Have Sirius XM’s Sales & Marketing Investments Been Effective In Bringing New Customers?

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The money Sirius XM pours in to sales & marketing is intended to draw the attention of customers, which are subscribers and advertisers. The satellite radio company is expected to increase its sales & marketing spending by 17% between 2014 and 2017, which should ideally lead to a growth in customer base and eventually, revenues.

However, during the period, subscription revenue generated per dollar spent on sales & marketing is likely to fall 2% due to an estimated 9% decline in the number of subscribers added for every dollar invested in sales & marketing. Sirius XM cannot expect rapid growth in the number of subscribers since it is nearing a base of 30 million paid users. And this essentially explains the fall in the number of subscribers added every year despite a notable rise in sales & marketing expenditure.

On the other hand, investments in sales & marketing are working well in attracting Sirius XM’s other form of customers — advertisers. Between 2014 and 2017, advertising revenue generated per dollar spent on sales & marketing is expected to increase by almost 40%. However, the figure (just 35 cents) remains much lower than the corresponding figure of subscription business ( $10.50).

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Sirius XM sales and marketing

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Notes:

1) The purpose of these analyses is to help readers focus on a few important things. We hope such lean communication sparks thinking, and encourages readers to comment and ask questions on the comment section, or email content@trefis.com
2) Figures mentioned are approximate values to help our readers remember the key concepts more intuitively. For precise figures, please refer to our complete analysis for Sirius XM
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