Here’s How Estee Lauder’s Mature Brand, Clinique, Became A Hit With The Younger Beauty Users

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Estee Lauder

Though Estee Lauder is the first name that comes to mind in premium beauty product ranges, some of its flagship brands had been facing setbacks over the last few years. Brands such as Clinique and Estee Lauder have been struggling to resonate with the millennial clientele and as a result the company’s skincare segment, in particular, had been lagging behind. Millennials are the new generation of beauty users and they prefer niche products along with e-commerce transactions and retailers such as Sephora and Ulta. Clinique with its plain image and its 48 year old legacy, was being seen as a dermatological and functional brand. Clinique’s Global Brand Chief, Jane Lauder, took the following steps to revive the brand image of Clinique among the younger beauty users. Ms. Lauder recently became AdWeek’s 2016 Brand Genius winner for health and beauty.

  • The brand’s Face Forward  campaign aimed to connect with young women at a more personal level. The models for these advertisements were millennial influencers and the ads were launched on social media channels such as YouTube and Instagram. The women in the series shared their stories and encouraged others to do so with the #FaceForward hashtag.
  • The brand also launched an online magazine called The Wink which encompassed issues such as lifestyle, career, interviews with influential women, and beauty suggestions.
  • Ms. Lauder focused on creating fresh product lineups for Clinique, such as the Pep-Start skincare and the Pop Lip collection.
  • The innovative ways to connect with customers, such as the Pop Lip collection’s interactive music video where viewers could change the style of the song by selecting different shades of the lipcolor, were massive hits among YouTube viewers.
  • The brand launched a contest in partnership with TED and also offered sweepstakes on social media to expand its outreach.

All these innovative measures enhanced Clinique’s acceptability among the new generation of beauty buyers and as a result Estee Lauder’s skincare segment has started growing once again.

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Notes:

1) The purpose of these analyses is to help readers focus on a few important things. We hope such lean communication sparks thinking, and encourages readers to comment and ask questions on the comment section, or email content@trefis.com
2) Figures mentioned are approximate values to help our readers remember the key concepts more intuitively. For precise figures, please refer to our complete analysis for Estee Lauder

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