Zoom Communications (ZM)


Market Price (8/4/2026): $97.84 | Market Cap: $28.8 BilSector: Information Technology | Industry: Application Software

Zoom Communications (ZM)


Market Price (8/4/2026): $97.84
Market Cap: $28.8 Bil
Sector: Information Technology
Industry: Application Software

Investment Highlights Why It Matters Detailed financial logic regarding cash flow yields vs trend-riding momentum.

0

Attractive yield
Total YieldTotal Yield = Earnings Yield + Dividend Yield, Earnings Yield = Net Income / Market Cap Dividend Yield = Total Dividends / Market Cap is 7.2%, FCF Yield is 6.8%

Cash is significant % of market cap
Net D/ENet Debt/Equity. Debt net of cash. Negative indicates net cash. Equity is taken as the Market Capitalization is -26%

Attractive cash flow generation
CFO/Rev LTMCash Flow from Operations / Revenue (Sales), Last Twelve Months (LTM) is 41%, FCF/Rev LTMFree Cash Flow / Revenue (Sales), Last Twelve Months (LTM) is 40%, CFO LTM is 2.0 Bil

Stock buyback support
Stock Buyback 3Y Total is 3.1 Bil

Low stock price volatility
Vol 12M is 44%

Megatrend and thematic drivers
Megatrends include Cloud Computing, Digital Health & Telemedicine, and Future of Work. Themes include Software as a Service (SaaS), Show more.

Weak multi-year price returns
3Y Excs Rtn is -32%

Significant share based compensation
SBC/Rev LTMShare Based Compensation / Revenue (Sales), Last Twelve Months (LTM) is 15%

Key risks
ZM key risks include [1] eroding customer retention due to intense competition from bundled tech giants, Show more.

0 Attractive yield
Total YieldTotal Yield = Earnings Yield + Dividend Yield, Earnings Yield = Net Income / Market Cap Dividend Yield = Total Dividends / Market Cap is 7.2%, FCF Yield is 6.8%
1 Cash is significant % of market cap
Net D/ENet Debt/Equity. Debt net of cash. Negative indicates net cash. Equity is taken as the Market Capitalization is -26%
2 Attractive cash flow generation
CFO/Rev LTMCash Flow from Operations / Revenue (Sales), Last Twelve Months (LTM) is 41%, FCF/Rev LTMFree Cash Flow / Revenue (Sales), Last Twelve Months (LTM) is 40%, CFO LTM is 2.0 Bil
3 Stock buyback support
Stock Buyback 3Y Total is 3.1 Bil
4 Low stock price volatility
Vol 12M is 44%
5 Megatrend and thematic drivers
Megatrends include Cloud Computing, Digital Health & Telemedicine, and Future of Work. Themes include Software as a Service (SaaS), Show more.
6 Weak multi-year price returns
3Y Excs Rtn is -32%
7 Significant share based compensation
SBC/Rev LTMShare Based Compensation / Revenue (Sales), Last Twelve Months (LTM) is 15%
8 Key risks
ZM key risks include [1] eroding customer retention due to intense competition from bundled tech giants, Show more.

ZM in ETFs

Weight = ZM's share of each fund

VTI0.03%
ITOT0.04%
IWB0.04%
VTV0.08%
VO0.21%
IGV0.91%
COWZ0.55%
VLUE0.38%
+16 more covered ETFs

Valuation & Metrics

Price Chart

Why The Stock Moved

Qualitative Assessment

AI Analysis | Feedback

Updated on 8/1/2026

Zoom Communications (ZM) stock has remained largely at the same level since 4/30/2026 because of the following key factors:

1. Moderate Revenue Growth and Conservative Outlook.

Despite exceeding its own guidance with fiscal Q1 2027 revenue of $1,239.0 million, representing a 5.5% year-over-year increase (fiscal Q1 2027 ended April 30, 2026, with results reported on May 21, 2026), Zoom's updated full fiscal year 2027 revenue guidance of $5.08 billion to $5.09 billion indicates a more moderate year-over-year growth rate of approximately 4.4% at the midpoint. This tempered outlook, suggesting a continued maturation of its growth trajectory, likely curbed significant upward momentum in the stock.

2. Balancing Enterprise Momentum with Stabilizing Online Segment.

Zoom demonstrated solid performance in its Enterprise segment during fiscal Q1 2027, with revenue growing 7.2% year over year to $755.7 million, and the trailing 12-month net dollar expansion rate for Enterprise customers increasing to 99%. However, growth in the Online segment was lower at 2.8% year over year, accompanied by an average monthly churn of 3.0%. The mixed performance, characterized by strong enterprise adoption but ongoing stability challenges in the online sector, contributed to the stock remaining largely level.

Show more
Updated on 8/1/2026

Zoom Communications (ZM) stock has remained largely at the same level since 4/30/2026 because of the following key factors:

1. Moderate Revenue Growth and Conservative Outlook.

Despite exceeding its own guidance with fiscal Q1 2027 revenue of $1,239.0 million, representing a 5.5% year-over-year increase (fiscal Q1 2027 ended April 30, 2026, with results reported on May 21, 2026), Zoom's updated full fiscal year 2027 revenue guidance of $5.08 billion to $5.09 billion indicates a more moderate year-over-year growth rate of approximately 4.4% at the midpoint. This tempered outlook, suggesting a continued maturation of its growth trajectory, likely curbed significant upward momentum in the stock.

2. Balancing Enterprise Momentum with Stabilizing Online Segment.

Zoom demonstrated solid performance in its Enterprise segment during fiscal Q1 2027, with revenue growing 7.2% year over year to $755.7 million, and the trailing 12-month net dollar expansion rate for Enterprise customers increasing to 99%. However, growth in the Online segment was lower at 2.8% year over year, accompanied by an average monthly churn of 3.0%. The mixed performance, characterized by strong enterprise adoption but ongoing stability challenges in the online sector, contributed to the stock remaining largely level.

3. Strategic AI Investments and Product Expansion Yet to Fully Materialize.

The company is actively pursuing growth through strategic investments in artificial intelligence and an expanded product portfolio, highlighted by a 184% year-over-year increase in AI Companion paid users and My Notes reaching 1.5 million licensed users within four months of its launch in fiscal Q1 2027. While these innovations are promising for long-term growth, the market appears to be awaiting more substantial evidence of accelerated and widespread revenue generation from these newer initiatives before significantly re-rating the stock.

4. Notable Insider Selling Activity.

During the period, there was significant insider selling activity. For instance, CEO Eric Yuan sold 57,824 Class A shares over July 13–14, 2026, totaling approximately $5.29 million, under a Rule 10b5-1 trading plan. Such substantial insider selling, even when pre-planned, can be perceived by investors as a signal that the company's leadership does not anticipate strong near-term stock appreciation, thereby contributing to the stock's constrained movement.

