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Think of it as a regional version of JPMorgan Chase, specifically tailored for small to mid-sized businesses and professionals.

It's like a traditional regional bank (similar to U.S. Bank), but with a stronger emphasis on digital payment solutions and fintech integration for its clients.

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• Commercial Banking & Lending: This service provides various types of loans and financial solutions to businesses, including commercial real estate, asset-based lending, and specialized industry financing.
• Treasury Management Services: Businesses are offered solutions for efficient cash flow, payment processing, and liquidity management.
• Digital Asset Banking (DNIS): This specialized service provides banking and payment solutions for companies operating in the cryptocurrency and blockchain industries.
• Fintech & Banking-as-a-Service (BaaS): CUBI offers infrastructure and services that enable fintech companies to integrate banking functionalities into their own platforms.
• Retail Banking & Mortgages: Traditional financial products such as checking and savings accounts, personal loans, and residential mortgage financing are provided to individual consumers.

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Customers Bancorp (CUBI) is a bank holding company that serves a diverse client base, including both businesses and individuals. While a significant portion of its loan portfolio is directed towards commercial entities, it does not have "major customers" in the sense of a few specific named companies that dominate its revenue. Instead, its customer base is segmented by the types of financial services provided. Given its diversified nature, the following categories best describe its customer base:

1. Commercial Real Estate Investors and Developers: This category includes businesses, investors, and developers engaged in the acquisition, development, and management of various types of commercial properties, such as multi-family residential, industrial, and retail spaces. These customers utilize Customers Bancorp for financing their real estate projects and investments.
2. Operating Businesses (Commercial & Industrial): Customers Bancorp serves a wide array of businesses, from small and medium-sized enterprises (SMEs) to larger corporations, across diverse industries. These businesses utilize the bank for a range of commercial banking services, including working capital loans, equipment financing, lines of credit, term loans, and treasury management solutions.
3. Individuals (Consumers): The bank provides traditional banking services to individuals, primarily focused on residential mortgage loans. Additionally, individuals are key customers for deposit products such as checking accounts, savings accounts, money market accounts, and certificates of deposit, forming a crucial part of the bank's funding base.

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• Fidelity National Information Services, Inc. (FIS)
• Q2 Holdings, Inc. (QTWO)
• Jack Henry & Associates, Inc. (JKHY)
• Sagent Lending Technologies LLC
• Computer Services, Inc.
• RSM US LLP

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Jay Sidhu, Chairman and Chief Executive Officer

Jay Sidhu founded Customers Bank and Customers Bancorp by investing in a small Pennsylvania-based institution in 2009. Under his leadership, Customers Bank grew from approximately $200 million to over $22 billion in assets. Prior to Customers Bank, he was co-founder, Chairman, and Chief Executive Officer of Sovereign Bancorp, Inc. (and Sovereign Bank) from 1989 to 2006, where he grew the organization from an initial public offering of $12 million to the 17th largest banking institution in the U.S. with a market cap approaching $12 billion at his retirement. After retiring from Sovereign, Mr. Sidhu served as Chairman and CEO of Sidhu Advisors, LLC, a private equity and financial services consulting company. He also filed for his own $150 million SPAC, Special Purpose Capital Corp., in March 2008. Mr. Sidhu is set to retire as CEO and transition to Executive Chairman effective January 1, 2026.

Sam Sidhu, Vice Chairman, President and Chief Executive Officer

Sam Sidhu joined the board of Customers Bancorp in 2012 and became Chief Operating Officer of the company in January 2020. He was promoted to President & Chief Executive Officer of Customers Bank in July 2021. Under his leadership, the bank has doubled its assets and expanded its product offerings. Prior to joining Customers Bank fulltime, Sam founded and served as CEO of Megalith Capital Management, a real estate-focused private equity firm making investments primarily in New York City. He previously worked in private equity with Providence Equity Partners and in investment banking with Goldman Sachs. Sam Sidhu will succeed Jay Sidhu as CEO of Customers Bancorp effective January 1, 2026.

Mark McCollom, Executive Vice President and Chief Financial Officer

Mark McCollom was appointed as Executive Vice President and Chief Financial Officer of Customers Bancorp, Inc. effective on or around August 15, 2025. Mr. McCollom brings over 35 years of experience in finance, strategy, and operations. Most recently, he served as Chief Financial Officer of Fulton Financial Corporation from 2017 through 2024. Prior to that, he spent nine years in senior leadership at Griffin Financial Group, an investment banking and financial advisory firm, and served as Chief Financial Officer of Sovereign Bancorp, Inc. (the parent of Sovereign Bank) from 1996 through 2008.

