Yext (symbol: YEXT) can be described with the following analogies:

• It's like Salesforce for a company's public facts, ensuring consistent information across Google, Yelp, and other online platforms.
• It's also like ChatGPT for a company's own website search, enabling customers to ask natural language questions and get direct answers.

• Yext Listings: A service that manages and synchronizes a business's essential information across hundreds of global digital properties, including search engines, maps, and directories.
• Yext Pages: A service for creating and optimizing customizable, SEO-friendly landing pages for specific business entities, locations, or services.
• Yext Reviews: A service that centralizes the monitoring, generation, and response to customer reviews across multiple online platforms to build brand reputation.
• Yext Search (Answers Platform): An AI-powered search service that allows businesses to provide direct, accurate answers to user questions on their own websites, apps, and other digital properties.

These services collectively fall under Digital Knowledge Management, Enterprise Search, and Customer Experience Management.

Major Customers of Yext (YEXT)

Yext primarily sells its enterprise search and digital knowledge management platform to other companies (B2B). Its customers are typically large, multi-location businesses and brands across various industries that leverage Yext's platform to manage their online presence, improve search discoverability, and provide accurate answers to customer questions.

While Yext serves thousands of enterprise clients globally, some prominent examples of companies that publicly use Yext's services and represent its customer base include:

• Bank of America (Symbol: BAC) - Financial Services
• CVS Health (Symbol: CVS) - Healthcare & Retail Pharmacy
• T-Mobile (Symbol: TMUS) - Telecommunications
• McDonald's (Symbol: MCD) - Food Service/Quick Service Restaurants
• Ford Motor Company (Symbol: F) - Automotive
• Marriott International (Symbol: MAR) - Hospitality
• Best Buy (Symbol: BBY) - Retail

• Amazon (AMZN)
• Alphabet (GOOGL)

Michael Walrath, Chief Executive Officer; Chairman of the Board

Michael Walrath has been the Chief Executive Officer of Yext since 2022 and the Chairman of the Board since 2011. He co-founded Right Media in 2003, serving as its Chairman and CEO until its acquisition by Yahoo! in 2007. At Yahoo!, he was responsible for the operation of the global advertising marketplaces organization. Mr. Walrath also co-founded and was Chairman of Moat Inc., which Oracle acquired in April 2017. Additionally, he co-founded WGI Group, LLC, an investment firm focused on providing growth capital to early and expansion-stage startups in enterprise software, consumer internet, and digital media industries.

Darryl Bond, Chief Financial Officer; Chief Accounting Officer

Darryl Bond has served as Yext's Chief Financial Officer since 2022 and previously as Chief Accounting Officer starting in 2017. He joined Yext in 2015 as the Corporate Controller and played a significant role in the company's initial public offering (IPO) in 2017. Before his tenure at Yext, Mr. Bond worked with Ernst & Young LLP from 2002 to 2014, gaining extensive experience in both audit and transaction advisory practices.

Yvette Martinez-Rea, Chief Operating Officer; Executive Vice President - Corporate Development

Yvette Martinez-Rea is the Chief Operating Officer and Executive Vice President of Corporate Development at Yext, a position she has held since 2023. Her prior experience includes serving as Vice President of Sponsorships and Strategic Partnerships at Verizon, and holding influential roles at ESL North America, Violet Grey, and Yahoo.

Jason LaFollette, Executive Vice President; Chief Technology Officer

Jason LaFollette serves as Yext's Executive Vice President and Chief Technology Officer, overseeing the company's technology strategy and execution. He joined Yext in 2014. Previously, Mr. LaFollette was the Chief Technology Officer and co-founder of Citrrus and also held the role of VP of Technology at Datran Media.

Brian Distelburger, Co-Founder and Director

Brian Distelburger co-founded Yext in 2006 and serves as a Director. He was instrumental in shaping the company's strategic direction and previously held roles as President and Chief Operating Officer, running Yext's international revenue division and overseeing global sales and customer relationships. Prior to founding Yext, Mr. Distelburger started another technology company and also served as Chairman at Food Genius Inc.

Key Risks to Yext (YEXT)

Yext, Inc. (YEXT) faces several significant risks to its business, primarily stemming from intense market competition, challenges with customer retention and product quality, and difficulties in scaling its sales force coupled with restrictive credit facility covenants.

The most significant risk to Yext is the intense and fragmented competitive landscape within the SEO, digital presence management, and local search optimization markets. Yext operates in a highly competitive environment with numerous rivals, including free offerings from major players like Google Business Profile (now Google Business Profile). Other direct competitors include companies such as SOCi, Semrush, Ahrefs, BrightLocal, Conductor, BrightEdge, Moz, Chatmeter, Synup, Birdeye, Reputation, and Vendasta. Yext holds a relatively small market share of 4.14% in the SEO and SEM category, significantly outranked by Google Ads with 68.42%. This intense competition contributes to pricing pressure, difficulties in securing long-term customer commitments, and impacts overall revenue growth and profitability.