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Stock Movement Drivers

Fundamental Drivers

The 1.1% change in ZM stock from 4/30/2026 to 8/3/2026 was primarily driven by a 7.6% change in the company's Net Income Margin (%).
(LTM values as of)43020268032026Change
Stock Price ($)97.1598.251.1%
Change Contribution By: 
Total Revenues ($ Mil)4,8694,9331.3%
Net Income Margin (%)39.0%42.0%7.6%
P/E Multiple15.214.0-7.9%
Shares Outstanding (Mil)2972940.7%
Cumulative Contribution1.1%

LTM = Last Twelve Months as of date shown

Market Drivers

4/30/2026 to 8/3/2026
ReturnCorrelation
ZM1.1% 
Market (SPY)5.4%11.6%
Sector (XLK)11.6%7.4%

Fundamental Drivers

The 6.7% change in ZM stock from 1/31/2026 to 8/3/2026 was primarily driven by a 26.6% change in the company's Net Income Margin (%).
(LTM values as of)13120268032026Change
Stock Price ($)92.1098.256.7%
Change Contribution By: 
Total Revenues ($ Mil)4,8064,9332.6%
Net Income Margin (%)33.2%42.0%26.6%
P/E Multiple17.314.0-19.1%
Shares Outstanding (Mil)2992941.4%
Cumulative Contribution6.7%

LTM = Last Twelve Months as of date shown

Market Drivers

1/31/2026 to 8/3/2026
ReturnCorrelation
ZM6.7% 
Market (SPY)9.8%22.2%
Sector (XLK)23.9%19.3%

Fundamental Drivers

The 32.7% change in ZM stock from 7/31/2025 to 8/3/2026 was primarily driven by a 88.2% change in the company's Net Income Margin (%).
(LTM values as of)73120258032026Change
Stock Price ($)74.0598.2532.7%
Change Contribution By: 
Total Revenues ($ Mil)4,6994,9335.0%
Net Income Margin (%)22.3%42.0%88.2%
P/E Multiple21.514.0-35.1%
Shares Outstanding (Mil)3052943.6%
Cumulative Contribution32.7%

LTM = Last Twelve Months as of date shown

Market Drivers

7/31/2025 to 8/3/2026
ReturnCorrelation
ZM32.7% 
Market (SPY)20.9%27.2%
Sector (XLK)36.1%21.7%

Fundamental Drivers

The 33.9% change in ZM stock from 7/31/2023 to 8/3/2026 was primarily driven by a 33694.9% change in the company's Net Income Margin (%).
(LTM values as of)73120238032026Change
Stock Price ($)73.3598.2533.9%
Change Contribution By: 
Total Revenues ($ Mil)4,4254,93311.5%
Net Income Margin (%)0.1%42.0%33694.9%
P/E Multiple3,941.814.0-99.6%
Shares Outstanding (Mil)2952940.3%
Cumulative Contribution33.9%

LTM = Last Twelve Months as of date shown

Market Drivers

7/31/2023 to 8/3/2026
ReturnCorrelation
ZM33.9% 
Market (SPY)71.4%37.7%
Sector (XLK)103.4%32.4%

Return vs. Risk

Price Returns Compared

 202120222023202420252026Total [1]
Returns
ZM Return-45%-63%6%13%6%11%-72%
Peers Return25%-44%44%20%15%25%77%
S&P 500 Return27%-19%24%23%16%9%99%

Monthly Win Rates [3]
ZM Win Rate42%25%50%58%67%62% 
Peers Win Rate65%25%57%60%55%40% 
S&P 500 Win Rate75%42%67%75%67%38% 

Max Drawdowns [4]
ZM Max Drawdown-59%-65%-30%-23%-25%-26% 
Peers Max Drawdown-21%-50%-22%-22%-29%-27% 
S&P 500 Max Drawdown-5%-25%-10%-8%-19%-9% 


[1] Cumulative total returns since the beginning of 2021
[2] Peers: MSFT, CSCO, GOOGL, RNG, CRM. See ZM Returns vs. Peers.
[3] Win Rate = % of calendar months in which monthly returns were positive
[4] Max drawdown represents maximum peak-to-trough decline within a year
[5] 2026 data is for the year up to 8/3/2026 (YTD)

How Low Can It Go

EventZMS&P 500
2025 US Tariff Shock
  % Loss-21.7%-18.8%
  % Gain to Breakeven27.7%23.1%
  Time to Breakeven154 days79 days
Summer-Fall 2023 Five Percent Yield Shock
  % Loss-14.5%-9.5%
  % Gain to Breakeven16.9%10.5%
  Time to Breakeven35 days24 days
2023 SVB Regional Banking Crisis
  % Loss-20.5%-6.7%
  % Gain to Breakeven25.7%7.1%
  Time to Breakeven552 days31 days

Compare to MSFT, CSCO, GOOGL, RNG, CRM

In The Past

Zoom Communications's stock fell -21.7% during the 2025 US Tariff Shock. Such a loss loss requires a 27.7% gain to breakeven.

Preserve Wealth

Limiting losses and compounding gains is essential to preserving wealth.

Asset Allocation

Actively managed asset allocation strategies protect wealth. Learn more.

EventZMS&P 500
2025 US Tariff Shock
  % Loss-21.7%-18.8%
  % Gain to Breakeven27.7%23.1%
  Time to Breakeven154 days79 days
2023 SVB Regional Banking Crisis
  % Loss-20.5%-6.7%
  % Gain to Breakeven25.7%7.1%
  Time to Breakeven552 days31 days

Compare to MSFT, CSCO, GOOGL, RNG, CRM

In The Past

Zoom Communications's stock fell -21.7% during the 2025 US Tariff Shock. Such a loss loss requires a 27.7% gain to breakeven.

Preserve Wealth

Limiting losses and compounding gains is essential to preserving wealth.

Asset Allocation

Actively managed asset allocation strategies protect wealth. Learn more.

About Zoom Communications (ZM)

Zoom Video Communications, Inc. (ZM) is a leading provider of a unified communications platform, primarily known for its high-definition video conferencing solutions. The company enables seamless communication and collaboration across various devices, including mobile, desktop, and conference room systems, integrating video, voice, chat, and content sharing functionalities into a single platform.

Beyond its widely recognized Zoom Meetings, the company offers a comprehensive suite of products and services. These include Zoom Phone, an enterprise cloud phone system; Zoom Chat for instant messaging; Zoom Rooms for software-based conference room systems; and Zoom Events and Webinars for hosting virtual events and presentations. Zoom also provides a Developer Platform for integrations, a hardware-as-a-service offering, and an omnichannel Zoom Contact Center solution, expanding its reach into business communication infrastructure.

Zoom serves a broad and diverse customer base globally, catering to individuals, small businesses, and large enterprises across numerous sectors. Its primary markets include education, entertainment/media, finance, government, healthcare, manufacturing, retail/consumer products, and various other industries, demonstrating its platform's versatility and widespread adoption for both internal and external communication needs.

AI Analysis | Feedback

Here are 1-3 brief analogies to describe Zoom Communications (ZM):

  • The Netflix for virtual meetings.
  • Like Microsoft Teams or Google Meet, but built around a world-class video conferencing experience.

AI Analysis | Feedback

  • Zoom Meetings: A platform offering HD video, voice, chat, and content sharing across various devices.
  • Zoom Phone: An enterprise-grade cloud-based phone system.
  • Zoom Chat: A messaging service enabling users to share messages, images, and content across devices.
  • Zoom Rooms: A software-based conference room system for video collaboration.
  • Zoom Hardware-as-a-Service: A service providing access to video communication technology using third-party equipment.
  • Zoom Conference Room Connector: A gateway enabling SIP/H.323 endpoints to join Zoom meetings.
  • Zoom Events: A platform for managing and hosting both internal and external virtual events.
  • OnZoom: A prosumer-focused virtual event platform and marketplace for creating, hosting, and monetizing online events.
  • Zoom Webinars: A service for delivering video presentations to large audiences from various devices.
  • Zoom Developer Platform: A platform that enables developers to build apps and integrate Zoom's video-based communication solutions.
  • Zoom App Marketplace: A marketplace for developers to publish their apps and third-party integrations for Zoom.
  • Zoom Contact Center: An omnichannel contact center solution for customer service.

AI Analysis | Feedback

Zoom Communications (symbol: ZM) primarily sells its unified communications platform and related services to other companies and organizations.

