LivePerson (LPSN)
Market Price (12/28/2025): $4.05 | Market Cap: $29.0 MilSector: Information Technology | Industry: Application Software
LivePerson (LPSN)
Market Price (12/28/2025): $4.05Market Cap: $29.0 MilSector: Information TechnologyIndustry: Application Software
Investment Highlights Why It Matters Detailed financial logic regarding cash flow yields vs trend-riding momentum.
| Megatrend and thematic driversMegatrends include Artificial Intelligence, and Cloud Computing. Themes include AI Software Platforms, and Software as a Service (SaaS). | Weak multi-year price returns2Y Excs Rtn is -138%, 3Y Excs Rtn is -179% | Not profitable at operating income levelOp Inc LTMOperating Income, Last Twelve Months is -31 Mil, Op Mgn LTMOperating Margin = Operating Income / Revenue Reflects profitability before taxes and before impact of capital structure (interest payments). is -12% |
| Meaningful short interestShort Interest % of Basic SharesShort Interest % of Basic Shares = (Short Interest Quantity) / (Basic Shares Outstanding). A high fraction of short interest can indicate potential risk of a short squeeze. is 11% | Debt is significantNet D/ENet Debt/Equity. Debt net of cash. Negative indicates net cash. Equity is taken as the Market Capitalization is 936% | |
| Weak revenue growthRev Chg LTMRevenue Change % Last Twelve Months (LTM) is -23%, Rev Chg 3Y AvgRevenue Change % averaged over trailing 3 years is -21%, Rev Chg QQuarterly Revenue Change % is -19% | ||
| Not cash flow generativeCFO/Rev LTMCash Flow from Operations / Revenue (Sales), Last Twelve Months (LTM) is -9.3%, FCF/Rev LTMFree Cash Flow / Revenue (Sales), Last Twelve Months (LTM) is -15% | ||
| Valuation getting more expensiveP/S 6M Chg %Price/Sales change over 6 months. Declining P/S indicates valuation has become less expensive. is 390% | ||
| Yield minus risk free rate is negativeERPEquity Risk Premium (ERP) = Total Yield - Risk Free Rate, Reflects the premium above risk free assets offered by the investment. is -457% | ||
| High stock price volatilityVol 12M is 1328% | ||
| Key risksLPSN key risks include [1] persistent unprofitability and negative free cash flow and [2] a significant revenue decline driven by customer churn and downsells. |
| Megatrend and thematic driversMegatrends include Artificial Intelligence, and Cloud Computing. Themes include AI Software Platforms, and Software as a Service (SaaS). |
| Weak multi-year price returns2Y Excs Rtn is -138%, 3Y Excs Rtn is -179% |
| Meaningful short interestShort Interest % of Basic SharesShort Interest % of Basic Shares = (Short Interest Quantity) / (Basic Shares Outstanding). A high fraction of short interest can indicate potential risk of a short squeeze. is 11% |
| Not profitable at operating income levelOp Inc LTMOperating Income, Last Twelve Months is -31 Mil, Op Mgn LTMOperating Margin = Operating Income / Revenue Reflects profitability before taxes and before impact of capital structure (interest payments). is -12% |
| Debt is significantNet D/ENet Debt/Equity. Debt net of cash. Negative indicates net cash. Equity is taken as the Market Capitalization is 936% |
| Weak revenue growthRev Chg LTMRevenue Change % Last Twelve Months (LTM) is -23%, Rev Chg 3Y AvgRevenue Change % averaged over trailing 3 years is -21%, Rev Chg QQuarterly Revenue Change % is -19% |
| Not cash flow generativeCFO/Rev LTMCash Flow from Operations / Revenue (Sales), Last Twelve Months (LTM) is -9.3%, FCF/Rev LTMFree Cash Flow / Revenue (Sales), Last Twelve Months (LTM) is -15% |
| Valuation getting more expensiveP/S 6M Chg %Price/Sales change over 6 months. Declining P/S indicates valuation has become less expensive. is 390% |
| Yield minus risk free rate is negativeERPEquity Risk Premium (ERP) = Total Yield - Risk Free Rate, Reflects the premium above risk free assets offered by the investment. is -457% |
| High stock price volatilityVol 12M is 1328% |
| Key risksLPSN key risks include [1] persistent unprofitability and negative free cash flow and [2] a significant revenue decline driven by customer churn and downsells. |
Why The Stock Moved
Qualitative Assessment
AI Analysis | Feedback
<B>1. Persistent Revenue Decline and Customer Attrition</B><BR><BR>
LivePerson reported a total revenue of $59.6 million for the second quarter of 2025, marking a significant decrease of 25.4% compared to the same period in the previous year, primarily due to customer cancellations and downsells. This trend of declining revenue continued into the third quarter of 2025, with total revenue reaching $60.2 million, a 19.0% year-over-year decrease, again primarily driven by customer cancellations and downsells. The company's net revenue retention for Q3 2025 was 80.4%, indicating ongoing challenges in retaining customer revenue levels.
