notable threat of substitutes, where potential customers may opt for broader customer relationship management (CRM) tools that are "good enough" or choose to develop in-house solutions.

2. Customer Churn and Extended Sales Cycles: The company has faced declining revenue and worsening operational results due to significant customer churn. For instance, in fiscal year 2024, two major clients opted not to renew their contracts, negatively impacting eGain's Annual Recurring Revenue (ARR). The sales cycles for eGain's solutions are often lengthy, ranging from nine to twelve months, due to increasing deal complexity and the requirement for cross-functional decision-making by clients. These factors contribute to revenue instability and hinder near-term growth prospects.

3. Reliance on Cloud Infrastructure and Evolving AI Regulations: eGain's operations are heavily dependent on major cloud infrastructure providers like Amazon Web Services (AWS) for hosting its platform. This reliance gives significant bargaining power to these suppliers, potentially exposing eGain to increased costs for cloud services. Furthermore, the company is subject to evolving data privacy laws, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), which necessitate compliance efforts and associated costs. The rapidly changing regulatory landscape concerning artificial intelligence also presents risks related to algorithmic integrity, data bias, and potential legal liabilities.

AI Analysis | Feedback

The rapid advancement and integration of Artificial Intelligence (AI), particularly generative AI, into broader enterprise software platforms and specialized AI-first customer engagement solutions. This trend allows larger technology companies to offer comprehensive, AI-powered customer service capabilities directly within their existing platforms (e.g., CRM, cloud services), potentially diminishing the need for specialized, standalone customer service infrastructure software. Simultaneously, the emergence of AI-first startups focused purely on intelligent automation and personalized customer interactions, often leveraging sophisticated language models, poses a direct threat by offering potentially more agile, integrated, or cost-effective solutions for customer engagement automation, augmentation, and orchestration.

AI Analysis | Feedback

eGain Corporation operates in several interconnected addressable markets related to customer service, customer engagement, and cloud-based software solutions, with a particular focus on AI Knowledge.

The estimated addressable markets for eGain's main products and services are as follows:

  • AI Knowledge: eGain estimates the total addressable market for AI Knowledge to be over $20 billion globally, with roughly $5 billion attributed to Customer Service and more than $10 billion to Enterprise Service.
  • Global Customer Service Market: eGain positions itself within a broader global customer service market, which it values at an annual $1.5 trillion.
  • Customer Service Software Market: The global customer service software market was valued at approximately $14.9 billion in 2024 and is projected to grow to $68.19 billion by 2032. Another estimate places the global market at $10.95 billion in 2025, expected to reach $26.3 billion by 2030. For the U.S., the customer service software market is estimated at $17.9 billion in 2025 and is anticipated to reach $30.6 billion by 2035.
  • Customer Engagement Solutions Market: The global customer engagement solutions market was valued at $24.4 billion in 2024 and is projected to grow to $54.7 billion by 2032. Other estimates indicate the market was $29.39 billion in 2025 and is expected to reach approximately $86.39 billion by 2035. The North America customer engagement solutions market was valued at $9.17 billion in 2025 and is expected to reach around $28.04 billion by 2035.
  • Cloud-Based Customer Service Software Market: The global cloud-based customer service software market is projected to reach an estimated $11.01 billion by 2025.
  • Customer Experience Management (CEM) Market: The global customer experience management market was estimated at $15.55 billion in 2025 and is projected to reach $47.72 billion by 2033. Another source estimates the global market at $22.35 billion in 2025, growing to $84.22 billion by 2034. The North America CEM market held the largest revenue share of 42.4% in 2025. The U.S. customer experience management market size was $5.50 billion in 2025 and is projected to reach around $22.12 billion by 2035.
  • Cloud-based Contact Center Market: The global cloud-based contact center market was valued at $28.23 billion in 2024 and is projected to grow to $160.47 billion by 2033. Another estimate places the global market at $31.20 billion in 2024, predicted to increase to approximately $222.91 billion by 2034. The U.S. cloud-based contact center market size was $8.95 billion in 2024 and is predicted to cross $65.22 billion by 2034.
  • Customer Relationship Management (CRM) Market (Customer Service Segment): The customer service segment constituted 23.5% of the U.S. CRM market in 2022. The overall U.S. CRM market was valued at $20.50 billion in 2022 and is expected to grow to $51.53 billion by 2030. The global CRM market reached $112.91 billion in 2025 and is expected to reach $262.74 billion by 2032.