The provided background information does not list the names of specific major customer companies. However, it identifies the following categories of industries that Zoom serves, which represent its major customer segments:

  • Education
  • Entertainment/Media
  • Enterprise Infrastructure
  • Finance
  • Government
  • Healthcare
  • Manufacturing
  • Non-profit/Not-for-profit and Social Impact
  • Retail/Consumer Products
  • Software/Internet Industries

While Zoom also serves individuals and prosumers, its primary customer base for its broader suite of offerings, including Zoom Phone, Zoom Rooms, and Zoom Contact Center, is found within these diverse organizational categories.

AI Analysis | Feedback

  • Oracle (ORCL)
  • Amazon.com (AMZN)
  • HP Inc. (HPQ)

AI Analysis | Feedback

Eric S. Yuan, Founder & Chief Executive Officer

Eric S. Yuan founded Zoom in 2011. Before establishing Zoom, he served as Corporate Vice President of Engineering at Cisco. He was also a founding engineer and Vice President of Engineering at Webex, where he expanded his team from 10 to over 800 engineers and contributed to revenue growth from $0 to over $800M. Yuan departed Cisco to found Zoom after his proposal for a new smartphone-friendly video conferencing system was turned down. He initially funded Zoom by borrowing from friends and family due to a lack of investor interest. Zoom's initial public offering in 2019 was recognized as one of the highest-performing tech IPOs.

Michelle Chang, Chief Financial Officer

Michelle Chang was appointed Chief Financial Officer of Zoom, with her role effective starting October 7, 2024. Prior to joining Zoom, she held the position of Corporate Vice President and CFO of Microsoft's Commercial Sales & Partner Organization. Her extensive tenure at Microsoft included various other finance leadership roles, such as Corporate Vice President and CFO of Modern Workplace (including Office and Teams) and Cyber Security. Chang began her career as an Audit & Consulting Senior at Arthur Andersen.

Velchamy Sankarlingam, President of Product and Engineering

Velchamy Sankarlingam joined Zoom in 2020 and is responsible for leading the company's Product, Engineering, DevOps, Digital Transformation, and Support functions. Before his time at Zoom, he was the Senior Vice President of Cloud Services Development and Operations at VMware, where he managed an R&D business unit, oversaw all infrastructure (including one of the largest private clouds), and facilitated VMware's transition to a SaaS model. Earlier in his career, he served as Vice President of Engineering and Operations at Cisco, specifically for Webex. He also held Vice President positions at Webex and Presenter.com, both of which were acquired by Cisco and Webex respectively. His career also includes experience at Andersen Consulting (now Accenture), IBM, Network Computing Devices, and Standard Microsystems.

Aparna Bawa, Chief Operating Officer

Aparna Bawa serves as Zoom's Chief Operating Officer, a role she has held since May 2020, following her tenure as Chief Legal Officer. Prior to joining Zoom in 2018, she was Senior Vice President and General Counsel for Magento Commerce, which was acquired by Adobe in 2018. Earlier, as Vice President and General Counsel for Nimble Storage, she played a key role in the company's initial public offering in 2013 and its subsequent sale to Hewlett Packard Enterprise in 2017. Bawa also led legal and corporate development functions for Inphi Corp. Her background includes experience as an investment banker at Lehman Brothers and Deutsche Bank, where she managed numerous IPO and M&A transactions for technology sector clients. She began her career as a corporate and securities attorney at Wilson Sonsini Goodrich & Rosati.

Abhisht Arora, Chief Strategy Officer

Abhisht Arora joined Zoom in 2021 as Chief Strategy Officer, where he is responsible for driving key growth initiatives, monetization strategies, corporate development, and strategic planning. Before his role at Zoom, he was Vice President of Product at Microsoft Teams. Arora's career at Microsoft spanned over 20 years, during which he held senior business and product leadership positions across various divisions, including Xbox, Bing, Windows, Office, and Surface. He is credited with product innovations such as the creation of Xbox Game Pass and significantly boosting usage and revenue growth for Bing and Xbox Live.

AI Analysis | Feedback

The key risks to Zoom Communications (ZM) are:

  1. Intense Competition and Market Saturation

    Zoom operates in a highly competitive market against established players such as Microsoft (Teams), Google (Meet), and Cisco (Webex), which often bundle their video conferencing services with other products. This competition can lead to lower pricing, eroded market share, and increased customer acquisition costs. The market for video communications has also experienced saturation following its rapid growth during the pandemic, which could limit Zoom's future growth opportunities and make customer acquisition and retention more challenging.

  2. Rapid Technological Changes and AI-Related Challenges

    The fast-paced evolution of technology in the communications sector, including the rise of new AI-driven solutions, poses a continuous threat to Zoom's relevance. Zoom must consistently innovate and adapt its platform to maintain its customer base and market share. Furthermore, the company's use of generative artificial intelligence (AI) in its products and services introduces new operational challenges, potential legal liabilities, reputational concerns, and competitive and regulatory risks that could adversely affect its business.

  3. Security, Privacy, and Regulatory Concerns

    Zoom has faced significant scrutiny and investigations concerning its user privacy policies, encryption methods, and overall data security practices. Past incidents like "Zoombombing" and concerns about data breaches have raised questions about trust. While Zoom has implemented enhanced security measures and encryption protocols to address these issues, the company remains susceptible to data breaches and must continue to comply with evolving regulatory and privacy requirements across various regions to avoid potential harm to its business and legal liability.

AI Analysis | Feedback

The increasing ubiquity and feature maturation of unified communication platforms bundled within larger enterprise software ecosystems, notably Microsoft Teams (as part of Microsoft 365) and Google Meet (as part of Google Workspace). These comprehensive offerings increasingly provide comparable video conferencing, chat, and telephony services, diminishing the perceived need for standalone subscriptions to specialized communication platforms like Zoom for many businesses already paying for these broader suites.

AI Analysis | Feedback

Zoom Communications (symbol: ZM) operates within several large addressable markets for its main products and services:

  • Unified Communications Platform (encompassing Zoom Meetings, Zoom Phone, Zoom Chat, Zoom Rooms): The global unified communications market was valued at approximately USD 136.11 billion in 2023 and is projected to reach around USD 417.86 billion by 2030, growing at a compound annual growth rate (CAGR) of 17.4% from 2024 to 2030. Other estimates place the global market at USD 146.2 billion in 2024, expected to reach USD 530.5 billion by 2033, with a CAGR of 14.63% from 2025-2033. North America accounted for 26.0% of the global unified communications market in 2023.

  • Zoom Phone (Cloud Phone System): The global cloud telephony service market is projected to reach US$ 26.8 billion in 2026 and US$ 48.4 billion by 2033, exhibiting a CAGR of 8.8% between 2026 and 2033. Another estimate indicates the global cloud telephony service market size reached USD 23.9 billion in 2024 and is expected to reach USD 47.8 billion by 2033, with a CAGR of 7.99% during 2025-2033. North America leads this market, holding approximately 41% of the global market share.

  • Zoom Events, OnZoom, and Zoom Webinars (Virtual Events): The global virtual events industry market was valued at $392.10 billion in 2023 and is estimated to reach $1,388.4 billion by 2035, growing at a CAGR of 11.2% from 2024 to 2035. Other reports show the global virtual events market at USD 98.07 billion in 2024, projected to reach USD 297.16 billion by 2030, with a CAGR of 20.3% from 2025 to 2030. North America held the major share of the market in 2023 and accounted for 39.8% of the global virtual events market in 2024.

