• Salesforce for telecom companies
• SAP for telecom companies

• Amdocs Customer Experience Suite: Provides comprehensive software solutions for billing, customer relationship management (CRM), and order management to enhance subscriber interactions and lifecycle.
• Amdocs Network Solutions: Offers software and services for automating, managing, and optimizing network operations, including 5G, fiber, and cloud-native networks.
• Amdocs Digital and Cloud Services: Delivers consulting, system integration, and managed services for digital transformation, cloud migration, and optimization across various industry domains.
• Amdocs Media and Financial Services Solutions: Provides specialized platforms and services designed to help media companies and financial service providers manage operations, monetization, and customer experiences.

Amdocs (DOX) primarily sells its software and services to other companies, specifically communication service providers (CSPs) globally. Its major customers are large telecommunications, cable, and satellite operators.

Based on industry reports, investor presentations, and public announcements of strategic partnerships, Amdocs' major customer companies include:

• AT&T Inc. (T)
• Verizon Communications Inc. (VZ)
• T-Mobile US, Inc. (TMUS)
• Comcast Corporation (CMCSA)
• Vodafone Group Plc (VOD.L)
• BT Group plc (BT.A.L)

• Amazon Web Services (AWS), subsidiary of Amazon.com, Inc. (AMZN)
• Microsoft Azure, part of Microsoft Corporation (MSFT)
• Oracle Corporation (ORCL)
• Google Cloud, part of Alphabet Inc. (GOOGL, GOOG)

Shuky Sheffer President & Chief Executive Officer

Shuky Sheffer has served as President and Chief Executive Officer of Amdocs since October 1, 2018. He joined Amdocs in 1986 and held various managerial positions, including President of the Emerging Markets Divisions. From 2009 until its acquisition by NCR Corporation in 2013, Mr. Sheffer was the Chief Executive Officer of Retalix Ltd., a global software company. Following the acquisition, he served as a General Manager of Retalix through September 2013, before returning to Amdocs as Senior Vice President and President of the Global Business Group. He holds a BA in Computer Science from Tel Aviv University.

Tamar Rapaport-Dagim Chief Financial Officer & Chief Operating Officer

Tamar Rapaport-Dagim has been Amdocs' Chief Financial Officer since 2007 and Chief Operating Officer since October 1, 2018. She initially joined Amdocs in 2004 as Vice President of Finance. Prior to Amdocs, Ms. Rapaport-Dagim served as the Chief Financial Officer of Emblaze, a provider of multimedia solutions over wireless and IP networks, from 2000 to 2004. She also held the position of controller at Teledata Networks, a private company whose major shareholders included the Kardan group, Elron Electronic Industries, and Infinity Venture Capital Fund. She holds an MBA and a Bachelor's degree in accounting and economics from Tel Aviv University and is a certified public accountant.

Anthony Goonetilleke Group President, Technology & Head of Strategy

Anthony Goonetilleke is the Group President, Technology and Head of Strategy at Amdocs, overseeing the company's technology vision and strategic long-term growth plans. He began his career with Amdocs in 1999 and has held various senior roles, including president of the AT&T division. He was instrumental in building the first managed services outsourced data center for a Telstra subsidiary. Prior to joining Amdocs, he was part of a team that developed one of the first IP-based heterogeneous networks for the University of Melbourne and was an active developer within the early Linux community. Mr. Goonetilleke has an MBA from the Van Loan School of Graduate Studies and a Bachelor of Science from Victoria University.

Rajat Raheja Division President, Amdocs Development Centre India LLP

Rajat Raheja serves as the Division President for Amdocs Development Centre India LLP, a position he has held since February 2016. His career spans over two decades, including significant roles at Deloitte Consulting. Within Amdocs, he has also held positions such as Head of HR and Vice President - Human Resources APAC & India. Mr. Raheja's background includes leadership roles at Arthur Andersen, PricewaterhouseCoopers, and Tata Telecom. He holds an MBA in HR from XLRI Jamshedpur and a BE in Electronics from Nagpur University.

