Articles for Salesforce.com

Salesforce Launches Desk.com, Social Customer Service Platform for SMBs

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Tuesday, January 31st, 2012 by

Salesforce.com (NYSE:CRM) has launched Desk.com, a mobile and social customer service platform targeted at small businesses. Salesforce.com acquired Assistly, a social customer service startup back in 2011. Desk.com is built on Assistly’s technology, but is a more polished product with a new user interface, additional APIs, a new reporting service and a HTML 5 based mobile client. Read More »

Salesforce.com Helps Companies Sift Social Network Chatter

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Wednesday, January 25th, 2012 by

Salesforce.com (NYSE:CRM) is one of the leading players in the cloud-based enterprise software space, in which it competes with Oracle (NASDAQ:ORCL), SAP (NYSE:SAP) and Microsoft (NASDAQ:MSFT). It leads the market for cloud-based, on-demand CRM products, which has seen the entry of several enterprise software giants in 2011. It recently unveiled the new Radian6 Social Marketing Cloud, which enables companies to monitor their social network presence and leverage social media to interact, collect feedback and engage with their customers. Read More »

More Doubts on Salesforce Emerge

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Wednesday, January 11th, 2012 by

A lot of these gel with what we have been saying for a while. It all boils down to the fact Salesforce.com (NASDAQ:CRM) is doing everything it can to give the appearance things are all rosy when in fact cracks are emerging…..big ones. No one is saying anything melodramatic like “they are going under”, clearly they are not. What is being said is they are using accounting games to boost current results and subtly changed bonus metrics for execs so they could keep the cash flowing to themselves all the while exercising options 2-3 years early and dumping virtually every share.

Organic growth is slowing dramatically and the small deals they are doing simply can’t continue to make up the difference. Soon, (I am betting current Q or next) this will show in results and the stock will crater. Again, I am not saying they are worth nothing, I am saying they are worth a fraction of the $100 they hover at now.

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Salesforce.com Update: Increasing Competition Weighs on Stock

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Tuesday, January 10th, 2012 by

Salesforce.com’s (NASDAQ:CRM) stock has been swinging wildly the last two weeks and has shed around 5% of its value, primarily because of increased competition in on-demand enterprise space with the entry of giants like Oracle (NASDAQ:ORCL), SAP (NYSE:SAP) and Microsoft (NASDAQ:MSFT). There have been some significant developments related to Salesforce.com, which could impact its stock price going forward. Read More »

Weekly Tech Review: SAP, Salesforce.com, Oracle & Shutterfly

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Tuesday, January 3rd, 2012 by

This past week has been one of the less volatile ones in the last two months. However, there were some developments in some prominent technology companies including SAP (NYSE:SAP), Salesforce.com (NYSE:CRM), Oracle (NASDAQ:ORCL) and Shutterfly (NASDAQ:SFLY). Here are some updates on these companies which could impact their stocks going forward.

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Zoho’s Upgraded CRM Offering Poses Threat to Salesforce.com

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Thursday, December 29th, 2011 by

Zoho has launched a significant upgrade to its on-demand CRM suite, with a revamped user interface and LinkedIn integration. It also announced that it now had more than 25,000 customers for its CRM application. While its user base is still much smaller than Salesforce.com (NYSE:CRM), it could pose a threat to Salesforce.com going forward. Salesforce.com is currently the leader in cloud-based CRM software, and has a 14.8% share in the overall CRM software market where it competes with the likes of Oracle (NASDAQ:ORCL), SAP (NYSE:SAP) and Microsoft (NASDAQ:MSFT). Read More »

Dell Adds Salesforce Service Cloud to its CRM Offering

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Monday, December 26th, 2011 by

Dell (NASDAQ:DELL) announced that it is adding Salesforce Service Cloud, a leading customer service application by Salesforce.com (NYSE:CRM) to its CRM (customer relationship management) suite for small and medium businesses. Dell will add Service Cloud to Dell Cloud Integrated CRM Business Applications, which already includes Salesforce Sales Cloud. It will be available as a subscription based offering. Salesforce.com is currently the leader in the cloud-based CRM software market, which is under siege by traditional enterprise software giants like Oracle (NASDAQ:ORCL), SAP (NYSE:SAP), and Microsoft (NASDAQ:MSFT).

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Salesforce.com Enters Human Capital Management Market with Rypple Deal

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Tuesday, December 20th, 2011 by

Salesforce.com (NYSE:CRM) has announced the acquisition of Rypple, a cloud-based social performance management software maker. Rypple’s software enables employees to improve their performance using a social and collaborative approach. The company will relaunch Rypple as SuccessForce to mark its entry into the human capital management (HCM) software market, where it’ll be pitted against SAP that recently acquired SuccessFactors. Salesforce.com is one of the leaders in the cloud-based enterprise software market, where it competes with the likes of Oracle (NASDAQ:ORCL), SAP (NYSE:SAP) and Microsoft (NASDAQ:MSFT). Read More »

Tech Notes: Microsoft, SAP & Salesforce.com

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Tuesday, December 13th, 2011 by

Last week wasn’t particularly good for the tech sector with almost all tech stocks like Microsoft (NASDAQ:MSFT) and Salesforce.com (NYSE:CRM) trading relatively flat, and SAP (NYSE:SAP) down 3% following the acquisition of SuccessFactors. Here are some major developments related to these stocks.

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Salesforce.com’s Enterprise App Store Goes Mobile

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Friday, December 9th, 2011 by

Salesforce.com (NYSE:CRM) is one of the leading players in the cloud-based enterprise software space, which has become increasingly competitive in the last couple of months with Oracle (NASDAQ:ORCL), SAP (NYSE:SAP) and Microsoft (NASDAQ:MSFT) now focusing on on-demand, cloud-based software to increase their share in the enterprise software market. It has announced that it is adding support for enterprise mobile apps to AppExchange, its popular marketplace for cloud apps. AppExchange will now also host mobile apps for the iOS and Android platforms. It will showcase both HTML 5 mobile apps, as well as native apps for iOS and Android.

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