  • Zoom Contact Center: The global contact center software market was valued at USD 40.9 billion in 2024 and is projected to reach USD 152.4 billion by 2033, exhibiting a CAGR of 15.7% from 2025-2033. Another source indicates the global contact center software market size was worth around USD 46.18 billion in 2024 and is predicted to grow to around USD 399.41 billion by 2034, with a CAGR of roughly 21.8% between 2025 and 2034. North America dominates this market, holding over 35.7% in 2024.

AI Analysis | Feedback

Zoom Communications (ZM) is poised for future revenue growth over the next 2-3 years, driven by several strategic initiatives and product expansions.

  1. Expansion and Monetization of AI-powered Solutions: Zoom is heavily investing in and expecting revenue growth from its AI-powered features, particularly the AI Companion. The strategy includes selling AI Companion as a standalone product to basic users and as an add-on for enterprise customers. This focus on AI is central to Zoom's evolution into an "AI-powered system of action for modern work" and is expected to open new revenue streams.

  2. Growth in Enterprise Customers and Upselling within Existing Accounts: A significant driver of revenue growth for Zoom is the continued acquisition of new enterprise customers and the expansion of services within its existing large client base. The company has seen consistent year-over-year growth in the number of customers contributing more than $100,000 in trailing 12-month revenue, which now constitutes a substantial portion of its total revenue. This focus on the up-market enterprise segment demonstrates a strategy to increase average customer spending.

  3. Increased Adoption and Performance of Zoom Phone and Zoom Contact Center: Zoom Phone and Zoom Contact Center (ZCC) are identified as key emerging growth businesses with strong performance. These products are driving competitive displacements and are crucial components of Zoom's broader unified communications platform, contributing significantly to future revenue acceleration.

  4. Platform Diversification and Ecosystem Expansion: Beyond its core video conferencing, Zoom is transforming into a comprehensive work platform encompassing products like Zoom Team Chat, Zoom Events, and Zoom Docs. This strategic shift aims to integrate various communication and collaboration tools into an "AI-first work platform," enhancing its ecosystem and creating opportunities for revenue growth through a broader suite of offerings and integrations.

AI Analysis | Feedback

Share Repurchases

  • Zoom Video Communications announced an equity buyback plan on February 26, 2024. Under this program, as of January 31, 2026, the company repurchased 36,312,622 shares for a total of $2,700 million.
  • In November 2025, Zoom's Board authorized an additional $1.0 billion for share repurchases, supplementing the $310.4 million remaining authorization as of October 31, 2025.
  • As of January 31, 2026, Zoom had $1.0 billion remaining in its authorized share repurchase program.

Outbound Investments

  • In May 2023, Zoom Ventures made a strategic investment of $51 million in the AI startup Anthropic.
  • As of March 2026, analysts estimate Zoom's stake in Anthropic could be valued as high as $4.4 billion.
  • In 2021, Zoom acquired assets from Liminal to enhance its virtual event capabilities and also acquired Kites GmbH for real-time Machine Translation solutions.

Capital Expenditures

  • Zoom's capital expenditures averaged $116 million annually for the fiscal years ending January 2021 to 2025.
  • Capital expenditures peaked at $136.6 million in the fiscal year ending January 2025.
  • For fiscal year 2027, the company forecasts normalized capital expenditures to be $785 million, with a primary focus on investing in AI and expanding offerings in areas like contact center and employee experience solutions.

Better Bets vs. Zoom Communications (ZM)

Latest Trefis Analyses

Recent Active Movers

Peer Comparisons

Peers to compare with:

Financials

ZMMSFTCSCOGOOGLRNGCRMMedian
NameZoom Com.MicrosoftCisco Sy.Alphabet RingCent.Salesfor. 
Mkt Price98.25487.65115.86373.5157.30185.95150.91
Mkt Cap28.93,621.3457.94,538.54.8161.4309.6
Rev LTM4,933331,83960,746445,8672,58442,82951,788
Op Inc LTM1,193155,23714,408147,6281749,36611,887
FCF LTM1,96166,98711,78853,27357614,66113,224
FCF 3Y Avg1,76970,89012,33460,26347212,88112,607
CFO LTM2,021182,93513,025185,67567115,22114,123
CFO 3Y Avg1,879145,88213,277141,48155713,51113,394

Growth & Margins

ZMMSFTCSCOGOOGLRNGCRMMedian
NameZoom Com.MicrosoftCisco Sy.Alphabet RingCent.Salesfor. 
Rev Chg LTM5.0%17.8%9.2%20.1%5.2%11.0%10.1%
Rev Chg 3Y Avg3.7%16.1%3.5%15.5%7.1%10.0%8.5%
Rev Chg Q5.5%17.7%12.0%24.2%5.9%13.3%12.6%
QoQ Delta Rev Chg LTM1.3%4.3%2.9%5.5%1.4%3.1%3.0%
Op Inc Chg LTM40.0%20.8%19.0%21.6%162.1%18.2%21.2%
Op Inc Chg 3Y Avg337.9%20.6%0.8%25.6%124.7%53.7%39.7%
Op Mgn LTM24.2%46.8%23.7%33.1%6.7%21.9%23.9%
Op Mgn 3Y Avg19.4%45.7%24.0%31.9%1.5%20.3%22.1%
QoQ Delta Op Mgn LTM1.1%-0.0%0.5%0.4%0.4%0.4%0.4%
CFO/Rev LTM41.0%55.1%21.4%41.6%26.0%35.5%38.3%
CFO/Rev 3Y Avg39.7%50.6%23.2%36.5%22.6%34.5%35.5%
FCF/Rev LTM39.7%20.2%19.4%11.9%22.3%34.2%21.2%
FCF/Rev 3Y Avg37.3%25.3%21.6%16.1%19.1%32.9%23.4%

Valuation

ZMMSFTCSCOGOOGLRNGCRMMedian
NameZoom Com.MicrosoftCisco Sy.Alphabet RingCent.Salesfor. 
Mkt Cap28.93,621.3457.94,538.54.8161.4309.6
P/S5.910.97.510.21.93.86.7
P/Op Inc24.323.331.830.727.717.226.0
P/EBIT24.321.429.515.126.416.222.8
P/E14.027.138.318.643.720.123.6
P/CFO14.319.835.224.47.210.617.1
Total Yield7.2%4.4%4.0%5.6%2.6%5.9%5.0%
Dividend Yield0.0%0.7%1.4%0.2%0.3%1.0%0.5%
FCF Yield 3Y Avg8.0%2.2%4.5%2.4%16.7%6.7%5.6%
D/E0.00.00.10.00.20.30.0
Net D/E-0.3-0.00.0-0.00.20.20.0

Returns

ZMMSFTCSCOGOOGLRNGCRMMedian
NameZoom Com.MicrosoftCisco Sy.Alphabet RingCent.Salesfor. 
1M Rtn12.7%24.9%3.2%3.8%43.2%11.9%12.3%
3M Rtn-7.9%18.2%25.5%-2.5%21.5%0.5%9.3%
6M Rtn5.8%15.7%45.0%8.8%117.5%-11.3%12.3%
12M Rtn38.4%-6.2%76.2%98.1%143.3%-25.2%57.3%
3Y Rtn42.3%52.3%138.3%194.1%48.8%-11.8%50.5%
1M Excs Rtn11.2%23.3%1.6%2.2%41.6%10.4%10.8%
3M Excs Rtn-10.1%12.8%21.5%-8.2%22.2%-3.7%4.5%
6M Excs Rtn-2.9%4.3%39.8%1.1%112.6%-21.5%2.7%
12M Excs Rtn12.8%-27.8%53.8%75.3%105.6%-47.3%33.3%
3Y Excs Rtn-31.8%-16.6%69.1%123.7%-20.6%-83.5%-18.6%