AI Analysis | Feedback

Here are 3-5 expected drivers of future revenue growth for eGain (EGAN) over the next 2-3 years:

  1. Accelerated Adoption and Expansion of the AI Knowledge Hub: eGain's flagship AI Knowledge Hub is consistently highlighted as a significant growth engine. The company has seen substantial year-over-year growth in its Annual Recurring Revenue (ARR) for the AI Knowledge Hub, including a 27% increase in Q2 2026 and a 23% increase in Q1 2026. Management emphasizes strong market momentum and increasing adoption of this solution, driven by enterprises prioritizing trusted AI for customer service and recognizing knowledge management as a foundational element for effective generative AI in this sector.
  2. Introduction and Monetization of New AI-Enhanced Products: eGain has been actively innovating and expanding its AI product portfolio. The company unveiled three new AI products at its Solve25 event, which have generated significant customer and partner interest. The introduction of these new AI-enhanced products is expected to stimulate demand and drive future revenue growth by offering advanced solutions for customer engagement.
  3. Growth in Customer Acquisition and Improved Net Retention for AI-Powered Solutions: eGain is demonstrating success in both attracting new customers and expanding its relationships with existing ones, particularly within its AI Knowledge segment. New logo wins and Request for Proposal (RFP) counts for AI Knowledge increased by 50% in fiscal year 2024. Furthermore, the AI Knowledge net retention rate reached 116% in Q2 2026, and the AI Knowledge expansion rate increased to 119%, indicating that existing customers are increasing their spending with eGain's AI-driven offerings.
  4. Strategic Investment in AI Product Development (R&D): To maintain and extend its leadership in the AI infrastructure market, eGain plans to modestly increase its product development investments. The company expects its Research & Development (R&D) spending in fiscal year 2026 to grow by approximately 6% year-over-year. This strategic investment is aimed at continuous innovation, supporting the introduction of new AI products, and enhancing existing solutions to meet evolving market demands and drive future revenue.

AI Analysis | Feedback

Share Repurchases

  • eGain increased its stock repurchase program by $20 million to a total authorization of $60 million on September 4, 2025.
  • As of September 3, 2025, approximately $39.8 million of common stock had been repurchased under the program, leaving about $0.2 million available for future repurchases after the increase.
  • For the fiscal year ended June 30, 2025, eGain repurchased approximately 2,616,000 shares, totaling $15.8 million at an average price of $6.03 per share.

Share Issuance

  • On August 14, 2025, eGain issued a warrant to JPMC Strategic Investments I Corporation to acquire 500,000 shares of its common stock at an exercise price of $7.10 per share.
  • The total number of shares outstanding decreased by -6.88% in one year.

Inbound Investments

  • eGain issued a warrant to JPMC Strategic Investments I Corporation in August 2025, allowing JPMC to acquire 500,000 shares of common stock and including a board observer agreement.

Outbound Investments

  • eGain Corporation has indicated its strategic intent to periodically make investments in, or acquisitions of, complementary businesses, joint ventures, services, technologies, and intellectual property rights, and expects this to continue.

Capital Expenditures

  • Capital expenditures in the last 12 months (prior to February 2026) were approximately -$775,000.
  • For the most recent reported quarter (Q2 2026, ending December 31, 2025), capital expenditures totaled -$0.22 million.

Better Bets vs. eGain (EGAN)

