Here are 1-3 brief analogies for Crexendo (CXDO):

1. Think of it as RingCentral meets GoDaddy for business services.

2. Essentially, it's like Zoom Phone for businesses, combined with web hosting and professional services similar to GoDaddy.

• Cloud Telecommunications Services: Core services for transmitting voice signals over the internet or cloud using IP technology.
• Unified Communications as a Service (UCaaS): Integrated solutions combining voice, video, messaging, and collaboration tools.
• Call Center Services: Cloud-based solutions designed to manage customer interactions and support operations.
• Collaboration Services: Tools and platforms facilitating team communication and project cooperation.
• Broadband Internet Resale: Providing high-speed internet access to businesses by reselling existing services.
• Cloud Telecommunications Equipment Sales & Lease: Offering hardware and software necessary for cloud telecommunication systems through sales and leasing.
• Website Hosting: Services for storing and making websites accessible on the internet.
• Professional Web Services: Various other specialized services related to website development, management, or digital presence.

Crexendo, Inc. (CXDO) primarily sells its cloud communication, unified communications as a service, call center, collaboration, and web services to other businesses.

Due to the nature of its business providing services to a broad base of clients, Crexendo does not publicly disclose the names of its major customer companies.

Jeffrey G. Korn, Chief Executive Officer and Executive Chairman of the Board of Directors

Jeffrey G. Korn has served on the Crexendo executive team for over 20 years, most recently as Chief Legal Officer. He was instrumental in guiding Crexendo's successful transformation into a leading provider in the telecommunications industry and helped change the company's business model from B2C to B2B. Prior to joining Crexendo, he served as Chief Legal Officer and a member of the Board of Directors of Prosoft Training (formerly a Nasdaq Company). He was also previously a partner in a commercial litigation and business services law firm. Korn has served on the boards of several other public companies and currently holds positions on numerous private boards.

Ronald Vincent, Chief Financial Officer

Ronald Vincent has been the Chief Financial Officer of Crexendo, Inc. since May 2012.

Doug Gaylor, President and Chief Operating Officer

Doug Gaylor serves as President and Chief Operating Officer for Crexendo, a role he has held since May 2012, after joining the company in 2009 as Vice President of Sales. With over 30 years in the telecom industry, he is a subject matter expert in hosted telecom, network services, PBX and Key Systems, Call Centers, and Managed Services. Prior to joining Crexendo, he held positions of increasing responsibility, culminating with the position of Senior Vice President at Inter-Tel/Mitel, where he was originally hired in 1987. At Inter-Tel, he was responsible for overseeing sales efforts in the Western United States, where yearly sales for his region reached over $175,000,000 annually.

Jon Brinton, Chief Revenue Officer

Jon Brinton has served as Crexendo's Chief Revenue Officer since November 2020. He brings over 25 years of experience in the technology industry. Prior to his tenure at Crexendo, Brinton held key leadership positions, notably as VP of North America Channel at Avaya, where he successfully navigated the transition to Cloud-based solutions, culminating in over $1 billion in annual sales. He also served in various Senior Executive roles at Mitel, playing a pivotal role in establishing the company as the second-largest global provider of Unified Communications as a Service (UCaaS) and leading its Cloud Division from 2011 to attain the number #2 Global Market share position for UCaaS Users globally. His career journey began at Inter-Tel, where he led the expansion of the NetSolutions Division, which was later acquired by Mitel. Before joining Inter-Tel, he was the President and primary stockholder of Network Services Agency, Inc., a telecommunications agency business that Inter-Tel acquired in 1999. He previously worked with CEO Steve Mihaylo and COO Doug Gaylor at Inter-Tel before its sale to Mitel for over $700 million in 2007, and he left Mitel after it was acquired by a private equity firm.

Anand Buch, Chief Strategy Officer | General Manager, Software Division

Anand Buch oversees Crexendo's Software Solutions division and the company's strategic direction. He previously co-founded and led NetSapiens as CEO, a cloud-based communications platform software company. Under his tenure, NetSapiens grew to almost two million users and received numerous industry awards. Crexendo acquired NetSapiens in 2021, and as the General Manager of the division, he has since grown the platform to over four and a half million users.

Key Business Risks for Crexendo (CXDO)

1. Slower Than Expected Operating Leverage and Lack of Consistent Profitability: Crexendo has exhibited stable but relatively low operating margins (6-7%) despite being a software business. The company has reported negative operating income since 2021, and there is a risk that expenses could remain high, preventing meaningful operating leverage and potentially requiring the company to raise additional finances, which could dilute shareholder value.
2. Intense Competition: The cloud communications and Unified Communications as a Service (UCaaS) market is highly competitive. Crexendo faces significant competition from established players such as RingCentral, 8x8, Vonage, and larger technology companies like Amazon Web Services, Microsoft Azure, and Google Cloud Platform. This competitive landscape can exert pressure on pricing, market share, and long-term revenue growth.
3. Declining Product Revenue and Challenges in the Telecom Segment: While Crexendo's software solutions segment has shown growth, the company has experienced a decline in product revenue and faces challenges within its traditional telecom services segment. This indicates an imbalance in revenue streams and potential struggles in a portion of its business, which could affect overall financial performance.