Comparison Analyses

Financials

Segment Financials

Revenue by Segment
$ Mil20262025202420232022
Single Segment4,8694,6654,5274,3934,100
Total4,8694,6654,5274,3934,100


Net Income by Segment
$ Mil20262025
Single Segment1,9001,010
Total1,9001,010


Price Behavior

Price Behavior
Market Price$98.25 
Market Cap ($ Bil)28.9 
First Trading Date04/18/2019 
Distance from 52W High-12.2% 
   50 Days200 Days
DMA Price$92.63$88.03
DMA Trendupdown
Distance from DMA6.1%11.6%
 3M1YR
Volatility49.1%43.6%
Downside Capture127.35112.40
Upside Capture64.31123.16
Correlation (SPY)9.5%26.9%
ZM Betas & Captures as of 7/31/2026

 1M2M3M6M1Y3Y
Beta0.240.600.380.730.910.86
Up Beta-2.00-1.42-1.75-0.220.480.69
Down Beta-0.140.540.450.240.550.84
Up Capture190%109%84%121%137%84%
Bmk +ve Days11223567138427
Stock +ve Days12192964130377
Down Capture19%131%108%122%110%101%
Bmk -ve Days11212859114326
Stock -ve Days10243462122372

[1] Upside and downside betas calculated using positive and negative benchmark daily returns respectively
Based On 1-Year Data
Annualized
Return
Annualized
Volatility
Sharpe
Ratio
Correlation
with ZM
ZM32.8%43.7%0.77-
Sector ETF (XLK)36.2%25.6%1.1721.7%
Equity (SPY)21.0%12.9%1.2027.2%
Gold (GLD)22.8%28.1%0.720.9%
Commodities (DBC)28.8%19.7%1.162.5%
Real Estate (VNQ)15.5%13.8%0.804.8%
Bitcoin (BTCUSD)-45.9%43.1%-1.3014.5%

Smart multi-asset allocation framework can stack odds in your favor. Learn How
Based On 5-Year Data
Annualized
Return
Annualized
Volatility
Sharpe
Ratio
Correlation
with ZM
ZM-23.4%44.6%-0.46-
Sector ETF (XLK)19.1%25.7%0.6646.8%
Equity (SPY)12.9%17.2%0.5848.6%
Gold (GLD)17.2%18.5%0.754.8%
Commodities (DBC)8.4%19.5%0.324.2%
Real Estate (VNQ)2.5%18.9%0.0333.3%
Bitcoin (BTCUSD)11.0%53.1%0.3925.7%

Smart multi-asset allocation framework can stack odds in your favor. Learn How
Based On 10-Year Data
Annualized
Return
Annualized
Volatility
Sharpe
Ratio
Correlation
with ZM
ZM4.8%54.3%0.33-
Sector ETF (XLK)24.0%24.9%0.8832.4%
Equity (SPY)15.1%17.9%0.7225.8%
Gold (GLD)11.4%16.1%0.587.7%
Commodities (DBC)7.1%18.0%0.314.0%
Real Estate (VNQ)4.8%20.7%0.2012.4%
Bitcoin (BTCUSD)58.0%66.2%0.9814.0%

Smart multi-asset allocation framework can stack odds in your favor. Learn How

Short Interest

Short Interest: As Of Date7152026
Short Interest: Shares Quantity7.1 Mil
Short Interest: % Change Since 6302026-0.3%
Average Daily Volume3.2 Mil
Days-to-Cover Short Interest2.2 days
Basic Shares Quantity294.4 Mil
Short % of Basic Shares2.4%

Earnings Returns History

Updated 7/28/2026
Expand for More
 Forward Returns
Earnings Date1D Returns5D Returns21D Returns
5/21/20269.2%5.0%-10.7%
2/25/2026-11.6%-8.7%-7.2%
11/24/20259.8%9.0%9.8%
8/21/202512.7%10.5%14.2%
5/21/2025-0.2%-2.8%-6.1%
2/24/2025-8.5%-8.4%-3.7%
8/21/202413.0%17.4%12.1%
5/20/2024-0.4%-3.2%-9.0%
...
SUMMARY STATS   
# Positive8109
# Negative151314
Median Positive9.5%8.4%12.1%
Median Negative-8.1%-12.1%-9.8%
Max Positive40.8%20.3%44.6%
Max Negative-16.7%-24.1%-26.1%
Collapse to Preview
 Forward Returns
Earnings Date1D Returns5D Returns21D Returns
5/21/20269.2%5.0%-10.7%
2/25/2026-11.6%-8.7%-7.2%
11/24/20259.8%9.0%9.8%
8/21/202512.7%10.5%14.2%
5/21/2025-0.2%-2.8%-6.1%
2/24/2025-8.5%-8.4%-3.7%
8/21/202413.0%17.4%12.1%
5/20/2024-0.4%-3.2%-9.0%
2/26/20248.0%10.4%5.1%
11/20/2023-0.1%2.3%5.8%
8/21/2023-2.1%0.4%2.3%
5/22/2023-8.1%-8.0%-5.5%
2/27/20231.2%-3.2%-7.0%
11/21/2022-3.9%-12.1%-12.9%
8/22/2022-16.5%-16.9%-22.1%
5/23/20225.6%20.3%31.7%
2/28/2022-7.4%-18.6%-4.8%
11/22/2021-14.7%-12.7%-20.3%
8/30/2021-16.7%-13.7%-25.9%
6/1/2021-0.2%4.1%18.1%
3/1/2021-9.0%-24.1%-23.5%
11/30/2020-15.1%-14.7%-26.1%
8/31/202040.8%7.9%44.6%
SUMMARY STATS   
# Positive8109
# Negative151314
Median Positive9.5%8.4%12.1%
Median Negative-8.1%-12.1%-9.8%
Max Positive40.8%20.3%44.6%
Max Negative-16.7%-24.1%-26.1%

SEC Filings

Expand for More
Report DateFiling DateFiling
04/30/202605/22/202610-Q
01/31/202602/27/202610-K
10/31/202511/25/202510-Q
07/31/202508/22/202510-Q
04/30/202505/23/202510-Q
01/31/202502/28/202510-K
10/31/202411/26/202410-Q
07/31/202408/23/202410-Q
04/30/202405/22/202410-Q
01/31/202403/04/202410-K
10/31/202311/21/202310-Q
07/31/202308/23/202310-Q
04/30/202305/25/202310-Q
01/31/202303/03/202310-K
10/31/202211/23/202210-Q
07/31/202208/24/202210-Q
Collapse to Preview
Report DateFiling DateFiling
04/30/202605/22/202610-Q
01/31/202602/27/202610-K
10/31/202511/25/202510-Q
07/31/202508/22/202510-Q
04/30/202505/23/202510-Q
01/31/202502/28/202510-K
10/31/202411/26/202410-Q
07/31/202408/23/202410-Q
04/30/202405/22/202410-Q
01/31/202403/04/202410-K
10/31/202311/21/202310-Q
07/31/202308/23/202310-Q
04/30/202305/25/202310-Q
01/31/202303/03/202310-K
10/31/202211/23/202210-Q
07/31/202208/24/202210-Q
04/30/202205/25/202210-Q
01/31/202203/07/202210-K
10/31/202111/23/202110-Q
07/31/202108/31/202110-Q
04/30/202106/02/202110-Q
01/31/202103/18/202110-K
10/31/202012/04/202010-Q
07/31/202009/03/202010-Q
04/30/202006/05/202010-Q
01/31/202003/20/202010-K
10/31/201912/09/201910-Q
07/31/201909/13/201910-Q