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<B>2. Weak Operational Profitability and Net Losses</B><BR><BR>
The company reported an adjusted EBITDA of $2.9 million for the second quarter of 2025, a substantial decline from $8.2 million in the second quarter of 2024. LivePerson also posted a net loss of $15.7 million for Q2 2025, with an Earnings Per Share (EPS) of -$0.17. While the third quarter saw a net income of $8.7 million, or $0.98 per share, this was primarily driven by a $27.7 million gain on troubled debt restructuring rather than improved operational performance.
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<B>3. Strategic Refinancing Amidst Financial Instability</B><BR><BR>
LivePerson successfully closed a strategic refinancing transaction on September 15, 2025, which aimed to strengthen its balance sheet by materially deleveraging the company by $226 million and extending debt maturities to December 2029. Despite the company presenting this as a positive step to resolve concerns about financial stability, the news on its publication day was met with a mild negative market reaction, with LPSN declining 0.87%. The refinancing was accompanied by "workforce streamlining" as part of cost structure adjustments.
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<B>4. Lowered Full-Year Financial Guidance</B><BR><BR>
The company revised its full-year 2025 financial expectations, anticipating total revenue to range from $235 million to $240 million, representing a year-over-year decrease of 25% to 23%. This guidance was lower than the previously expected range of $240 million - $255 million. Additionally, the full-year 2025 adjusted EBITDA was projected to be between $7.5 million and $12.5 million.
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<B>5. Negative Analyst Sentiment and Price Targets</B><BR><BR>
Throughout the period, analysts maintained a cautious to negative outlook on LivePerson's stock. The consensus rating from Wall Street analysts was "Hold" or "Reduce/Sell". Several analysts reiterated "Hold" or "Sell" ratings, with some setting low price targets or no specific target, reflecting a general pessimism regarding the company's future prospects. As of December 26, 2025, the stock's closing price of $4.11 was significantly below the average analyst price target of $8.00 over the preceding three months.
Show moreStock Movement Drivers
Fundamental Drivers
The -57.6% change in LPSN stock from 9/27/2025 to 12/27/2025 was primarily driven by a -49.0% change in the company's P/S Multiple.| 9272025 | 12272025 | Change | |
|---|---|---|---|
| Stock Price ($) | 9.70 | 4.11 | -57.61% |
| Change Contribution By | LTM | LTM | |
| Total Revenues ($ Mil) | 271.75 | 257.66 | -5.18% |
| P/S Multiple | 0.22 | 0.11 | -48.96% |
| Shares Outstanding (Mil) | 6.28 | 7.17 | -14.17% |
| Cumulative Contribution | -58.46% |
Market Drivers
9/27/2025 to 12/27/2025| Return | Correlation | |
|---|---|---|
| LPSN | -57.6% | |
| Market (SPY) | 4.3% | 24.2% |
| Sector (XLK) | 5.1% | 21.6% |
Fundamental Drivers
The -70.5% change in LPSN stock from 6/28/2025 to 12/27/2025 was primarily driven by a -60.8% change in the company's P/S Multiple.| 6282025 | 12272025 | Change | |
|---|---|---|---|
| Stock Price ($) | 13.95 | 4.11 | -70.54% |
| Change Contribution By | LTM | LTM | |
| Total Revenues ($ Mil) | 292.02 | 257.66 | -11.77% |
| P/S Multiple | 0.29 | 0.11 | -60.81% |