Peer Outperformance in Application Software

EGAN has trailed 55% of its 124 Application Software peers over 5Y. Among the peers that beat it are MSTR, DBX and TRMB. Application Software ranks 11th of 12 industries in Information Technology by median 5Y return. The sector’s gains have largely come from elsewhere.
Share of Application Software constituents that EGAN has outperformed, by holding period. Peers without a full price history over a given window are excluded from that window.
1Y
19%
of 150 industry peers · -59.4% return
3Y
50%
of 139 industry peers · -16.6% return
5Y
45%
of 124 industry peers · -50.6% return
Application Software peers with revenue growth within 4pp of EGAN's that beat it on at least 2 of 3 windows, and by at least 20pp over 5Y. Growth is matched by construction, so the gap is largely a re-rating gap. The multiple column is the context for it.
Ticker Name Rev Growth 3Y Avg P/E 1Y3Y5Y 5Y Gap
EGAN eGain -2.3% 16.0x -59.4%-16.6%-50.6% —
MSTR Strategy 0.0% -1.8x -53.3%350.3%116.4% +167pp
DBX Dropbox 1.5% 16.8x 13.6%19.7%16.0% +67pp
TRMB Trimble 1.3% -133.7x -24.3%17.0%-26.7% +24pp
Price returns, excluding dividends. P/E shown for context only and not used for matching.
Median price return by industry across the Information Technology sector, ranked by 5Y. Application Software is EGAN's own industry. Use this to see which corners of the sector have carried the returns.
Industry Names 1Y med3Y med5Y med Top 3 by 5Y
Electronic Manufacturing Services 9 63.7%185.7%385.5% TTMI 870% · FLEX 767% · SANM 455%
Semiconductor Materials & Equipment 27 91.1%106.8%126.6% AXTI 890% · KLAC 534% · LRCX 530%
Technology Distributors 9 48.0%87.7%97.7% CLMB 420% · AVT 215% · SNX 175%
Electronic Components 26 34.0%79.6%75.6% CLS 3883% · BELFA 1307% · COHR 485%
Communications Equipment 36 4.9%95.6%67.2% AAOI 1705% · LITE 1220% · FEIM 882%
Semiconductors 55 27.4%55.5%35.5% POET 1721% · MU 1489% · NVDA 1045%
Technology Hardware, Storage & Peripherals 20 23.6%112.9%33.9% SMCI 1119% · DELL 1104% · STX 1064%
Internet Services & Infrastructure 6 -9.0%37.6%20.6% DOCN 52% · VRSN 45% · GDDY 39%
Electronic Equipment & Instruments 26 -18.6%29.6%-7.0% PI 263% · KEYS 136% · VPG 114%
IT Consulting & Other Services 28 -23.3%-10.5%-21.5% CHRN 520163% · TSSI 840% · APLD 826%
Application Software ← 125 -25.2%-15.5%-44.0% VIDA 1459900% · INLX 4997% · PLTR 726%
Systems Software 71 -17.4%26.7%-52.1% QNC 581% · PAYS 471% · SANG 402%
Median of constituents with a full price history over each window. Top names are unfiltered by size in this render.

Latest Trefis Analyses

TitleDate
0DASHBOARDS 
1eGain Earnings Notes12/16/2025
2How Low Can eGain Stock Really Go?10/17/2025
Title
0ARTICLES

Recent Active Movers

Peer Comparisons

Peers to compare with:

Financials

EGANADSKHITBMRDSGXMedian
NameeGain Autodesk Health I.Beamr Im.Descarte. 
Mkt Price5.24234.700.741.5680.065.24
Mkt Cap0.149.30.0-6.93.5
Rev LTM917,79033-775433
Op Inc LTM82,175-5-248128
FCF LTM212,804-8-299160
FCF 3Y Avg121,907-2-243128
CFO LTM212,896-5-306163
CFO 3Y Avg131,994-0-250131

Growth & Margins

EGANADSKHITBMRDSGXMedian
NameeGain Autodesk Health I.Beamr Im.Descarte. 
Rev Chg LTM3.1%17.9%23.0%-13.2%15.6%
Rev Chg 3Y Avg-2.3%14.4%--13.8%13.8%
Rev Chg Q-4.7%16.1%-13.5%-11.8%3.6%
QoQ Delta Rev Chg LTM-1.2%3.8%-3.7%-2.8%0.8%
Op Inc Chg LTM79.7%43.6%-497.0%-24.4%34.0%
Op Inc Chg 3Y Avg127.9%29.5%--18.7%29.5%
Op Mgn LTM8.7%27.9%-16.1%-32.0%18.3%
Op Mgn 3Y Avg6.7%24.4%0.9%-30.2%15.5%
QoQ Delta Op Mgn LTM-2.2%0.9%-12.8%-0.9%-0.7%
CFO/Rev LTM23.2%37.2%-15.6%-39.4%30.2%
CFO/Rev 3Y Avg14.2%28.8%0.5%-36.0%21.5%
FCF/Rev LTM22.5%36.0%-23.3%-38.5%29.3%
FCF/Rev 3Y Avg13.7%27.5%-6.1%-35.0%20.6%