Lyle Cunningham, Executive Vice President & Chief Banking Officer

Lyle Cunningham serves as Chief Banking Officer, responsible for all of the Bank's lending and deposits functions. He previously served as Chief Lending Officer and Head of Corporate and Specialized Banking. Cunningham joined Customers Bank more than 10 years ago and has nearly 40 years of banking and finance experience. Previously, he was the Managing Director of the CMS Mezzanine Fund, providing mezzanine debt to finance private equity sponsored buyouts. He also held senior-level positions at National City Bank and CoreStates Bank (now Wells Fargo), working across the Corporate, Middle Market, and Private Equity Markets.

Thomas Kasulka, Executive Vice President & Chief Credit Officer

Tom Kasulka is the Chief Credit Officer of Customers Bank and a member of the Executive Committee. He joined Customers Bank in December 2023, bringing over 38 years of senior banking experience. Prior to Customers Bank, he served as EVP, Chief Lending Officer at Signature Bank (via Flagstar Bank) since 2017, overseeing all credit and lending activities. He also held various roles at Fleet Bank and Chase Manhattan Bank and its predecessors.

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The key risks to Customers Bancorp (CUBI) are primarily concentrated in regulatory compliance, particularly concerning anti-money laundering (AML) practices and its digital asset services. Additionally, like many financial institutions, the company faces significant interest rate risk and credit risk.

1. Regulatory and Compliance Risk (Anti-Money Laundering and Digital Assets)

   Customers Bancorp faces substantial regulatory and compliance risks, particularly related to its anti-money laundering (AML) practices and its involvement with digital assets. Recent examinations by the Federal Reserve Bank of Philadelphia identified significant deficiencies in the Bank's risk management practices and compliance with applicable AML laws and regulations, including the Bank Secrecy Act and Office of Foreign Assets Control regulations. These deficiencies led to a Federal Reserve enforcement action and a consent order by the Commonwealth of Pennsylvania Department of Banking and Securities. This has resulted in several class-action lawsuits alleging that the company made misleading statements about its AML practices and was not in compliance with legal obligations, subjecting it to heightened regulatory risk. The focus on digital assets further increases this regulatory scrutiny and potential earnings volatility.

2. Interest Rate Risk

   The company is sensitive to interest rate fluctuations, meaning unexpected shifts in Federal Reserve policy could put pressure on its Net Interest Margin (NIM). While Customers Bancorp has strategies to manage interest rate risk, including the use of various financial instruments, it remains a significant market-driven risk that can affect the value of its financial instruments and net interest income.

3. Credit Risk

   Customers Bancorp is exposed to credit risk, including potential increases in credit costs linked to deteriorating economic conditions and the composition of its loan portfolio. The company's emphasis on commercial and industrial loans, including specialized lending, exposes it to increased credit risks, particularly in the commercial real estate market, which is susceptible to economic downturns and regulatory changes. The company is also transitioning its consumer installment lending strategy from "held for investment" to "held for sale" to reduce its exposure to credit risk.

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Customers Bancorp (CUBI) operates in several addressable markets within the financial services industry in the U.S.

• Commercial Banking: Customers Bancorp provides a range of commercial banking products and services, including commercial and industrial lending, commercial real estate loans, and cash management services. The U.S. Commercial Banking Market is estimated at $732.5 billion in 2025 and is projected to grow to $915.45 billion by 2030, with a Compound Annual Growth Rate (CAGR) of 4.56% during this period. Another estimate places the U.S. Commercial Banking Market size at $1.6 trillion in 2025. This market includes various banking products like loans and deposits, and services such as corporate banking and investment banking.
• Deposits: The company offers various deposit banking products, including commercial and consumer checking, savings, money market, and time deposit accounts. Total deposits held by all commercial banks in the U.S. were reported at approximately $17.92 trillion in February 2025. In April 2025, this figure was around $18.12 trillion.
• Mortgage Lending: Customers Bancorp's lending business includes residential mortgage loans and mortgage financing. The U.S. home loan market reached $2.29 trillion in 2025 and is forecasted to grow to $3.02 trillion by 2030, at a 5.63% CAGR. The U.S. home mortgage market size was valued at approximately $180.91 billion in 2023 and is projected to reach $501.67 billion by 2032, with a CAGR of about 12.00% between 2024 and 2032. Another source indicates the U.S. mortgage lending market is projected to maintain a CAGR exceeding 5% from 2025 to 2033.
• Customer Due Diligence (CDD) Services: Customers Bancorp provides digital banking services, including Banking-as-a-Service to fintech companies and the TassatPay blockchain-based digital payments platform. The global customer due diligence (CDD) services market size, which is relevant for digital banking and compliance, is expected to grow from $3.39 billion in 2025 to $4.89 billion in 2029, at a CAGR of 9.6%. North America was the largest region in this market in 2024.