| Shares Outstanding (Mil) | 6.10 | 7.17 | -17.38% |
| Cumulative Contribution | -71.43% |
Market Drivers
6/28/2025 to 12/27/2025| Return | Correlation | |
|---|---|---|
| LPSN | -70.5% | |
| Market (SPY) | 12.6% | 19.9% |
| Sector (XLK) | 17.0% | 18.2% |
Fundamental Drivers
The -71.4% change in LPSN stock from 12/27/2024 to 12/27/2025 was primarily driven by a -55.3% change in the company's P/S Multiple.| 12272024 | 12272025 | Change | |
|---|---|---|---|
| Stock Price ($) | 14.36 | 4.11 | -71.37% |
| Change Contribution By | LTM | LTM | |
| Total Revenues ($ Mil) | 334.74 | 257.66 | -23.03% |
| P/S Multiple | 0.26 | 0.11 | -55.35% |
| Shares Outstanding (Mil) | 5.97 | 7.17 | -20.08% |
| Cumulative Contribution | -72.53% |
Market Drivers
12/27/2024 to 12/27/2025| Return | Correlation | |
|---|---|---|
| LPSN | -71.4% | |
| Market (SPY) | 17.0% | 9.8% |
| Sector (XLK) | 24.0% | 10.5% |
Fundamental Drivers
The -97.1% change in LPSN stock from 12/28/2022 to 12/27/2025 was primarily driven by a -91.9% change in the company's P/S Multiple.| 12282022 | 12272025 | Change | |
|---|---|---|---|
| Stock Price ($) | 141.15 | 4.11 | -97.09% |
| Change Contribution By | LTM | LTM | |
| Total Revenues ($ Mil) | 516.12 | 257.66 | -50.08% |
| P/S Multiple | 1.42 | 0.11 | -91.94% |
| Shares Outstanding (Mil) | 5.19 | 7.17 | -38.18% |
| Cumulative Contribution | -97.51% |
Market Drivers
12/28/2023 to 12/27/2025| Return | Correlation | |
|---|---|---|
| LPSN | -92.7% | |
| Market (SPY) | 48.0% | 9.2% |
| Sector (XLK) | 53.5% | 9.2% |
Price Returns Compared
| 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | Total [1] | |
|---|---|---|---|---|---|---|---|
| Returns | |||||||
| LPSN Return | 68% | -43% | -72% | -63% | -60% | -82% | -99% |
| Peers Return | 16% | 38% | -12% | 21% | 26% | 16% | 150% |
| S&P 500 Return | 16% | 27% | -19% | 24% | 23% | 18% | 114% |
Monthly Win Rates [3] | |||||||
| LPSN Win Rate | 75% | 58% | 25% | 50% | 42% | 17% | |
| Peers Win Rate | 52% | 65% | 42% | 68% | 57% | 52% | |
| S&P 500 Win Rate | 58% | 75% | 42% | 67% | 75% | 73% | |
Max Drawdowns [4] | |||||||
| LPSN Max Drawdown | -60% | -46% | -78% | -76% | -88% | -98% | |
| Peers Max Drawdown | -34% | -5% | -26% | -7% | -9% | -23% | |
| S&P 500 Max Drawdown | -31% | -1% | -25% | -1% | -2% | -15% | |
[1] Cumulative total returns since the beginning of 2020
[2] Peers: HPQ, HPE, IBM, CSCO, AAPL. See LPSN Returns vs. Peers.
[3] Win Rate = % of calendar months in which monthly returns were positive
[4] Max drawdown represents maximum peak-to-trough decline within a year
[5] 2025 data is for the year up to 12/26/2025 (YTD)
How Low Can It Go
| Event | LPSN | S&P 500 |
|---|---|---|
| 2022 Inflation Shock | ||
| % Loss | -96.6% | -25.4% |
| % Gain to Breakeven | 2857.0% | 34.1% |
| Time to Breakeven | Not Fully Recovered days | 464 days |
| 2020 Covid Pandemic | ||
| % Loss | -66.8% | -33.9% |
| % Gain to Breakeven | 200.9% | 51.3% |
| Time to Breakeven | 138 days | 148 days |
| 2018 Correction | ||
| % Loss | -37.0% | -19.8% |
| % Gain to Breakeven | 58.7% | 24.7% |
| Time to Breakeven | 60 days | 120 days |
| 2008 Global Financial Crisis | ||
| % Loss | -83.9% | -56.8% |
| % Gain to Breakeven | 522.7% | 131.3% |
| Time to Breakeven | 455 days | 1,480 days |
Compare to HPQ, HPE, IBM, CSCO, AAPL
In The Past
LivePerson's stock fell -96.6% during the 2022 Inflation Shock from a high on 2/19/2021. A -96.6% loss requires a 2857.0% gain to breakeven.