Matthew E. Smith Secretary, Head of Investor Relations

Matthew E. Smith has been the Secretary of Amdocs Limited since January 2015. He joined Amdocs in October 2012, initially working as an investor relations professional.

Amdocs (DOX) faces several key risks to its business, primarily stemming from the dynamic nature of the technology and telecommunications sectors it serves. The most significant risks include:

1. Rapid Technological Shifts and the Need for Continuous Innovation: Amdocs operates in a technology sector characterized by rapid evolution and compressed innovation cycles. The company faces a continuous need to enhance its products and service offerings, introduce new features, and adopt and monetize emerging technologies, such as Artificial Intelligence (AI) and Generative AI (GenAI). Failure to continually innovate and adapt to these rapid technological shifts could render Amdocs' products and services obsolete, making it difficult to retain existing customers and attract new ones.
2. Intense Competition and Market Saturation: The digital transformation and IT services market is highly competitive, with major global IT service providers like IBM, Accenture, and Capgemini posing significant challenges. Amdocs faces risks related to competition, including substitute offerings, pricing pressures, and market penetration. Evidence suggests challenges in winning new orders and potential market saturation, as indicated by a stalled sales pipeline and a lack of growth in the company's backlog over the last two years.
3. Concentrated Revenue Stream and Reliance on Telecommunications Service Providers: A substantial portion of Amdocs' total revenue, approximately 85% as of 2023, is derived from telecommunications service providers. This high concentration exposes the company to significant market risks, including fluctuations in the spending decisions of its key customers and broader industry pressures within the telecommunications sector. The potential loss of a major customer within this concentrated segment is also a notable risk.

The aggressive expansion of hyperscale cloud providers (e.g., Amazon Web Services, Microsoft Azure, Google Cloud) into the telecommunications software and services stack represents a clear emerging threat. These hyperscalers are actively developing and acquiring capabilities to offer cloud-native network functions, business support systems (BSS), and operational support systems (OSS) directly to communication service providers (CSPs). Their offerings include network automation, orchestration, private 5G solutions, and platforms for running critical telecom workloads. This trend directly competes with Amdocs' core business of providing BSS, OSS, and network solutions, as CSPs may increasingly opt to consolidate their infrastructure and software on a hyperscaler's platform, potentially bypassing traditional vendors.

Amdocs (symbol: DOX) operates in several key addressable markets for its main products and services, primarily serving communications, media, and entertainment service providers. Here are the estimated market sizes for their principal offerings:

• Operations Support Systems (OSS) & Business Support Systems (BSS):
  • The global OSS & BSS market was valued at USD 65.81 billion in 2024 and is estimated to reach USD 148.26 billion by 2033.
  • Another estimate places the global OSS & BSS market at USD 68.79 billion in 2024, projected to grow to USD 222.83 billion by 2033.
  • The global Next Generation OSS and BSS Market was estimated at USD 57.45 billion in 2023 and is anticipated to reach USD 132.43 billion by 2030.
  • North America is a significant region in this market, holding over 35.6% of the global OSS & BSS market share in 2024.
• Digital Transformation Services:
  • The global Digital Transformation Services market is projected to be USD 478.3 billion in 2025 and is expected to reach USD 1036.2 billion by 2033.
  • Another report indicates the global digital transformation market size was valued at USD 960.27 billion in 2024 and is expected to grow to USD 3404.64 billion by 2033.
  • The global digital transformation market size was estimated at USD 1,070,426.4 million in 2024 and is projected to reach USD 4,617,780.9 million by 2030.
  • North America holds the largest market share in digital transformation services.
• Cloud Migration Services:
  • The global cloud migration services market size was estimated at USD 16.90 billion in 2024 and is projected to reach USD 70.34 billion by 2030.
  • Another source states the global cloud migration services market size was valued at USD 11.2 billion in 2024 and is anticipated to grow at a CAGR of 26% from 2025 to 2034.
  • North America held the largest share of the cloud migration services market, over 33.0% in 2024.
• Network Automation and Optimization (including 5G and Fiber):
  • The global telecommunications cloud market, which supports network optimization, was valued at USD 18.81 billion in 2023 and is projected to reach USD 139.31 billion by 2032.
  • The global Telco Transformation Market is estimated to be valued at USD 42.2 billion in 2025 and is projected to reach USD 258.9 billion by 2035.
• AI & Generative AI Solutions:
  • Amdocs offers AI and Generative AI capabilities, but a specific addressable market size for these solutions tailored to Amdocs' offerings within the telecom sector is not explicitly available in the provided search results.
• Customer Experience Systems:
  • While Amdocs provides customer experience systems as part of its core services, a distinct addressable market size for this specific category, separate from broader OSS/BSS or digital transformation markets, is not explicitly available in the provided search results.