Valuation

EGANADSKHITBMRDSGXMedian
NameeGain Autodesk Health I.Beamr Im.Descarte. 
Mkt Cap0.149.30.0-6.93.5
P/S1.66.31.4-8.93.9
P/Op Inc17.822.7-8.8-27.720.2
P/EBIT17.822.7-8.6-27.020.2
P/E16.030.0-11.8-36.523.0
P/CFO6.717.0-9.1-22.411.9
Total Yield6.3%3.3%-8.3%-2.7%3.0%
Dividend Yield0.0%0.0%0.0%-0.0%0.0%
FCF Yield 3Y Avg7.7%3.6%--3.1%3.6%
D/E0.00.10.0-0.00.0
Net D/E-0.5-0.0-0.1--0.1-0.1

Returns

EGANADSKHITBMRDSGXMedian
NameeGain Autodesk Health I.Beamr Im.Descarte. 
1M Rtn-10.3%7.7%-24.4%25.8%1.4%1.4%
3M Rtn-17.6%13.9%-30.1%10.6%12.1%10.6%
6M Rtn-33.2%-2.5%-45.5%8.3%18.9%-2.5%
12M Rtn-59.4%-25.3%-79.1%-48.9%-15.8%-48.9%
3Y Rtn-16.6%11.7%-85.5%-13.3%8.1%-13.3%
1M Excs Rtn-1.1%8.9%-22.1%18.3%4.3%4.3%
3M Excs Rtn-21.4%9.1%-35.4%5.7%8.0%5.7%
6M Excs Rtn-48.3%-17.5%-60.2%-6.6%3.9%-17.5%
12M Excs Rtn-65.7%-43.2%-95.7%-66.3%-31.2%-65.7%
3Y Excs Rtn-97.1%-69.5%-165.3%-93.3%-71.9%-93.3%

Comparison Analyses

null

Financials

Segment Financials

Revenue by Segment
$ Mil20262025202420232022
Software as a Service (SaaS) revenue858285  
Professional services revenue67887
Subscription   9085
Total9188939892


Price Behavior

Price Behavior
Market Price$5.24 
Market Cap ($ Bil)0.1 
First Trading Date09/23/1999 
Distance from 52W High-66.1% 
   50 Days200 Days
DMA Price$6.46$7.88
DMA Trenddowndown
Distance from DMA-18.9%-33.5%
 3M1YR
Volatility59.0%59.3%
Downside Capture267.21261.70
Upside Capture112.57111.24
Correlation (SPY)26.6%31.9%
EGAN Betas & Captures as of 9/30/2026

 1M2M3M6M1Y3Y
Beta2.752.591.581.191.611.17
Up Beta5.972.890.920.410.830.85
Down Beta2.102.451.231.382.221.29
Up Capture151%201%174%83%148%160%
Bmk +ve Days6162766132424
Stock +ve Days11213260115359
Down Capture445%342%211%193%155%109%
Bmk -ve Days16263760120328
Stock -ve Days11213263132370

[1] Upside and downside betas calculated using positive and negative benchmark daily returns respectively
Based On 1-Year Data
Annualized
Return
Annualized
Volatility
Sharpe
Ratio
Correlation
with EGAN
EGAN-50.1%63.7%-0.83-
Sector ETF (XLK)40.8%26.5%1.2624.9%
Equity (SPY)16.8%13.0%0.9232.1%
Gold (GLD)3.2%29.5%0.118.9%
Commodities (DBC)44.6%20.9%1.66-5.9%
Real Estate (VNQ)1.6%13.7%-0.1311.2%
Bitcoin (BTCUSD)-31.7%44.2%-0.7320.7%

Smart multi-asset allocation framework can stack odds in your favor. Learn How
Based On 5-Year Data
Annualized
Return
Annualized
Volatility
Sharpe
Ratio
Correlation
with EGAN
EGAN-13.0%54.8%-0.05-
Sector ETF (XLK)22.7%25.9%0.7730.0%
Equity (SPY)13.8%17.1%0.6233.0%
Gold (GLD)18.4%18.9%0.798.5%
Commodities (DBC)10.3%19.6%0.400.5%
Real Estate (VNQ)0.8%18.8%-0.0721.1%
Bitcoin (BTCUSD)15.5%52.2%0.4619.2%

Smart multi-asset allocation framework can stack odds in your favor. Learn How
Based On 10-Year Data
Annualized
Return
Annualized
Volatility
Sharpe
Ratio
Correlation
with EGAN
EGAN6.1%62.6%0.36-
Sector ETF (XLK)25.0%25.0%0.9033.3%
Equity (SPY)15.5%17.9%0.7333.4%
Gold (GLD)11.5%16.4%0.576.2%
Commodities (DBC)8.4%18.1%0.389.4%
Real Estate (VNQ)4.2%20.7%0.1621.7%
Bitcoin (BTCUSD)64.0%66.2%1.0415.9%