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AI Analysis | Feedback
Here are 1-2 brief analogies to describe LivePerson (LPSN):
- Zendesk for AI-powered customer conversations.
- Salesforce for AI-driven customer messaging.
AI Analysis | Feedback
- LivePerson Conversational AI Platform (LiveEngage): A cloud-based platform that provides businesses with tools to build, manage, and optimize automated and human-assisted customer conversations across various digital messaging channels.
- AI Bots & Virtual Assistants: Services for designing, deploying, and optimizing AI-powered chatbots to automate customer interactions, answer queries, and complete transactions.
- Digital Messaging Solutions: Tools and integrations enabling businesses to engage customers through popular messaging channels like WhatsApp, Apple Business Chat, SMS, and their own web or in-app messaging.
AI Analysis | Feedback
LivePerson (LPSN) primarily sells its conversational AI and customer engagement platforms to other businesses (B2B) rather than individuals. Its solutions are utilized by enterprises across various industries to enhance customer service, sales, and marketing through messaging, chatbots, and AI.
Based on publicly available information, including LivePerson's corporate website and case studies, some of its major customer companies include:
- HSBC Holdings plc (NYSE: HSBC)
- Citigroup Inc. (NYSE: C)
- The Home Depot, Inc. (NYSE: HD)
- T-Mobile US, Inc. (NASDAQ: TMUS)
- Delta Air Lines, Inc. (NYSE: DAL)
LivePerson serves a wide range of global brands in sectors such as financial services, telecommunications, retail, travel & hospitality, and automotive, among others.
AI Analysis | Feedback
- Amazon.com, Inc. (AMZN)
AI Analysis | Feedback
John Sabino, Chief Executive Officer
Mr. Sabino was appointed CEO of LivePerson in January 2024. Before joining LivePerson, he served as Chief Customer Officer of VMware, where he was responsible for leading the company's 7,000-person global customer success organization and contributed to growing revenue to $1.3 billion. Prior to VMware, Mr. Sabino held the position of Chief Customer Officer at Splunk, overseeing customer experience for over 18,000 customers and managing a revenue stream exceeding $950 million. He also served as Chief Operating Officer of GE Digital, where he led operations, strategy, go-to-market initiatives, and technology infrastructure.
John Collins, Chief Financial Officer and Chief Operating Officer
Mr. Collins has served as LivePerson's Chief Financial Officer since March 2020 and took on the expanded role of Chief Operating Officer in January 2024, after serving as Interim CEO from August 2023. He brings a diverse background as a founder, data scientist, and institutional investor. Mr. Collins co-founded Thasos, where he served as Chief Product Officer and pioneered methods for converting third-party data exhaust into investment signals. He also worked as a Portfolio Manager for a systematic equities strategy at an NYC-based hedge fund and has experience executing leveraged finance transactions at Credit Suisse.
Monica Greenberg, Chief Legal & Administrative Officer
Ms. Greenberg leads LivePerson's global legal and administrative functions, encompassing board and corporate governance, AI trust and transformation, commercial and strategic transactions, intellectual property, litigation, human capital, and corporate policy matters. She is also responsible for the company's data privacy and responsible AI policies. Before LivePerson, Monica served as VP, General Counsel of Nuance Communications, Inc., and held positions at law firms Wilson Sonsini Goodrich & Rosati and Willkie Farr & Gallagher.
Kevin Meeks, Chief Customer Officer
Mr. Meeks is responsible for the global Field Organization, driving LivePerson's go-to-market strategy and ensuring customers maximize the value of their investments in the company's platform. With over two decades of experience, Mr. Meeks has a proven track record of leading customer-centric organizations at high-growth companies, including building and scaling pre-sales and customer success teams. He most recently served as Senior Vice President, Customer Success at VMware, where he led a 1,400-person global success organization.