Recent Forward Guidance

Updated 7/27/2026

Latest: Q1 2027 Earnings Reported 5/21/2026

Forward GuidanceGuidance Change
MetricLowMidHigh% Chg% DeltaChangePrior
Q2 2027 Revenue1.26 Bil1.27 Bil1.27 Bil3.7% Higher NewGuidance: 1.22 Bil for Q1 2027
Q2 2027 Non-GAAP Income from Operations508.00 Mil510.50 Mil513.00 Mil4.3% Higher NewGuidance: 489.50 Mil for Q1 2027
Q2 2027 Non-GAAP Diluted EPS1.451.461.473.6% Higher NewGuidance: 1.41 for Q1 2027
2027 Revenue5.08 Bil5.08 Bil5.09 Bil0.3% RaisedGuidance: 5.07 Bil for 2027
2027 Non-GAAP Income from Operations2.06 Bil2.07 Bil2.08 Bil0.7% RaisedGuidance: 2.06 Bil for 2027
2027 Non-GAAP Diluted EPS5.965.9863.3% RaisedGuidance: 5.79 for 2027
2027 Free Cash Flow1.70 Bil1.72 Bil1.74 Bil0.0% AffirmedGuidance: 1.72 Bil for 2027

Prior: Q4 2026 Earnings Reported 2/25/2026

Forward GuidanceGuidance Change
MetricLowMidHigh% Chg% DeltaChangePrior
Q1 2027 Revenue1.22 Bil1.22 Bil1.23 Bil   
Q1 2027 Non-GAAP Income from Operations487.00 Mil489.50 Mil492.00 Mil   
Q1 2027 Non-GAAP Diluted EPS1.41.411.42   
2027 Revenue5.07 Bil5.07 Bil5.08 Bil4.4% Higher NewGuidance: 4.85 Bil for 2026
2027 Non-GAAP Income from Operations2.05 Bil2.06 Bil2.06 Bil   
2027 Non-GAAP Diluted EPS5.775.795.81-2.9% Lower NewGuidance: 5.96 for 2026
2027 Free Cash Flow1.70 Bil1.72 Bil1.74 Bil-8.0% Lower NewGuidance: 1.87 Bil for 2026

Q3 2026 Earnings Reported 11/24/2025

Forward GuidanceGuidance Change
MetricLowMidHigh% Chg% DeltaChangePrior
Q4 2026 Revenue1.23 Bil1.23 Bil1.24 Bil1.6% Higher NewGuidance: 1.21 Bil for Q3 2026
Q4 2026 Non-GAAP Diluted EPS1.481.491.493.8% Higher NewGuidance: 1.43 for Q3 2026
2026 Revenue4.85 Bil4.85 Bil4.86 Bil0.5% RaisedGuidance: 4.83 Bil for 2026
2026 Non-GAAP Diluted EPS5.955.965.972.3% RaisedGuidance: 5.83 for 2026
2026 Free Cash Flow1.86 Bil1.87 Bil1.88 Bil6.2% RaisedGuidance: 1.76 Bil for 2026

Insider Activity

Updated 7/15/2026
Expand for More
#OwnerTitleHoldingActionFiling DatePriceSharesTransacted
Value
Value of
Held Shares
Form
1Yuan, Eric SChief Executive OfficerSee footnoteSell715202690.6512,1001,096,9012,084,838Form
2Yuan, Eric SChief Executive OfficerSee footnoteSell715202691.6845,7244,192,1592,108,549Form
3Chang, MichelleChief Financial OfficerDirectSell713202690.808,489770,8203,219,119Form
4Subotovsky, Santiago DirectSell706202690.152,637237,72412,490,552Form
5Chang, MichelleChief Financial OfficerDirectSell616202693.8332730,6822,858,719Form
Collapse to Preview
#OwnerTitleHoldingActionFiling DatePriceSharesTransacted
Value
Value of
Held Shares
Form
1Yuan, Eric SChief Executive OfficerSee footnoteSell715202690.6512,1001,096,9012,084,838Form
2Yuan, Eric SChief Executive OfficerSee footnoteSell715202691.6845,7244,192,1592,108,549Form
3Chang, MichelleChief Financial OfficerDirectSell713202690.808,489770,8203,219,119Form
4Subotovsky, Santiago DirectSell706202690.152,637237,72412,490,552Form
5Chang, MichelleChief Financial OfficerDirectSell616202693.8332730,6822,858,719Form
6Yuan, Eric SChief Executive OfficerSee footnoteSell6042026106.5012,100  Form
7Yuan, Eric SChief Executive OfficerSee footnoteSell6042026111.6112,100  Form
8Subotovsky, Santiago DirectSell6032026109.785,274578,99815,107,072Form
9Yuan, Eric SChief Executive OfficerSee footnoteSell5062026108.2312,100  Form
10Yuan, Eric SChief Executive OfficerSee footnoteSell5062026106.6012,100  Form
11Subotovsky, Santiago DirectSell5052026106.585,274562,09715,228,200Form
12Subotovsky, Santiago DirectSell5052026102.852,643271,84415,238,494Form
13Subotovsky, Santiago DirectSell420202687.322,643230,77613,167,156Form
14Subotovsky, Santiago see footnoteSell420202687.322,388  Form
15Sankarlingam, VelchamyPres. of Engineering & ProductDirectSell417202685.447,645653,19112,130,035Form
16Yuan, Eric SChief Executive OfficerSee footnoteSell415202682.2315,2731,255,8873,025,707Form
17Yuan, Eric SChief Executive OfficerSee footnoteSell415202681.2269,9235,678,8362,988,408Form
18Chang, MichelleChief Financial OfficerDirectSell413202681.328,489690,3312,477,595Form
19Sankarlingam, VelchamyPres. of Engineering & ProductDirectSell311202678.242,590202,64210,722,323Form
20Subotovsky, Santiago DirectSell306202677.422,475191,61911,879,755Form
21Subotovsky, Santiago DirectSell209202690.392,475223,71614,093,383Form
22Yuan, Eric SChief Executive OfficerSee footnoteSell204202689.3112,100  Form
23Yuan, Eric SChief Executive OfficerSee footnoteSell204202693.0112,100  Form
24Bawa, AparnaChief Operating OfficerSee footnoteSell121202681.3712,137987,553160,944Form
25Chang, MichelleChief Financial OfficerDirectSell113202686.548,417728,4242,205,262Form
26Sankarlingam, VelchamyPres. of Engineering & ProductDirectSell113202686.557,568654,99711,786,305Form
27Subotovsky, Santiago DirectSell107202686.012,475212,87712,490,437Form
28Yuan, Eric SChief Executive OfficerSee footnoteSell1217202587.2973,378  Form
29Yuan, Eric SChief Executive OfficerSee footnoteSell1217202587.0573,378  Form
30Sankarlingam, VelchamyPres. of Engineering & ProductDirectSell1211202587.842,595227,94511,740,607Form
31Subotovsky, Santiago DirectSell1208202586.052,475212,98512,709,713Form
32Yuan, Eric SChief Executive OfficerSee footnoteSell1204202584.620  Form
33Yuan, Eric SChief Executive OfficerSee footnoteSell1204202585.660  Form
34Yuan, Eric SChief Executive OfficerSee footnoteSell1204202586.080  Form
35Yuan, Eric SChief Executive OfficerSee footnoteSell1204202585.030  Form
36Yuan, Eric SChief Executive OfficerSee footnoteSell1204202585.970  Form
37Yuan, Eric SChief Executive OfficerSee footnoteSell1204202586.710  Form
38Yuan, Eric SChief Executive OfficerSee footnoteSell1119202581.2773,378  Form
39Yuan, Eric SChief Executive OfficerSee footnoteSell1119202582.7373,378  Form
40Subotovsky, Santiago DirectSell1106202584.152,475208,26212,636,145Form
41Yuan, Eric SChief Executive OfficerSee footnoteSell1105202584.1673,378  Form
42Yuan, Eric SChief Executive OfficerSee footnoteSell1105202586.1573,378  Form
43Yuan, Eric SChief Executive OfficerSee footnoteSell1024202582.8573,378  Form
44Yuan, Eric SChief Executive OfficerSee footnoteSell1024202582.6573,383  Form
45Bawa, AparnaChief Operating OfficerSee footnoteSell1020202579.7710,528839,860157,793Form
46Yuan, Eric SChief Executive OfficerSee footnoteSell1015202579.7633,692  Form
47Sankarlingam, VelchamyPres. of Engineering & ProductDirectSell1014202582.007,660628,12110,889,201Form
48Chang, MichelleChief Financial OfficerDirectSell1014202582.0033,9562,784,3181,684,153Form
49Subotovsky, Santiago DirectSell1008202580.782,475199,92912,330,486Form
50Sankarlingam, VelchamyPres. of Engineering & ProductDirectSell911202585.092,595220,80911,082,292Form
51Subotovsky, Santiago DirectSell909202583.402,475206,42412,937,519Form
52Subotovsky, Santiago DirectSell827202579.652,475197,14212,552,905Form
53McMaster, Herbert Raymond DirectSell826202583.002,000166,000655,783Form
54McMaster, Herbert Raymond DirectSell826202580.001,00080,000792,080Form
55Chadwick, Jonathan DirectSell716202574.8625,0001,871,442439,789Form
56Bawa, AparnaChief Operating OfficerSee footnoteSell716202574.7810,528787,329147,923Form
57Yuan, Eric SChief Executive OfficerSee footnoteSell716202574.7933,691  Form
58McMaster, Herbert Raymond DirectSell716202575.0050037,500817,575Form
59Sankarlingam, VelchamyPres. of Engineering & ProductDirectSell710202577.507,661593,72810,026,718Form
60Subotovsky, Santiago DirectSell707202577.172,475190,99612,133,841Form