Smart multi-asset allocation framework can stack odds in your favor. Learn How

Short Interest

Short Interest: As Of Date9152026
Short Interest: Shares Quantity1.6 Mil
Short Interest: % Change Since 83120267.6%
Average Daily Volume0.4 Mil
Days-to-Cover Short Interest3.9 days
Basic Shares Quantity27.1 Mil
Short % of Basic Shares6.1%

Returns Analyses

Earnings Returns History

Updated 10/7/2026
Expand for More
 Forward Returns
Earnings Date1D Returns5D Returns21D Returns
9/3/2026-17.9%-26.0%-16.0%
5/14/2026-3.6%2.2%9.8%
2/3/2026-0.1%4.4%-2.1%
11/12/2025-24.8%-30.5%-33.2%
9/4/20255.3%31.1%60.8%
5/14/20253.6%5.7%18.2%
2/13/2025-18.2%-18.8%-21.5%
11/12/2024-7.3%-13.1%-2.4%
...
SUMMARY STATS   
# Positive9109
# Negative161516
Median Positive5.6%5.9%16.7%
Median Negative-12.1%-12.8%-15.7%
Max Positive26.8%31.1%60.8%
Max Negative-27.6%-32.0%-33.2%
Collapse to Preview
 Forward Returns
Earnings Date1D Returns5D Returns21D Returns
9/3/2026-17.9%-26.0%-16.0%
5/14/2026-3.6%2.2%9.8%
2/3/2026-0.1%4.4%-2.1%
11/12/2025-24.8%-30.5%-33.2%
9/4/20255.3%31.1%60.8%
5/14/20253.6%5.7%18.2%
2/13/2025-18.2%-18.8%-21.5%
11/12/2024-7.3%-13.1%-2.4%
9/5/2024-14.0%-19.7%-22.8%
5/9/2024-12.5%-7.1%-6.6%
2/8/2024-24.2%-21.6%-14.4%
11/2/20238.3%6.1%32.7%
9/14/2023-7.8%-2.5%-3.3%
5/11/2023-4.9%-4.2%5.6%
2/14/2023-11.6%-10.6%-15.9%
11/14/202219.8%8.9%12.7%
9/8/2022-14.3%-12.8%-16.4%
5/5/2022-0.4%-5.4%-8.9%
2/3/202226.8%26.0%16.7%
11/9/20215.6%1.1%-6.3%
9/1/2021-3.4%-9.1%-15.7%
7/15/20211.5%4.5%5.1%
5/11/202114.0%14.1%20.1%
2/10/20215.1%-3.5%-15.7%
11/10/2020-27.6%-32.0%-32.7%
SUMMARY STATS   
# Positive9109
# Negative161516
Median Positive5.6%5.9%16.7%
Median Negative-12.1%-12.8%-15.7%
Max Positive26.8%31.1%60.8%
Max Negative-27.6%-32.0%-33.2%

SEC Filings

Expand for More
Report DateFiling DateFiling
06/30/202609/10/202610-K
03/31/202605/14/202610-Q
12/31/202502/03/202610-Q
09/30/202511/12/202510-Q
06/30/202509/12/202510-K
03/31/202505/14/202510-Q
12/31/202402/13/202510-Q
09/30/202411/12/202410-Q
06/30/202409/12/202410-K
03/31/202405/09/202410-Q
12/31/202302/08/202410-Q
09/30/202311/07/202310-Q
06/30/202309/14/202310-K
03/31/202305/11/202310-Q
12/31/202202/14/202310-Q
09/30/202211/14/202210-Q
Collapse to Preview
Report DateFiling DateFiling
06/30/202609/10/202610-K
03/31/202605/14/202610-Q
12/31/202502/03/202610-Q
09/30/202511/12/202510-Q
06/30/202509/12/202510-K
03/31/202505/14/202510-Q
12/31/202402/13/202510-Q
09/30/202411/12/202410-Q
06/30/202409/12/202410-K
03/31/202405/09/202410-Q
12/31/202302/08/202410-Q
09/30/202311/07/202310-Q
06/30/202309/14/202310-K
03/31/202305/11/202310-Q
12/31/202202/14/202310-Q
09/30/202211/14/202210-Q
06/30/202209/13/202210-K
03/31/202205/09/202210-Q
12/31/202102/07/202210-Q
09/30/202111/12/202110-Q
06/30/202109/10/202110-K
03/31/202105/14/202110-Q
12/31/202002/12/202110-Q
09/30/202011/12/202010-Q
06/30/202009/11/202010-K
03/31/202005/11/202010-Q
12/31/201902/10/202010-Q
09/30/201911/12/201910-Q