A second key risk is high customer churn and dissatisfaction with product quality. Yext has experienced declining net retention rates, falling to 97%, indicating a struggle to retain and grow its customer base. A primary driver of this churn is reported dissatisfaction with the core Listings product, with customers citing inaccurate and outdated business information and poor customer service. These product quality issues directly hinder revenue growth and prevent the company from reaching its full market potential.

Finally, Yext faces risks related to its ability to effectively expand its sales force and navigate restrictive credit facility covenants. The company's revenue growth is heavily reliant on its sales team, and Yext has historically encountered challenges in recruiting and retaining a sufficient number of sales personnel. A failure to scale its sales force adequately could impede the execution of its business plan and limit market penetration. Additionally, Yext's credit facility includes restrictive covenants that can limit its operational and financial flexibility, potentially impacting its ability to transfer assets, make acquisitions, issue dividends, or incur further debt. There is also no guarantee that Yext will generate enough cash flow to meet its financial covenants or debt obligations.

The rapid proliferation and increasing commoditization of large language models (LLMs) and generative AI capabilities present a clear emerging threat to Yext, particularly concerning its AI-powered Search and Chat products. While Yext has invested heavily in leveraging AI to provide sophisticated internal site search and customer support chatbots for businesses, the widespread availability of powerful, easy-to-integrate LLM APIs (e.g., OpenAI, Google Cloud's Gemini, Microsoft Azure's OpenAI Service, and various open-source models) means:

• **Lower barriers to entry for competitors:** Numerous new and existing software vendors can now readily build and offer similar AI search and chat solutions, intensifying competition and potentially pressuring Yext's pricing and market share.
• **Increased "build-your-own" capacity for enterprises:** Businesses can more easily integrate and customize off-the-shelf LLM solutions directly into their operations, potentially bypassing the need for a third-party vendor like Yext for these specific functionalities. This empowers enterprises to develop proprietary AI solutions tailored to their unique data and requirements.

This trend directly challenges Yext's ability to differentiate its AI offerings and maintain its competitive edge in a rapidly evolving market where the underlying AI technology is becoming increasingly accessible and less proprietary.

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Here are 3-5 expected drivers of future revenue growth for Yext (YEXT) over the next 2-3 years:

1. Strategic Acquisitions and Integrations: The acquisition and successful integration of Hearsay Systems is a significant driver, contributing to Annual Recurring Revenue (ARR) and enhancing Yext's social capabilities for its combined customer base. This integration is expected to continue driving top-line growth.
2. AI-Powered Product Innovation and Platform Evolution: Yext is accelerating product innovation, particularly with AI-driven solutions, to address the evolving landscape of fragmented search and generative AI. New products like Yext Scout are anticipated to open up new opportunities and drive future growth by helping customers navigate the complexities of this environment.
3. Enhanced Sales Productivity and Customer Retention: The company is focusing on improving sales productivity and operating efficiency to foster more efficient ARR growth. This is supported by increasing gross and net retention rates across both direct and reseller channels, indicating improved customer satisfaction and potential for expansion within the existing customer base.
4. Growth in Direct Customer Base and "Boomerang" Customers: Yext is experiencing competitive wins and upsells in its direct business. Furthermore, the company is observing an acceleration of "boomerang" customers, indicating a successful strategy in re-engaging past clients and attracting new direct customers.
5. Expansion into Key Industry Verticals: Yext is gaining momentum in specific industry verticals, such as healthcare and financial services. This growth is driven by industry-specific factors, suggesting a targeted approach to market expansion that could yield increased revenue.

Share Repurchases

• In March 2022, Yext announced a share repurchase program authorizing the company to repurchase up to $100 million of its outstanding common stock.
• The Board of Directors increased the share repurchase authorization by an additional $50 million in September 2023 and again by another $50 million in March 2025, bringing the total authorized for repurchases to $200 million over the past few years.
• As of January 31, 2025, Yext had purchased 19,512,448 shares for a total cost of $118.1 million since the program's inception.

Share Issuance

• Proceeds from the exercise of stock options were $19.2 million for the fiscal year ended January 31, 2022.
• For the fiscal year ended January 31, 2023, proceeds from the exercise of stock options were $0.7 million.

Inbound Investments

• In May 2025, Yext secured a $200 million senior secured term loan facility with funds and accounts managed by BlackRock, providing enhanced flexibility for growth initiatives and strategic acquisitions.

Outbound Investments

• Yext acquired Schema App and KnowledgeTags to integrate advanced SEO and AI capabilities into its platform.
• The company completed the integrations and final accounting for the Hearsay acquisition (closed August 1, 2024) and the Places Scout acquisition (closed February 7, 2025).
• The $200 million debt facility obtained in May 2025 is intended to support strategic acquisitions.

Capital Expenditures

• Capital expenditures were $65.1 million for the fiscal year ended January 31, 2021, primarily related to the new corporate headquarters in New York, NY.
• For the fiscal year ended January 31, 2022, capital expenditures amounted to $13.4 million, largely for the new corporate headquarters.
• Yext's capital expenditures were $6.2 million for the fiscal year ended January 31, 2023, and $5.4 million for the nine months ended October 31, 2023.