Investor Activity (13F)

Updated Aug 4, 2026
13F holdings as of Mar 31, 2026 (Q1 2026)

Active managers (13F portfolio over $250M, at least 3 holdings) with a position over $5M that is either over 10% of their portfolio or held in a concentrated book of 50 or fewer total positions. Index/ETF, sovereign, bank, community-bank and charitable/donor-advised filers are excluded.

Active ManagerValue% of PortfolioTotal PositionsQoQFiling
Comprehensive Financial Management LLC$94.2 Mil3.1%38Hold13F
Oribel Capital Management, LP$15.2 Mil2.3%41New13F
Benchstone Capital Management LP$18.3 Mil2.1%38New13F
Nishkama Capital, LLC$12.7 Mil1.8%39New13F
Mudita Advisors LLP$6.3 Mil1.3%28New13F
Active ManagerValue% of PortfolioTotal PositionsQoQFiling
Benchstone Capital Management LP$18.3 Mil2.1%38New13F
Oribel Capital Management, LP$15.2 Mil2.3%41New13F
Nishkama Capital, LLC$12.7 Mil1.8%39New13F
Mudita Advisors LLP$6.3 Mil1.3%28New13F
Active ManagerValue% of PortfolioTotal PositionsQoQFiling
Evergreen Quality Fund GP, Ltd.$88.8 Mil1.8%42Exited13F
Active ManagerValue% of PortfolioTotal PositionsQoQFiling
Comprehensive Financial Management LLC$94.2 Mil3.1%38Hold13F
Benchstone Capital Management LP$18.3 Mil2.1%38New13F
Oribel Capital Management, LP$15.2 Mil2.3%41New13F
Nishkama Capital, LLC$12.7 Mil1.8%39New13F
Mudita Advisors LLP$6.3 Mil1.3%28New13F

ZM Trade Sentinel


Stock Conviction

Constructive

CONVICTION RATIONALE

Zoom's revenue growth is re-accelerating, driven by enterprise platform deals. Forward-looking bookings grew 11% year-over-year, outpacing current revenue. While the existing enterprise customer base shows slight contraction, new long-term contracts are growing at 19%. This suggests a successful pivot, though intense competition remains the primary risk.

STOCK ARCHETYPE
B2B/B2C SaaS

Number of Paid Subscribers x Average Subscription Price Gross margin expansion through cost optimization and operating leverage achieved by upselling the existing customer base to higher-margin software products with minimal incremental sales and marketing expense.

Looking for high-conviction positions with a better risk/reward profile? See what's currently in the Trefis High Quality Portfolio.
INVESTMENT THESIS
Can the AI Platform Pivot Reignite Growth?

Evidence suggests a turnaround is taking hold as Zoom transitions from a single app to a multi-product enterprise platform.

Mechanism: New products like Phone and Contact Center are layered onto the customer base, driving larger, long-term deals, reflected in 19% growth in noncurrent contracted revenue.
Supporting Evidence:
  • Remaining Performance Obligation (future contracted revenue) growth accelerated to 11% year-over-year.
  • Enterprise segment revenue grew 7.2% and now comprises 61% of the total.
  • Enterprise net dollar expansion rate improved to 99% in the latest quarter.
  • The company raised its full-year revenue guidance for fiscal 2027.
PRIMARY RISK
Overwhelmed by Bundled Competition

Primary competitor Microsoft leverages its massive scale and distribution to bundle competing products, potentially marginalizing Zoom and capping its growth in the enterprise market.

Mechanism: A decline in the enterprise net dollar expansion rate would signal that competitive pressure is causing customer churn and downgrades.
Supporting Evidence:
  • Microsoft's revenue is 64.5 times larger than Zoom's.
  • Microsoft's R&D spending of $34.4 billion dwarfs Zoom's $867.4 million.
  • Microsoft's competing AI product has already secured over 20 million paid seats.
  • Zoom's enterprise net dollar expansion rate of 99% indicates a slight net revenue contraction from existing customers.
Key KPI Watchlist
KPI Status Rationale
Enterprise Net Dollar Expansion Rate99% for the first quarter of fiscal year 2027 - Turning aroundThe metric's improvement to 99% signals stabilization and a potential turnaround. However, this value indicates that on a trailing-twelve-month basis, revenue from existing enterprise customers experienced a slight net contraction, as churn and downgrades were not fully offset by upsells and expansion.
Remaining Performance Obligation (RPO) Growth11% year-over-year for the first quarter of fiscal year 2027 - AcceleratingThe acceleration in RPO growth is a positive forward-looking indicator of future revenue. Management stated this was driven by a 19% increase in noncurrent RPO, reflecting success in signing larger, longer-term platform deals with customers.
Customers with >$100,000 in TTM Revenue Growth8% year-over-year (Q1 FY2027)Indicates the company's success in landing and expanding with large enterprise customers, a key part of its growth strategy.
AI Companion Paid Monthly Active Users (MAUs) Growth184% year-over-year (Q1 FY2027)Shows the adoption rate of Zoom's integrated AI assistant among its paid user base, which is central to its strategy of becoming an 'AI-first' platform and a key driver for future monetization.
Core Investment Debate

New Bookings vs. Existing Base

BULL VIEW

Accelerating new business, with future revenue commitments up 11%, signals a successful platform strategy that will soon pull the whole company's growth rate higher.

CORE TENSION

Can accelerating new long-term contracts (19% noncurrent RPO growth) overcome the slight net contraction within the existing enterprise base (99% net expansion)?