Christopher Mina, Chief Technology & Product Officer
Mr. Mina brings extensive experience in leading global enterprise brands through significant technical and product transformations within the SaaS, CCaaS, and Conversational AI sectors. Prior to joining LivePerson, he was with Vonage, where he guided product, business strategy, and execution for the Global Apps business, which included UCaaS, CCaaS, and Conversational AI. His previous roles also include Head of Voice and VP of Product and Engineering.
AI Analysis | Feedback
The key risks to LivePerson's (LPSN) business are primarily centered around its financial stability, declining revenue, and intense competition in the conversational AI market.
- Financial Instability and Profitability Challenges: LivePerson has a history of unprofitability, with a significant accumulated deficit of $991.3 million as of December 31, 2024. The company continues to face substantial net losses, reporting a $4.55 loss per share in Q3 2025, and maintains negative free cash flow. Although a debt restructuring in 2025 has provided some immediate relief from maturity risk and the company had $106.7 million in cash and cash equivalents as of September 30, 2025, concerns about its ability to achieve sustained profitability and positive free cash flow in the future persist. The company aims for positive free cash flow in 2026.
- Shrinking Revenue and Customer Churn: LivePerson is experiencing a notable decline in its top line, with Q3 2025 revenue decreasing by 19% year-over-year to $60.15 million. For the full fiscal year 2025, total revenue is anticipated to decline by 23% to 25%, ranging from $235 million to $240 million. This revenue contraction is largely attributed to customer cancellations and downsells, indicating challenges in retaining and growing its customer base.
- Intense Competition in the Conversational AI Market: LivePerson operates in a highly competitive digital customer service and conversational AI market. While the company is actively aligning its platform with key market trends like omnichannel conversation orchestration and an AI-first approach with "bring your own LLM" flexibility, it faces strong competition from various players, including DHI Group, Travelzoo, and Meta Platforms. The challenge lies in effectively differentiating its offerings and maintaining market share amidst rapid technological advancements and evolving customer expectations.
AI Analysis | Feedback
The rapid commoditization and accessibility of powerful large language models (LLMs) and generative artificial intelligence (AI), primarily driven by major cloud providers (e.g., Google, Microsoft, Amazon Web Services) and dedicated AI companies (e.g., OpenAI, Anthropic). This trend empowers enterprises to build and integrate sophisticated conversational AI capabilities directly using foundational models and cloud services, potentially reducing the necessity for, or the value derived from, specialized end-to-end conversational AI platforms like LivePerson.
AI Analysis | Feedback
LivePerson (LPSN) primarily operates within the conversational AI, AI for customer service, and digital customer engagement markets. Here's an overview of the addressable market sizes for these key areas:
- Conversational AI Market: The global conversational AI market was valued at approximately USD 11.58 billion in 2024 and is projected to reach USD 41.39 billion by 2030, with a Compound Annual Growth Rate (CAGR) of 23.7% from 2025 to 2030. Another estimate places the global market at USD 13.6 billion in 2024, expected to grow to USD 151.6 billion by 2033, demonstrating a CAGR of 29.16% from 2025-2033. North America is a dominant region within this market, holding a 26.1% share in 2024.
- AI for Customer Service Market: This global market was valued at USD 12.10 billion in 2024 and is anticipated to grow to USD 117.87 billion by 2034, at a CAGR of 25.6% from 2025 to 2034. Another report states the global market size at USD 12.06 billion in 2024, projected to reach USD 47.82 billion by 2030, with a CAGR of 25.8%. North America held the largest share of the global AI for customer service market in 2024, with a market size of USD 4.35 billion, and is projected to reach USD 14.91 billion by 2030.
- Call Center AI Market: As a specific segment of AI for customer service, the global call center AI market was estimated at USD 1.99 billion in 2024 and is projected to reach USD 7.08 billion by 2030, growing at a CAGR of 23.8% from 2025 to 2030. Another source indicates the global market size was USD 2.3 billion in 2024, expected to reach USD 12.8 billion by 2033, with a CAGR of 21.31% during 2025-2033. North America dominated the global industry with a revenue share of over 39% in 2024. The U.S. market for Agentic AI in contact centers, a closely related category, was USD 14.63 billion in 2024.