The rise of all-in-one website building and hosting platforms (e.g., Wix, Squarespace, Webflow, Shopify) that bundle website creation, design, e-commerce, and hosting into a single, user-friendly service poses a clear emerging threat to Crexendo's Web Services segment. These platforms can diminish the need for traditional website hosting and the "other professional services" offered by Crexendo as businesses increasingly opt for integrated solutions that simplify their online presence management.

Crexendo, Inc. (CXDO) operates in several key addressable markets, primarily focusing on cloud communication, unified communications, call center solutions, and web services. Here are the estimated market sizes for their main products and services:

Unified Communications as a Service (UCaaS)

• The global Unified Communications as a Service (UCaaS) market was valued at USD 66.42 billion in 2025 and is projected to grow to USD 276.9 billion by 2034, exhibiting a CAGR of 17.10% during the forecast period.
• Another source estimates the global UCaaS market size at USD 79.39 billion in 2024, expected to reach USD 270.32 billion by 2032 with a CAGR of 16.55%.
• The North American UCaaS market is a significant contributor, holding a 42.30% share globally in 2025, and the U.S. market alone is projected to reach USD 18.111 billion by 2026. North America accounted for over 33.98% of the global UCaaS market revenue in 2024.

Contact Center as a Service (CCaaS)

• The global Contact Center as a Service (CCaaS) market size was valued at USD 7.08 billion in 2025 and is projected to grow to USD 30.15 billion by 2034, at a CAGR of 17.40%.
• Other estimates place the global CCaaS market size at USD 6.08 billion in 2024, expected to reach USD 29.53 billion by 2033 with a CAGR of 19.2%, or USD 7.27 billion in 2024, projected to reach USD 27.51 billion by 2032 with a CAGR of 18.10%.
• North America dominated the global CCaaS market with a 39.00% share in 2025 and held the largest share of 34.7% in 2024. The U.S. Contact Center as a Service market generated USD 1,558.6 million in revenue in 2024 and is expected to reach USD 4,142.0 million by 2030, growing at a CAGR of 18.3% from 2025 to 2030.

Web Services (Web Hosting)

• The global web hosting market is projected to grow from USD 125.36 billion in 2025 to USD 355.81 billion by 2029 at a compound annual growth rate (CAGR) of 23.6%. Other reports indicate a global market size of USD 137.73 billion in 2025, reaching USD 389.52 billion by 2034 with a CAGR of 12.25%, or USD 149.30 billion in 2025, projected to reach USD 661 billion by 2034 with a CAGR of 17.80%.
• North America is expected to lead the global web hosting market with a 39% share in 2025, or 41.00% in 2025. The U.S. web hosting market is projected to hit USD 127.17 billion by 2029 and is expected to reach an estimated value of USD 133.46 billion by 2032.

Here are 3-5 expected drivers of future revenue growth for Crexendo (CXDO) over the next 2-3 years:

1. Strategic Acquisitions: The recent acquisition of Estech Systems (ESI) for $35 million is expected to significantly boost Crexendo's revenue, earnings, and cash flow. Management anticipates this acquisition will accelerate the company's path to a $100 million annual revenue run rate.
2. Growth in Software Solutions: Crexendo has demonstrated robust performance in its Software Solutions segment, with an 18% year-over-year increase in revenue for Q4 2025 and a 27% increase for the full year 2025. This focus on software is expected to continue driving revenue growth.
3. Artificial Intelligence (AI) Offerings: The company is aggressively advancing its AI strategy, with its CAIRO solution poised to transform the SMB market. Crexendo believes CAIRO has the potential to significantly increase its average revenue per account by over 25%.
4. Expanding User Base and Customer Growth: Crexendo has successfully expanded its user base, growing from 4 million to over 7 million end-users in under three years, marking a 75% growth. Continued customer acquisition and expanding market presence are anticipated to fuel revenue.
5. International Expansion: Crexendo is pursuing international growth, having added its first customer in Africa and identifying further potential in EMEA and other regions. While currently representing less than 10% of total revenue, international sales are growing rapidly and present a long-term organic growth runway.

Share Issuance

• Crexendo's outstanding common stock increased from 27,901,072 shares as of February 28, 2025, to 31,152,603 shares as of February 28, 2026.
• In March 2026, Crexendo issued $7.7 million in common stock as part of the payment for the acquisition of Estech Systems (ESI).

Outbound Investments

• In March 2026, Crexendo acquired Estech Systems (ESI) for $35 million.
• The acquisition of ESI was funded with $27.3 million in cash and $7.7 million in common stock.
• ESI contributed approximately $26 million in revenue in 2025 and is expected to increase Crexendo's revenue by nearly 40%.

Capital Expenditures

• Cash used in investing activities, which typically includes capital expenditures, was approximately $(18) thousand for the year ended December 31, 2025, compared to $(27) thousand for the year ended December 31, 2024.
• Purchases of property, plant, and equipment were $18,000 in Q4 2025.
• The CFO indicated no anticipated large capital improvements for 2026 that would significantly impact free cash flow.