PREVAILING SENTIMENT
CAUTIOUSLY BULLISH

The latest evidence favors the bulls, as the acceleration in forward-looking RPO is a leading indicator of future growth, while the net expansion rate is a lagging one.

BEAR VIEW

The 99% net expansion rate in the core enterprise base shows churn is still a problem, and new business is just backfilling losses against a much larger competitor.

Next 6 months: Risks and Catalysts
Timeline Event & Metric To Watch
9/1/2026
Competitive Pressure From Bundled Suites
Watch: Peer earnings reports from Salesforce, RingCentral, and Cisco for commentary on market share and pricing in collaboration software.
9/1/2026
Salesforce Earnings Report
Watch: Peer Salesforce (CRM) is scheduled to report its quarterly earnings.
11/2/2026
RingCentral Earnings Report
Watch: Peer RingCentral (RNG) is scheduled to report its quarterly earnings.
11/10/2026
Cisco Systems Earnings Report
Watch: Peer Cisco Systems (CSCO) is scheduled to report its quarterly earnings.
11/23/2026
Failure Of AI Monetization Strategy
Watch: Adoption metrics and revenue contribution from new paid AI products (Custom AI Companion, ZRA, ZVA) in the Q2 earnings report.
11/23/2026
Next Quarterly Earnings Report
Watch: The company is scheduled to report its next quarterly earnings.
No set date
Negative DOJ Investigation Development
Watch: News or company filings regarding the EDNY or NDCA investigations, including potential charges, settlements, or fines.
coming in August
New Revenue Accelerator Launch
Watch: The company plans to launch Zoom Revenue Accelerator Essentials, a new offering for conversation intelligence and sales coaching.
Key Events in Last 6 Months
Date Event Stock Impact
2026-07-02
Common Room Acquisition Announced
Details: Zoom announced a definitive agreement to acquire Common Room, an AI-native Go-to-Market intelligence platform, to enhance its AI revenue platform with buyer intelligence.
-5.7%
$90.13 -> $84.96
2026-06-01
ZoomMate AI Teammate Launched
Details: The company launched ZoomMate, an agentic AI work surface designed to turn workplace conversations into executed tasks, with integrations for Salesforce, Jira, and others.
+10.1%
$101.59 -> $111.88
2026-05-21
Strong Q1 Earnings and Outlook
Details: The company reported Q1 FY27 results, beating expectations and raising full-year guidance. The board also authorized an additional $1.0 billion for stock repurchases.
+6.3%
$99.42 -> $105.64
2026-04-15
New Chief Product Officer Appointed
Details: The company appointed Russell Dicker as Chief Product Officer to advance its AI-first product strategy and workflow automation.
+5.2%
$82.40 -> $86.68
2026-03-10
AI Office Suite Announced
Details: Press reports in March indicated the company introduced an AI-powered office suite and announced that AI avatars for meetings would arrive later that month.
-1.3%
$77.06 -> $76.05
2026-02-26
Negative Reaction to Q4 Earnings
Details: The company reported Q4 FY26 earnings on February 26, 2026. The two-day stock reaction around the earnings call was -13.0%.
-13.4%
$85.43 -> $73.94
Risk Management
Position Sizing

2% - 4%

REDUCED POSITION

Sizing is volatility-based: ZM trades at roughly 46% annualized options-implied volatility versus about 15% for the S&P 500 (3.1x the market), around the 86th percentile of its own trailing year. A 2% - 4% position keeps a single-name swing of that size within a diversified portfolio's risk budget.

Diversification Alternatives
MSFT - Microsoft
Diversified Scale Play

Microsoft offers exposure to the same collaboration trend but within a vastly larger and more diversified portfolio of enterprise software, cloud infrastructure, and consumer technology.

Core Thesis: Investing in the dominant platform that leverages its distribution power to bundle communication tools and capture the market.
CSCO - Cisco Systems
Legacy Incumbent Value

Cisco provides a more mature, value-oriented exposure to enterprise networking and security, with deep, long-standing customer relationships that provide a stable revenue base.

Core Thesis: Investing in the established incumbent that is defending its large enterprise footprint in communications and collaboration.
How Is The Market Pricing ZM?

Zoom is no longer just a video meeting app; it's an AI-powered enterprise software company using its massive communication footprint as a data source to automate workflows and customer service.

Having saturated the video conferencing market, Zoom is now executing a platform strategy centered on AI. It is leveraging its core communications products (Meetings, Phone) as a beachhead to sell higher-value, stickier enterprise solutions like Contact Center and custom AI agents. The core investment thesis is that Zoom can successfully transition from a single-product phenomenon into a multi-product 'system of action' that unifies internal and external business communications, driving durable growth in the enterprise segment.

What will confirm the thesis

Sustained acceleration in Enterprise revenue growth, an inflection of the Net Dollar Expansion Rate improved to 99%, and specific disclosures on revenue from new AI products like Custom AI Companion and Zoom Virtual Agent.

What will damage the thesis

Stagnation or decline in Enterprise growth, failure to gain traction with Zoom Phone or Contact Center against entrenched competitors, or evidence that AI features are not translating into competitive wins or monetization.

Noise: Real but irrelevant to thesis

Fluctuations in the Online business churn or minor stock price reactions to competitor product announcements.

Repricing Catalyst

The primary catalyst is the successful monetization of its AI product suite, particularly in the high-growth Customer Experience (CX) market, and demonstrating that these new products can re-accelerate overall revenue growth.

What ZM Makes & Who Pays
TTM figures based on fiscal year 2026 filings (the latest reported segment data)
ZM Evolution: Price Return by Era
· Hyper-Growth and Pandemic Boom
Zoom became a household name and a critical business tool, experiencing unprecedented growth as its video conferencing platform facilitated remote work and communication. This era was characterized by massive user acquisition, including a large base of free users.
· Post-Pandemic Platform Transition
As growth rates normalized, Zoom shifted its focus from a single product to building a comprehensive platform. This involved expanding into adjacent markets like cloud telephony (Zoom Phone), contact centers (ZCX), and team chat, aiming to become a unified communications provider.
FY2026 - Present · The AI-First System of Action
+15%
Beginning in fiscal year 2026, the company pivoted its strategy to be 'AI-first,' integrating its AI Companion across the entire platform. The focus is now on transforming communications into a 'system of action' that automates workflows and provides business intelligence, with a clear strategy to monetize these new AI capabilities.
Market Appears To Be Cautiously Supportive
Price structure trend is constructive with some caveats. The regime is supportive but not with full conviction. Relative to SPY: Lagging the market on the 63D window, but 'relative strength' is beginning to stabilize; watch for inflection. Volume and momentum show mild positive lean. The accumulation signals present but not yet dominant. Earnings history is neutral. The market reaction and subsequent drift do not give a clear directional signal.
① Structure
+2
Structural pillar score (-4 to +4). Driven by trend regime, SMA cross events, proximity to 52W high, and relative strength vs SPY.
② Volume / Momentum
+1
Volume/Momentum pillar score (-4 to +4). Driven by institutional footprint score, OBV divergence, and momentum character.
③ Catalyst
0
Catalyst pillar score (-4 to +4). Driven by earnings day reaction, 20D post-earnings drift, and post-earnings volume character.
Combined Score
3 / 12
1 Price Structure & Trend Uptrend Cooling · Golden Cross
2 Momentum Mixed
3 Relative Strength vs. SPY Recovering Relative Strength
4 Institutional Footprint & Volume Neutral / Mixed
5 Volatility Normal
6 Key Price Levels Range · Vol Flat
7 Earnings Reaction History Inconsistent
8 How the Verdict Is Derived Three Pillars
Core Cache Last Updated: 8/3/2026