Recent Forward Guidance

Updated 10/4/2026

Latest: Q4 2026 Earnings Reported 9/3/2026

Forward GuidanceGuidance Change
MetricSourceLowMidHigh% Chg% DeltaChangePrior
Q1 2027 RevenueReported20.90 Mil21.15 Mil21.40 Mil-2.8% Lower NewActual: 21.75 Mil for Q4 2026
Q1 2027 AI Customer RevenueReported13.70 Mil13.85 Mil14.00 Mil   
Q1 2027 Adjusted EBITDAReported1.40 Mil1.65 Mil1.90 Mil   
Q1 2027 GAAP Net IncomeReported0.50 Mil0.80 Mil1.10 Mil1500.0% Higher NewActual: 50000 for Q4 2026
Q1 2027 Non-GAAP Net IncomeReported1.40 Mil1.70 Mil2.00 Mil78.9% Higher NewActual: 0.95 Mil for Q4 2026
2027 RevenueReported84.50 Mil85.25 Mil86.00 Mil-6.1% Lower NewActual: 90.75 Mil for 2026
2027 AI Customer RevenueReported59.50 Mil60.00 Mil60.50 Mil   
2027 Adjusted EBITDAReported0.65 Mil1.02 Mil1.40 Mil-91.6% Lower NewActual: 12.15 Mil for 2026
2027 GAAP Net IncomeReported-3.00 Mil-2.50 Mil-2.00 Mil-133.8% Lower NewActual: 7.40 Mil for 2026
2027 Non-GAAP Net IncomeReported1.00 Mil1.50 Mil2.00 Mil-87.2% Lower NewActual: 11.70 Mil for 2026


Prior: Q3 2026 Earnings Reported 5/14/2026

Forward GuidanceGuidance Change
MetricSourceLowMidHigh% Chg% DeltaChangePrior
Q4 2026 Total RevenueReported21.50 Mil21.75 Mil22.00 Mil-3.1% Lower NewGuidance: 22.45 Mil for Q3 2026
Q4 2026 GAAP Net IncomeReported-0.30 Mil500000.40 Mil-96.0% Lower NewGuidance: 1.25 Mil for Q3 2026
Q4 2026 Non-GAAP Net IncomeReported0.60 Mil0.95 Mil1.30 Mil-53.7% Lower NewGuidance: 2.05 Mil for Q3 2026
2026 Total RevenueReported90.50 Mil90.75 Mil91.00 Mil-0.5% LoweredGuidance: 91.25 Mil for 2026
2026 Adjusted EBITDAReported11.90 Mil12.15 Mil12.40 Mil4.3% RaisedGuidance: 11.65 Mil for 2026
2026 GAAP Net IncomeReported7.00 Mil7.40 Mil7.80 Mil41.0% RaisedGuidance: 5.25 Mil for 2026
2026 Non-GAAP Net IncomeReported11.30 Mil11.70 Mil12.10 Mil22.5% RaisedGuidance: 9.55 Mil for 2026

Q2 2026 Earnings Reported 2/3/2026

Forward GuidanceGuidance Change
MetricSourceLowMidHigh% Chg% DeltaChangePrior
Q3 2026 RevenueReported22.20 Mil22.45 Mil22.70 Mil-0.4% LoweredGuidance: 22.55 Mil for Q2 2026
Q3 2026 Adjusted EBITDAReported2.60 Mil2.85 Mil3.10 Mil-3.4% LoweredGuidance: 2.95 Mil for Q2 2026
Q3 2026 GAAP Net IncomeReported1.00 Mil1.25 Mil1.50 Mil-13.8% LoweredGuidance: 1.45 Mil for Q2 2026
Q3 2026 Non-GAAP Net IncomeReported1.80 Mil2.05 Mil2.30 Mil-4.7% LoweredGuidance: 2.15 Mil for Q2 2026
2026 RevenueReported90.50 Mil91.25 Mil92.00 Mil0 AffirmedGuidance: 91.25 Mil for 2026
2026 Adjusted EBITDAReported10.90 Mil11.65 Mil12.40 Mil4.5% RaisedGuidance: 11.15 Mil for 2026
2026 GAAP Net IncomeReported4.50 Mil5.25 Mil6.00 Mil23.5% RaisedGuidance: 4.25 Mil for 2026
2026 Non-GAAP Net IncomeReported8.80 Mil9.55 Mil10.30 Mil5.5% RaisedGuidance: 9.05 Mil for 2026