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Customers Bancorp (CUBI) is anticipated to drive future revenue growth over the next 2-3 years through several key strategies:

1. Robust Deposit and Loan Growth: The company has provided optimistic forward guidance, raising its full-year deposit growth projection to 8-10% and loan growth to 13-14%. This growth is further supported by significant increases in deposits, particularly noninterest-bearing deposits, and broad-based loan expansion across various sectors. Analysts have also highlighted strong loan and deposit growth as a key factor in their raised price targets for the stock.
2. Expansion and Adoption of the cubiX Platform: Customers Bancorp's proprietary digital banking platform, cubiX, is a significant driver. The successful launch and continued growth of this platform are enhancing the bank's competitive position in digital asset management and payments. The company views cubiX as a "mission-critical real-time payments solution" for its commercial clients, indicating its potential to drive further revenue through tech-driven payment services.
3. Strategic Recruitment of Banking Teams and Market Expansion: Customers Bancorp is actively recruiting top talent and new banking teams, which is expected to expand its market reach and deposit growth capabilities. The bank has been undergoing a strategic transformation to become a specialized commercial bank, with a focus on adding venture capital banking and commercial banking teams. This strategy aims to expand into new verticals and adjacent specialties, diversifying its customer base and geographical footprint.
4. Net Interest Income (NII) and Net Interest Margin (NIM) Expansion: The bank has demonstrated consistent improvement in its net interest margin, which expanded by 19 basis points in Q3 2025, marking its fourth consecutive quarterly increase. Net interest income also saw a substantial increase, and is forecasted to grow between 13% and 15% for the year, driven by both balance sheet growth and margin benefits. This indicates effective management of interest-earning assets and a strong balance sheet.
5. Ongoing Investment in Digital Transformation and Technology: Customers Bancorp is committed to investing in AI and digital platform expansion. These technology investments are crucial for operational efficiency and are expected to contribute to future margin expansion. The company's focus on technological advancements and providing technology-enhanced banking experiences aims to strengthen its market position and offer sophisticated product offerings to a diverse client base.

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Share Repurchases

• Customers Bancorp authorized a share repurchase program in August 2021 to buy back up to 10% of its outstanding common stock, totaling 3,235,326 shares as of June 30, 2021. The program was extended to September 27, 2023.
• In 2023, the company repurchased a total of 1,379,883 shares.
• Customers Bancorp made $7 million in common share repurchases in the third quarter of 2025.

Share Issuance

• In Q3 2025, Customers Bancorp issued 2,518,248 shares, contributing to a total of $163 million in common equity raised, net of issuance costs.
• In September 2025, the company priced an underwritten public offering of 2,189,781 shares of voting common stock at $68.50 per share, generating gross proceeds of approximately $150 million.
• The underwriters fully exercised their 30-day option to purchase an additional 328,467 shares, bringing the aggregate gross proceeds from the offering to approximately $172.5 million and net proceeds to approximately $163.9 million after deducting underwriting discounts and commissions.

Inbound Investments

• Access Investment Management LLC acquired a new position in Customers Bancorp during the second quarter of 2025, purchasing 114,415 shares valued at approximately $6.72 million.

Outbound Investments

• No significant information is available regarding specific outbound investments made by Customers Bancorp within the last 3-5 years.

Capital Expenditures

• Customers Bancorp's non-interest expenses in Q3 2025 included increases related to investments in its risk management infrastructure and other growth-associated costs.
• The company's September 2025 common stock offering prospectus indicated that net proceeds might be used for investments in Customers Bank and its subsidiaries as regulatory capital to fund growth, as well as financing possible investments or acquisitions and business expansion.