- Digital Customer Engagement Market (Customer Engagement Solutions): The global digital customer engagement market is projected to reach USD 13.2 billion by 2033, growing at a CAGR of 15.70% from its 2025 valuation of USD 6.8 billion. More broadly, the global customer engagement solutions market was estimated at USD 23.45 billion in 2023 and is projected to reach USD 50.03 billion by 2030, with a CAGR of 11.8% from 2024 to 2030. North America dominated this market with a 38.2% share in 2023. The U.S. customer engagement solutions market alone was USD 7.17 billion in 2024 and is projected to reach around USD 21.75 billion by 2034.
AI Analysis | Feedback
LivePerson (LPSN) is focusing on several key areas to drive future revenue growth over the next two to three years. These strategies primarily revolve around the company's advanced conversational artificial intelligence (AI) offerings, strategic partnerships, and deepening relationships with its existing customer base.
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Increased Adoption and Expansion of Generative AI Solutions: LivePerson is heavily investing in its generative AI suite, including AI agents and AI orchestration, and expects this to be a significant revenue driver. The company has observed a 45% sequential increase in conversations powered by its generative AI suite in Q2 2025, with over 17% of all conversations on its platform leveraging at least one generative AI feature. New offerings like AI Studio and the Conversation Simulator are designed to enhance lead qualification, improve agent productivity, and reduce operational costs, directly contributing to customer ROI and LivePerson's revenue through increased usage and new deals.
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Expansion of Strategic Partnerships: LivePerson is forging and expanding strategic partnerships to broaden its market reach and integrate its solutions more deeply into enterprise ecosystems. Notably, expanded partnerships with companies like Google and Databricks are creating new momentum and opportunities for the company. The launch of an integration with Amazon Connect is also expected to enhance LivePerson's go-to-market strategy and customer engagement capabilities, potentially driving new customer acquisition and broader solution adoption.
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Growth in Average Revenue Per Customer (ARPC) through Existing Customer Expansions and Retention: While LivePerson has faced some customer cancellations and downsells, it has seen an increase in its trailing twelve-months average revenue per enterprise and mid-market customer (ARPC), which grew by 2.5% to $625,000 in Q4 2024. This growth is attributed to expansions with its largest customers and strong customer retention. LivePerson is observing increasing demand for its AI agents and orchestration from large enterprises, particularly in regulated industries, indicating opportunities for further expansion within its existing client base.
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Launch and Growth of New Product Offerings, including a Voice and Digital Strategy: Beyond its core messaging AI, LivePerson is innovating its product portfolio to capture new market segments. The company's CEO highlighted continued product innovation, including the launch of a "voice and digital strategy" in Q4 2024, alongside the strong adoption of generative AI features. This expansion into new modalities and comprehensive digital transformation solutions could open up new revenue streams and deepen engagement with customers seeking end-to-end conversational AI platforms.
AI Analysis | Feedback
Share Repurchases
- In March 2023, LivePerson repurchased approximately $157.5 million of its 0.75% Convertible Senior Notes due 2024, utilizing about $149.7 million in cash.
- This transaction accounted for the repurchase of approximately 68% of the outstanding 2024 notes.
Share Issuance
- In December 2020, LivePerson conducted a private offering of $450 million in 0% Convertible Senior Notes due 2026, with estimated net proceeds of approximately $439.6 million.
- An August 2025 deleveraging transaction involved exchanging $341.1 million of 2026 Convertible Senior Notes for a combination of cash, new secured notes, Series B Preferred Stock, and common stock, where the equity component represented 39.0% of LivePerson's fully diluted common stock post-exchange.
- A 1-for-15 reverse stock split was approved by stockholders in October 2025 and became effective on October 13, 2025, to reduce the number of outstanding shares.
Inbound Investments
- LivePerson received significant funding through a private offering of $450 million in 0% Convertible Senior Notes due 2026 in December 2020 from qualified institutional buyers.
- A transformative agreement with Lynrock Lake, LivePerson's largest noteholder, in June 2025 improved the company's capital structure, resulting in a $226 million debt reduction and capturing a $181 million debt discount for shareholders.
Capital Expenditures
- LivePerson's capital expenditures were $41.64 million in 2020, $45.70 million in 2021, $48.49 million in 2022, $28.66 million in 2023, and $25.14 million in 2024.
- For the trailing twelve months ending June 30, 2025, capital expenditures totaled $15.58 million.
- The primary focus of these capital expenditures is on technology, platform development, and infrastructure to support its conversational AI platform and digital customer experience solutions.