1. Cloud Migration and Services: Amdocs consistently highlights strong double-digit growth in its cloud business, which accounted for approximately 25% of its total revenue in fiscal year 2024. The company continues to secure significant cloud migration deals, such as those with Vodafone Italy and NTT Infranet, and views cloud as a crucial growth engine as service providers increasingly adopt cloud technologies. Amdocs anticipates another year of double-digit growth in cloud for fiscal 2025.
2. Managed Services Expansion: Managed services remain a substantial part of Amdocs' business, representing approximately 58% of total revenue in fiscal 2024. The company has a high managed services renewal rate, trending close to 100%, and continues to expand existing engagements and sign new multi-year contracts, including large digital transformation programs and cloud operations services agreements with major operators. This provides strong revenue visibility, with the 12-month backlog growing to $4.15 billion, representing approximately 90% of Amdocs' forward 12-month revenue.
3. Digital Transformation and AI/Generative AI Solutions: Amdocs is focusing on supporting its customers' strategic business imperatives with innovative cloud, digital, and AI-based solutions. The company has achieved strong sales momentum in Generative AI, viewing it as a key part of its strategic growth framework. Amdocs is engaged in significant projects, such as deploying next-generation monetization platforms for clients like T-Mobile.
4. Market Leadership in Monetization, BSS/OSS, and IT Services: Amdocs' strong competitive position as a recognized leader in monetization platforms, Business Support Systems (BSS), Operations Support Systems (OSS), and telco IT software and services positions it to capture ongoing market opportunities. This leadership is affirmed by various independent analyst firms, including Analysys Mason, GlobalData, Omdia, and AppledoreResearch.

Share Repurchases

• Amdocs authorized a new share repurchase program of up to $1,000 million in May 2025, with no expiration date.
• An additional share repurchase program of up to $1,100 million was authorized in August 2023, also with no expiration date.
• The company repurchased $135 million of ordinary shares during the second quarter of fiscal 2025 and $144 million in the first quarter of fiscal 2025.

Share Issuance

• The number of Amdocs' shares outstanding decreased by 2.32% in one year, indicating that share repurchases have outweighed any share issuances during this period.

Inbound Investments

• Amdocs has not raised any external funding rounds from third-parties.

Outbound Investments

• Amdocs has made 11 investments in other companies, including Illumex in June 2024 and Senser in September 2023.
• Notable acquisitions include MYCOM OSI for $188 million in May 2022 and Sourced Group for $75 million in May 2021.
• Net acquisitions/divestitures were approximately $-262 million for the twelve months ending June 30, 2025, $-87 million in 2024, and $-122 million in 2023.

Capital Expenditures

• Capital expenditures for the last 12 months were approximately $98.55 million.
• The primary focus of capital expenditures aligns with accelerating service providers' migration to the cloud, enabling differentiation in 5G, and digitalizing and automating operations.