Q1 2026 Earnings Reported 11/12/2025

Forward GuidanceGuidance Change
MetricSourceLowMidHigh% Chg% DeltaChangePrior
Q2 2026 RevenueReported22.30 Mil22.55 Mil22.80 Mil-3.0% Lower NewGuidance: 23.25 Mil for Q1 2026
Q2 2026 Adjusted EBITDAReported2.70 Mil2.95 Mil3.20 Mil-27.2% Lower NewGuidance: 4.05 Mil for Q1 2026
Q2 2026 GAAP Net IncomeReported1.20 Mil1.45 Mil1.70 Mil16.0% Higher NewGuidance: 1.25 Mil for Q1 2026
Q2 2026 Non-GAAP Net IncomeReported1.90 Mil2.15 Mil2.40 Mil-37.7% Lower NewGuidance: 3.45 Mil for Q1 2026
2026 RevenueReported90.50 Mil91.25 Mil92.00 Mil0 AffirmedGuidance: 91.25 Mil for 2026
2026 Adjusted EBITDAReported10.40 Mil11.15 Mil11.90 Mil0 AffirmedGuidance: 11.15 Mil for 2026
2026 GAAP Net IncomeReported3.50 Mil4.25 Mil5.00 Mil0 AffirmedGuidance: 4.25 Mil for 2026
2026 Non-GAAP Net IncomeReported8.30 Mil9.05 Mil9.80 Mil0 AffirmedGuidance: 9.05 Mil for 2026

Insider Activity

Updated 10/5/2026
Expand for More
#OwnerTitleHoldingActionFiling DatePriceSharesTransacted
Value
Value of
Held Shares
Form
1Chandrasekhar, Rao JadcherlaSVP, Products and ServicesDirectSell100520265.886,00035,2617,981Form
2Chandrasekhar, Rao JadcherlaSVP, Products and ServicesDirectSell91620265.156,00030,9216,998Form
3Smit, EricChief Financial OfficerDirectSell204202610.255,00051,2501,324,167Form
4Smit, EricChief Financial OfficerDirectSell106202610.245,00051,2001,322,875Form
5Darukhanavala, Phiroz PDirectSell1208202510.6110,500111,41426,527Form
Collapse to Preview
#OwnerTitleHoldingActionFiling DatePriceSharesTransacted
Value
Value of
Held Shares
Form
1Chandrasekhar, Rao JadcherlaSVP, Products and ServicesDirectSell100520265.886,00035,2617,981Form
2Chandrasekhar, Rao JadcherlaSVP, Products and ServicesDirectSell91620265.156,00030,9216,998Form
3Smit, EricChief Financial OfficerDirectSell204202610.255,00051,2501,324,167Form
4Smit, EricChief Financial OfficerDirectSell106202610.245,00051,2001,322,875Form
5Darukhanavala, Phiroz PDirectSell1208202510.6110,500111,41426,527Form
6Smit, EricChief Financial OfficerDirectSell1203202510.075,00050,3501,300,913Form
7Smit, EricChief Financial OfficerDirectSell1105202514.445,00072,2001,865,460Form
8Smit, EricChief Financial OfficerDirectSell1007202510.0015,000150,0001,291,870Form

Investor Activity (13F)

Updated Oct 8, 2026
13F holdings as of Mar 31, 2026 (Q1 2026)

Active managers (13F portfolio over $250M, at least 3 holdings) with a position over $5M that is either over 10% of their portfolio or held in a concentrated book of 50 or fewer total positions. Index/ETF, sovereign, bank, community-bank and charitable/donor-advised filers are excluded.

Active ManagerValue% of PortfolioTotal PositionsQoQFiling
Oaktop Capital Management Ii, L.P.$21.1 Mil1.6%14Hold13F
Active Manager
Active Manager
Active ManagerValue% of PortfolioTotal PositionsQoQFiling
Oaktop Capital Management Ii, L.P.$21.1 Mil1.6%14Hold13F
Core Cache Last Updated: 10/7/2026