Latest Trefis Analyses
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Research & Analysis
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Peer Comparisons for LivePerson
| Peers to compare with: |
Financials
| Median | |
|---|---|
| Name | |
| Mkt Price | 51.32 |
| Mkt Cap | 158.8 |
| Rev LTM | 56,496 |
| Op Inc LTM | 7,584 |
| FCF LTM | 7,327 |
| FCF 3Y Avg | 7,366 |
| CFO LTM | 8,590 |
| CFO 3Y Avg | 8,697 |
Growth & Margins
| Median | |
|---|---|
| Name | |
| Rev Chg LTM | 5.2% |
| Rev Chg 3Y Avg | 2.2% |
| Rev Chg Q | 8.3% |
| QoQ Delta Rev Chg LTM | 2.0% |
| Op Mgn LTM | 12.1% |
| Op Mgn 3Y Avg | 11.9% |
| QoQ Delta Op Mgn LTM | 0.2% |
| CFO/Rev LTM | 14.6% |
| CFO/Rev 3Y Avg | 17.1% |
| FCF/Rev LTM | 11.6% |
| FCF/Rev 3Y Avg | 12.1% |
Price Behavior
| Market Price | $4.11 | |
| Market Cap ($ Bil) | 0.0 | |
| First Trading Date | 04/07/2000 | |
| Distance from 52W High | -83.5% | |
| 50 Days | 200 Days | |
| DMA Price | $5.30 | $10.60 |
| DMA Trend | down | down |
| Distance from DMA | -22.5% | -61.2% |
| 3M | 1YR | |
| Volatility | 2,675.8% | 1,336.5% |
| Downside Capture | 439.80 | 278.81 |
| Upside Capture | -57.64 | 113.47 |
| Correlation (SPY) | 24.3% | 9.9% |
| 1M | 2M | 3M | 6M | 1Y | 3Y | |
|---|---|---|---|---|---|---|
| Beta | 1.68 | 59.27 | 52.15 | 33.14 | 6.56 | 4.57 |
| Up Beta | -4.15 | 237.74 | 219.97 | 117.09 | 9.45 | 7.09 |
| Down Beta | -2.80 | 1.81 | 0.82 | 2.18 | 1.29 | 1.62 |
| Up Capture | 235% | 1% | -36% | 134% | 131% | 218% |
| Bmk +ve Days | 13 | 26 | 39 | 74 | 142 | 427 |
| Stock +ve Days | 10 | 20 | 29 | 59 | 110 | 341 |
| Down Capture | 412% | 351% | 418% | 315% | 153% | 112% |
| Bmk -ve Days | 7 | 16 | 24 | 52 | 107 | 323 |
| Stock -ve Days | 10 | 22 | 32 | 64 | 134 | 391 |
[1] Upside and downside betas calculated using positive and negative benchmark daily returns respectively
Based On 1-Year Data
| Comparison of LPSN With Other Asset Classes (Last 1Y) | |||||||
|---|---|---|---|---|---|---|---|
| LPSN | Sector ETF | Equity | Gold | Commodities | Real Estate | Bitcoin | |
| Annualized Return | -67.6% | 25.0% | 17.8% | 72.1% | 8.6% | 4.4% | -8.2% |
| Annualized Volatility | 1,325.9% | 27.5% | 19.4% | 19.3% | 15.2% | 17.0% | 35.0% |
| Sharpe Ratio | 0.87 | 0.79 | 0.72 | 2.70 | 0.34 | 0.09 | -0.08 |
| Correlation With Other Assets | 10.5% | 9.8% | 10.9% | 8.8% | 5.7% | 1.5% | |
ETFs used for asset classes: Sector ETF = XLK, Equity = SPY, Gold = GLD, Commodities = DBC, Real Estate = VNQ, and Bitcoin = BTCUSD
Smart multi-asset allocation framework can stack odds in your favor. Learn How
Based On 5-Year Data
| Comparison of LPSN With Other Asset Classes (Last 5Y) | |||||||
|---|---|---|---|---|---|---|---|
| LPSN | Sector ETF | Equity | Gold | Commodities | Real Estate | Bitcoin | |
| Annualized Return | -65.9% | 18.8% | 14.7% | 18.7% | 11.5% | 4.6% | 30.8% |
| Annualized Volatility | 599.8% | 24.7% | 17.1% | 15.5% | 18.7% | 18.9% | 48.6% |
| Sharpe Ratio | 0.31 | 0.69 | 0.70 | 0.97 | 0.50 | 0.16 | 0.57 |
| Correlation With Other Assets | 9.5% | 9.1% | 7.4% | 4.0% | 6.1% | 2.8% | |
ETFs used for asset classes: Sector ETF = XLK, Equity = SPY, Gold = GLD, Commodities = DBC, Real Estate = VNQ, and Bitcoin = BTCUSD
Smart multi-asset allocation framework can stack odds in your favor. Learn How
Based On 10-Year Data
| Comparison of LPSN With Other Asset Classes (Last 10Y) | |||||||
|---|---|---|---|---|---|---|---|
| LPSN | Sector ETF | Equity | Gold | Commodities | Real Estate | Bitcoin | |
| Annualized Return | -28.0% | 22.5% | 14.8% | 15.3% | 7.0% | 5.3% | 69.2% |
| Annualized Volatility | 425.9% | 24.2% | 18.0% | 14.7% | 17.6% | 20.8% | 55.8% |
| Sharpe Ratio | 0.28 | 0.85 | 0.71 | 0.86 | 0.32 | 0.22 | 0.90 |
| Correlation With Other Assets | 9.5% | 8.7% | 5.4% | 4.1% | 5.7% | 2.5% | |
ETFs used for asset classes: Sector ETF = XLK, Equity = SPY, Gold = GLD, Commodities = DBC, Real Estate = VNQ, and Bitcoin = BTCUSD
Smart multi-asset allocation framework can stack odds in your favor. Learn How
Earnings Returns History
Expand for More| Forward Returns | |||
|---|---|---|---|
| Earnings Date | 1D Returns | 5D Returns | 21D Returns |
| 11/10/2025 | 14.5% | 2.5% | 1.3% |
| 8/11/2025 | -18.9% | -15.1% | -22.5% |
| 3/5/2025 | -16.0% | -15.2% | -32.1% |
| 11/7/2024 | -28.2% | -32.8% | -26.2% |
| 7/31/2024 | -5.4% | -2.1% | 5.4% |
| 5/8/2024 | -8.6% | 27.4% | 1.7% |
| 2/28/2024 | -47.1% | -57.9% | -58.4% |
| 11/8/2023 | -11.1% | 5.9% | 12.4% |
| ... | |||
| SUMMARY STATS | |||
| # Positive | 7 | 9 | 9 |
| # Negative | 14 | 12 | 12 |
| Median Positive | 19.0% | 13.4% | 5.4% |
| Median Negative | -17.5% | -15.2% | -28.1% |
| Max Positive | 40.3% | 54.9% | 44.5% |
| Max Negative | -57.7% | -58.1% | -62.8% |
SEC Filings
Expand for More| Report Date | Filing Date | Filing |
|---|---|---|
| 9302025 | 11132025 | 10-Q 9/30/2025 |
| 6302025 | 8132025 | 10-Q 6/30/2025 |
| 3312025 | 5082025 | 10-Q 3/31/2025 |
| 12312024 | 3142025 | 10-K 12/31/2024 |
| 9302024 | 11082024 | 10-Q 9/30/2024 |
| 6302024 | 8072024 | 10-Q 6/30/2024 |
| 3312024 | 5102024 | 10-Q 3/31/2024 |
| 12312023 | 3042024 | 10-K 12/31/2023 |
| 9302023 | 11092023 | 10-Q 9/30/2023 |
| 6302023 | 8092023 | 10-Q 6/30/2023 |
| 3312023 | 5112023 | 10-Q 3/31/2023 |
| 12312022 | 3162023 | 10-K 12/31/2022 |
| 9302022 | 11082022 | 10-Q 9/30/2022 |
| 6302022 | 8092022 | 10-Q 6/30/2022 |
| 3312022 | 5102022 | 10-Q 3/31/2022 |
| 12312021 | 2282022 | 10-K 12/31/2021 |
External Quote Links
| Y Finance | Barrons |
| TradingView | Morningstar |
| SeekingAlpha | ValueLine |
| Motley Fool | Robinhood |
| CNBC | Etrade |
| MarketWatch | Unusual Whales |
| YCharts | Perplexity Finance |
| FinViz |
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